How To Utilize Customer Feedback Serving Success podcast

2:22

HopDov’s Annie and Molly explain why manager logs filled with complaints don’t hold up in legal disputes, and how switching to transparent written warnings is better for everyone. Takeaways: Replace vague manager notes with clear written warnings. Use documentation as a tool for support, not punishment. Flip your mindset: written feedback shows you care about success. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Protect Your Business from Wage and Hour Lawsuits 2:13

3 days ago2:13

2:13

Wage and hour claims can bankrupt a restaurant overnight. HopDov’s Annie and Molly share how to protect yourself now, before a lawyer finds the cracks in your system. Takeaways: Stay current with wage laws in your specific state. Avoid tipping violations by following hospitality regulations closely. Proactively consult HR or legal experts to reduce risk. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Handle Health Disclosures with Care and Compliance 1:45

4 days ago1:45

1:45

Hop Dov’s Annie Eisemann outlines the legal and ethical responsibilities of restaurant operators when an employee brings up an ongoing health condition, and why avoiding this conversation is not an option. Takeaways: Treat long-term health issues as potential disabilities under the law. Engage in a clear interactive process before saying “no.” Avoid liability by documenting requests and showing good faith. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Design a Bonus Structure Everyone Understands 3:34

5 days ago3:34

3:34

If your bonus program can’t be explained to an 8-year-old, it’s probably not working. HopDov’s Annie and Molly explain how to build transparent, motivating bonus plans that align team goals with restaurant performance. Takeaways: Put your bonus criteria in writing—no exceptions. Include both operational and financial KPIs. Define terms clearly to avoid disputes and boost accountability. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Connect with Gen Z Employees 2:29

6 days ago2:29

2:29

Tired of complaining about Gen Z? HopDov’s Annie and Molly challenge operators to stop criticizing and start engaging with this digitally native generation using a mix of app-based tools and real human interaction. Takeaways: Use digital systems like scheduling apps and payroll portals. Incorporate short, in-person training moments for hybrid learning. Reinforce consistency with repeatable training formats across shifts. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Train Teams That Want to Stay 2:21

9 days ago2:21

2:21

HopDov’s Annie and Molly outline a three-tiered approach to training that helps restaurant teams stay sharp, compliant, and ready for growth. Takeaways: Standardize new hire onboarding across your restaurant. Provide ongoing training for long-term team development. Equip managers with tools for people management and performance reviews. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Use the Employee Handbook the Right Way 3:02

10 days ago3:02

3:02

HopDov’s Annie and Molly explain why confusing your training manual with your employee handbook can put your restaurant at risk, and what each document actually needs to include. Takeaways: Separate training content from compliance documentation. Include required policies in your handbook to stay legally protected. Update training materials regularly, and handbooks precisely. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Give Feedback That Lands 2:48

11 days ago2:48

2:48

HopDov’s Annie and Molly walk through what makes feedback stick—from the right timing to the power of the “feedback sandwich.” Takeaways: Pair constructive feedback with meaningful praise. Use regular one-on-ones as a training and feedback loop. Practice consistent, real-time coaching to boost retention. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Run One-on-Ones That Empower Employees 1:47

12 days ago1:47

1:47

In this episode, HopDov’s Annie and Molly share why your one-on-ones should be employee-led, not top-down, and how that simple shift can boost engagement and trust across your team. Takeaways: Let employees lead meetings to surface real insights. Ask questions that invite honesty and initiative. Turn one-on-ones into a collaborative hospitality management tool. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Plan for Succession on Your Team 1:51

13 days ago1:51

1:51

What happens when your best GM leaves? HopDov’s Annie and Molly explain why your top performers should be actively training their replacements, and why that’s a sign of strong leadership, not weakness. Takeaways: - Rotate responsibilities to build team-wide competence. - Normalize leadership handoffs to reduce burnout. - Use succession planning as a hospitality workforce strategy. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.…

Serving Success

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How to Write Job Descriptions That Actually Work 1:19

16 days ago1:19

1:19

HopDov’s Annie and Molly explain why every job description needs one key phrase, and how to future-proof your hiring documents. Takeaways: Include “other duties as assigned” in every description. Set expectations for flexibility in fast-paced environments. Use job descriptions as a core part of your hospitality HR strategy. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Talk About Compensation from Day One 1:49

17 days ago1:49

1:49

Too many great candidates slip away due to unclear compensation expectations. HopDov’s Annie and Molly share why restaurant operators need to talk money upfront, and how to do it respectfully. Takeaways: Ask for pay expectations in the first interview. Clarify wage structure early to speed up hiring. Avoid misalignment that costs you top-tier talent. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Always Be Hiring Like a Pro 2:26

23 days ago2:26

2:26

HopDov’s Annie and Molly make the case that “fully staffed” is a myth. This episode breaks down proactive restaurant staffing strategies for long-term success. Takeaways: Keep recruiting systems active, even when you feel covered. Stay flexible with roles and schedules to attract top talent. Organize your hiring workflow using smart hospitality software. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Have Difficult Conversations with Staff 3:10

24 days ago3:10

3:10

Difficult conversations don’t get easier with time—they get harder. HopDov’s Annie and Molly explain how restaurant leaders can communicate with transparency, empathy, and structure. Takeaways: Schedule feedback conversations ahead of service, not after. Prepare your messaging to reduce defensiveness. Commit to consistency. Don’t let busy days push hard talks aside. Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai .…

Serving Success

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How to Create a Truly Safe and Respectful Workplace 2:05

25 days ago2:05