Value Engineering And The Economic Value Of Data Speaking Of Service podcast

32:06

Understanding the performance of equipment is key to the success of every manufacturer irrespective of industry, size or location. If machine runs at 1-10% greater efficiency that equates to 10s of millions of dollars over the course of just one year. The crux is how to identify where those efficiencies can be made. In this episode, we speak with Alexander Ouellet from Harpak Ulma, a company that excels in product to pallet automated packaging machine systems for food, medical, pet food and industrial products in North America. We delve into Alexander´s work and how measuring data has been the recipe for success with their customers.…

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Re-Evaluating Service in the Digital World 36:51

42 weeks ago36:51

36:51

Overcome Field Service Management Challenge It´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life examples that empower field service professionals in our ever-evolving marketplace.…

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Proving How Smart Rubber can Really Meet the Road 25:59

46 weeks ago25:59

25:59

Delve deeper into the Smart Connected Tire Platform program What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really should be considering the critical role they play in safety and fuel efficiency? Today, we speak with two experts in the field - Kamakshya Prusti and Abhinav Deep Saxena from Bosch Software and Digital Solutions who will explain why we must make ourselves familiar with the huge potential there is for the tire of the future that is on our doorstep.…

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How FujiFilm Sonosite are Paving the Way with their Security Paradigm 23:42

50 weeks ago23:42

23:42

Discover more on IoT Security and it´s importance How do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design all the way through to servicing products in the field. The digital and physical world is a closed loop and that's pretty powerful! Today, we welcome Harald Fiedler, Director, Integrated Product Quality and Cybersecurity at FujiFilm Sonosite to tell us about their journey and how they raised the security bar.…

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Impact of AI [or in reality enhanced Machine Learning] in an IoT Environment 25:31

1 year ago25:31

25:31

AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview where AI and Machine Learning stand today.…

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The Trend of Security within Field Service Organizations 24:56

1 year ago24:56

24:56

Delve into Zero Trust Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their customers.…

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Barriers Faced When Scaling Digital Transformation in Field Service Organizations 16:04

1 year ago16:04

16:04

Read the the most common barriers to digital transformation During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered.…

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Three Themes Changing Field Service in 2024 41:04

1 year ago41:04

41:04

Check out The Future of Field Service Trends As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning technologies to predict future issues and resolve remotely while improving the customer experience.…

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Driving Service Value with Digital Transformation 18:07

1 year ago18:07

18:07

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered. Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz…

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The Role of Predictive Maintenance in Field Service Organizations 23:47

1 year ago23:47

23:47

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns for other customers in turn. Take a look at our supporting service topics: http://ptc.co/4yCj50POqae…

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Is Field Service Organization Really at a Major Deflection Point? 26:43

2 years ago26:43

26:43

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field service researcher John Ragsdale as he discusses this topic of progressive technology in service. Take a look at our supporting service topics: http://ptc.co/b1Xm50POnIr…

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Field Service Organization Contributes to Sustainability Efforts Long Before it was Cool! 25:33

2 years ago25:33

25:33

Discover More about the Importance of Sustainable Maintenance Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix rate, ultimately extending asset lifetimes. What is new is the view on how teams on the ground make better decisions to improve service and support greater sustainability efforts. In this episode Aly Pinder; Research Vice President, WW Aftermarket Services Strategies, IDC, speaks with Chris Wolff on his thoughts around sustainability, how it supports the field service world and drives value to the customer.…

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Industrial Machinery for Packaging: Moving the Needle in the IoT Customer Journey and Business Model 27:43

2 years ago27:43

27:43

Discover more about how IMA builds new value for themselves and their customers using IIoT IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value-added services, where a service can be a state-of-the-art predictive maintenance algorithm or a real-time monitoring service.…

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Howard Heppelmann's Perspective on PTC´s Commitment to the Service Business 31:56

2 years ago31:56

31:56

Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution According to McKinsey & Company after the analysis of 30 industries, the average EBIT margin for industrialaftermarket services was 25% compared to 10% for new equipment sold. Here at PTC, we are committed to service and driving value to the customers service strategy. Today, Howard Heppelmann, Divisional Vice President of PTC ́s IoT Business, shares his perspectives on the service market and PTC ́s commitment to the aftermarket business.…

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Seven Keys to Improve Service with the IoT 21:49

2 years ago21:49

21:49

Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing? The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can grow over time. Those that have not started, on the other hand, likely face competitive threats from more mature organizations. We speak with Jim Brown President of Tech-Clarity who has researched the service market to hear his perspectives on field service transformation and current developments. Improve effectiveness of the field service organization as well as improving field service profitability with digital transformation and IoT for field service.…

Speaking of Service

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The Current Stage and Future of Field Service 27:30

2 years ago27:30

27:30

Read The Service Council Perspective on Remote Service Becoming the Standard With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center. Listen to John Carroll, CEO Service Council speak to how he sees the current stage of field service and what are the predictions for the future of field service and what should field service organizations look out for. The best field service management supports the overall improved effectiveness of the field service organization.…

Speaking of Service

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Karl Storz Connected Medical Devices Software Service: Speed, Cybersecurity, and Compliance 23:52

2 years ago23:52

23:52

Service Your Products Better with a Connected Strategy Original equipment manufacturers like Karl Storz are looking to systems that provide their customers with the most current connected medical devices software updates that increase uptime, medical device regulatory compliance, and connected medical devices cybersecurity. But those systems must also provide a fast time to value for the ORs that use them. Listen to how Karl Storz address these points and how they keep equipment safe and current in a constant effort for improving patient and health system outcomes.…

Speaking of Service

1
Condition based Maintenance—What the Industrial Sector Can Learn from Military and Defense 21:08

2 years ago21:08

21:08

Discover more on how IoT for Service drives better business results Condition based maintenance plus (CBM+) is a US Department of Defense initiative to improve the readiness of a diverse set of military assets—from air frames to ships. The Naval Sea Systems Command (NAVSEA) has said that when CBM+ is executed properly, it ensures: the right maintenance is performed at the right time, for the right cost, with improved operational availability. There are a lot of learnings the industrial sector can apply that the military and defense have already demonstrated. Improve operational efficiency, operational process improvement, and improve operational costs with a condition based maintenance system .…

Speaking of Service

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Connected Service Strategy – how to start and speed to value! 23:11

2 years ago23:11

23:11

Discover more on how IoT for Service drives better business results It is no longer a question as to whether companies should connect their products. The question is now how fast they can get to desired value. Today we are going to talk about how to think about implementation and how to get the faster time to value and reducing total cost of ownership. It is no longer why? or whether? or if? It´s how to start and speed to value? In a connected service strategy, the best smart connected products will ensure improved efficiency, faster time to value and lower cost of ownership.…

Speaking of Service

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It Takes a Village—Your Ecosystem is Key to Fast-time-to-Value 27:36

2 years ago27:36

27:36

Take a look at our supporting service topics. Working with an integration partner is not a cost adder. The right ecosystem shortens your project's time-to-value and can pull the associated ROI into the right range. That's only true if you're not working with the right partner with the right experience and in an organized, effective fashion. Reducing total cost of ownership and time to value by getting the right advice from the right team.…

Speaking of Service

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Driving Customer Value and New Aftermarket Revenue from Data: Sani-Matic’s Journey About Digital Transformation in Manufacturing Industry 25:25

2 years ago25:25

25:25

Find out more about Sani-Matic and Cloud Security Sani-Matic provides equipment that’s critical to manufacturers in the food & beverage, and bio-pharm industries. It assures that systems are ready from batch-to-batch or are cleared for new product runs—without cross contamination or sanitation issues that impact throughput, cost and final product quality. Learn how the connected data streams from the SanitrendTM System drives customer value and aftermarket revenue for the company and therefore providing true digital transformation in their manufacturing industry.…

Speaking of Service

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Faster Time to Value for a Smart Connected Products Strategy 19:53

2 years ago19:53

19:53

Read Lora´s Blog: Service Your Products Better with a Connected Strategy You made the business case for a smart connected products strategy, to transform field service or to support a new, digital business initiative. Delivering the necessary performance requires a short “time to value”, particularly in an environment of rising interest rates. That means that industrial IOT technology implementations must be as simple and quick and that the ongoing “total cost of ownership” is as low as possible—both necessary to ensure hitting the required program ROI. Learn how aftermarket business teams create smart connected product strategies and are achieving those goals today, all the while, growing margins and making the best use of resources.…

Speaking of Service

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Remote Service Management: The New Standard to Increase Customer Satisfaction 32:55

2 years ago32:55

32:55

Review the Service Council Report: Remote Service Becoming the Standard Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council profiles the impact of digital transformation progress in manufacturing and particularly among service teams, along with the challenges and rewards service leaders are seeing. This episode featuring John Carroll, CEO and Founder of the Service Council and Chis Wolff, VP of Strategic Partnerships, will cover new data documenting current trends in dispatch cost and technology implementation, along with timely analysis of customer and company expectations for remote service management.…

Speaking of Service

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All hands on deck – Why Data Quality is Everyone’s Job 8:47

2 years ago8:47

8:47

Are You Ready to Capture Value from Predictive Service Today? Take the Quiz and Find Out! The organizations that are successful with implementing AI at scale, or those that are able to stack use cases and take advantage of compounding returns put a strong emphasis on quality data. This is not the exclusive domain of data scientists and AI engineers, but a responsibility that everyone must share in. Chris Joynt, AI & Analytics Translator joins us again to give his perspective.…

Speaking of Service

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Get It Right The First Time – Using Data To Make Service Calls Maximally Effective 25:18

2 years ago25:18

25:18

Learn How Bell and Howell Transforms the Business of Service Bell & Howell uses data to support remote service calls and trouble shoot before sending technicians out to customers. This practice dramatically boosts the effectiveness and efficiency of service calls, as measured by FTFR. In this episode, Chris MacDonald speaks with Haroon Abbu, Vice President, Digital, Data, and Analytics about how Bell & Howell use data to support remote service calls and trouble shoot before sending technicians out to customers. Learn more and check out other episodes here: http://ptc.co/A0ZC50PzzlM…

Speaking of Service

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Digital Transformation for Everyone: How Even Small Manufacturers Can Benefit from Digitally Transforming their Operations 21:12

3 years ago21:12

21:12

Read the RTInsights editorial into Integrated Predictive Analytics: Enabling the Transition to Proactive Maintenance and New Business Models. The value generated by Service and Quality insights obtained from connected operations is not limited to billion-dollar companies. Smaller manufacturing organizations can also achieve positive ROIs through connected assets, visualization, and analytics. In this episode, Chris MacDonald speaks with Yuri Hovanski, Associate Professor, Department of Manufacturing Engineering at BYU and Nathan Hoyt, Internet of Things Software Developer, Bell & Howell about their research and how faculty and students at Bringham Young University are leveraging IoT data and platform technology to demonstrate how small manufacturers can identify, execute, and implement solutions including analytics to anticipate problems before they occur.…

Speaking of Service

1
Value Engineering and the Economic Value of Data 23:19

3 years ago23:19

23:19

Read Danny´s Perspective on Machine Monitoring and the Journey to Service Performance How to think differently about the economic value of data and investing in appreciable data assets. In this episode, Chris MacDonald speaks with Danny Jackson, Digital Transformation Director and Brian Allred, Global Director, Data Analytics and Digital Technologies at Autoliv about their digital transformation journey and how they've evaluated the strategic value of data.…

Speaking of Service

1
Driving Health Outcomes with Connected Data 23:02

3 years ago23:02

23:02

Sysmex Leverages the Internet of Medical Things (IoMT) to disrupt the blood testing market – Check out how! Executing on a smart connected products strategy in the medical device space requires vision, planning and operational discipline. In this episode, Andy Hay, President & CEO of Sysmex America discusses their path to digital transformation and how they kept a focus on driving health outcomes.…

Speaking of Service

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Remote Service Without Losing Customer Engagement and the Human Experience 29:32

3 years ago29:32

29:32

As a follow up to the podcast, read the IDC report Remote Service Without Losing Customer Engagement and the Human Experience to learn how to enhance service outcomes through remote service. Service organizations are delivering resolution and quality experiences both in-person and remotely. How can service teams make certain that customers’ perception of service value stays high without the regular, physical presence of a technician onsite? In this episode Aly Pinder; Program Director, Service Innovation and Connected Products, IDC, speaks with Chris Wolff on how shifting service to a more remote model provides significant value around revenue growth, cost reduction and sustainability--and to customers, as well.…

Speaking of Service

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Service is about putting data first at the point of impact 16:12

3 years ago16:12