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No Limit Leadership
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LikedTraditional banks often lack personalized service, and local businesses struggle to find true partnership in financial institutions. Meanwhile, higher education faces scrutiny over relevance and ROI in a world where information is nearly free. Harry Allen helped launch Studio Bank to blend technology with high-touch service, fueled by community investment. At Belmont, he's applying the same entrepreneurial mindset to modernize university operations and embed practical learning experiences, like a one-of-a-kind partnership with Dolly Parton, into academia. In this episode, Harry L. Allen, co-founder of Studio Bank and now CFO at Belmont University, unpacks the bold vision behind launching a community-first bank in a city dominated by financial giants. He shares the leadership lessons that shaped his journey, how to lead through crisis, and why mentorship is the key to filling today's leadership vacuum. Key Takeaways Leveraging both financial and social capital creates a unique, community-first banking model. High-tech doesn't mean low-touch, Studio Bank fused innovation with personal relationships. Leadership means showing up, especially during crisis. Universities must shift from being information hubs to delivering real-world experience. Succession and mentorship are vital to cultivating the next generation of leaders. Chapters 00:00 Introduction to Harry L. Allen 01:49 The Birth of Studio Bank 04:29 Leveraging Technology in Community Banking 07:25 The Courage to Start a New Venture 10:37 Leadership Challenges in High Growth 13:02 Leading Through Crisis: The COVID Experience 17:55 Transitioning from Banking to Education 21:16 The Role of Leadership in Higher Education 25:16 Adapting to Challenges in Higher Education 30:04 The Leadership Vacuum in Society 33:17 Advice for Emerging Leaders 35:21 The American Dream and Community Impact No Limit Leadership is the go-to podcast for growth-minded executives, middle managers, and team leaders who want more than surface-level leadership advice. Hosted by executive coach and former Special Forces commander Sean Patton, this show dives deep into modern leadership, self-leadership, and the real-world strategies that build high-performing teams. Whether you're focused on leadership development, building a coaching culture, improving leadership communication, or strengthening team accountability, each episode equips you with actionable insights to unlock leadership potential across your organization. From designing onboarding systems that retain talent to asking better questions that drive clarity and impact, No Limit Leadership helps you lead yourself first so you can lead others better. If you're ready to create a culture of ownership, resilience, and results, this leadership podcast is for you.…
Mental Models For Managing Change - Leverage Points
Manage episode 486910421 series 2907976
Content provided by Ali Juma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ali Juma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode of Mental Models for Managing Change, we explore Leverage Points — a systems thinking model that helps change leaders identify the small, high-impact interventions that can shift entire systems.
Popularised by Donella Meadows, Leverage Points reveal why some efforts lead to deep transformation, while others barely make a dent. Ali Juma unpacks this model through a real-world example from Toyota’s production system and shares five places where change managers can look for untapped leverage.
If you are tired of pushing hard with little traction, this episode will help you focus your energy where it counts most.
Ali Juma
@The Inner Game of Change podcast
Follow me on LinkedIn
Chapters
1. Introduction to Mental Models (00:00:00)
2. Understanding Leverage Points (00:00:59)
3. Toyota's Real-World Example (00:02:13)
4. Five Key Leverage Points (00:03:11)
5. Practical Application Strategies (00:04:28)
6. Closing and Next Episode Preview (00:05:48)
7. Bonus Podcast Recommendation (00:06:32)
102 episodes
ShareManage episode 486910421 series 2907976
Content provided by Ali Juma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ali Juma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode of Mental Models for Managing Change, we explore Leverage Points — a systems thinking model that helps change leaders identify the small, high-impact interventions that can shift entire systems.
Popularised by Donella Meadows, Leverage Points reveal why some efforts lead to deep transformation, while others barely make a dent. Ali Juma unpacks this model through a real-world example from Toyota’s production system and shares five places where change managers can look for untapped leverage.
If you are tired of pushing hard with little traction, this episode will help you focus your energy where it counts most.
Ali Juma
@The Inner Game of Change podcast
Follow me on LinkedIn
Chapters
1. Introduction to Mental Models (00:00:00)
2. Understanding Leverage Points (00:00:59)
3. Toyota's Real-World Example (00:02:13)
4. Five Key Leverage Points (00:03:11)
5. Practical Application Strategies (00:04:28)
6. Closing and Next Episode Preview (00:05:48)
7. Bonus Podcast Recommendation (00:06:32)
102 episodes
All episodes
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The Inner Game of Change
Welcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . Now, before we dive into today’s topic, let’s quickly revisit something we mention in every episode — what is a mental model anyway? A mental model is a way of seeing — a framework that helps us interpret complexity, solve problems, and make better decisions. You can think of it like a map or a lens. The clearer it is, the more confidently we can move through uncertainty. In our last episode, we explored Map vs Territory — a model that reminds us to challenge our assumptions and stay grounded in reality, not just in our maps or frameworks. Today, we’re building on that — because once you’ve seen the difference between map and territory, the next question becomes: How do you move through it, especially when things are changing fast? That’s where today’s mental model comes in — the OODA Loop. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E89 - Building Change Psychological Safety - Podcast with Dr Jonathan Thorp 44:45
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I sit down with Dr Jonathan Thorp ; a former Navy pilot turned leadership educator—to unpack one of the most vital ingredients of effective teams: psychological safety . From the boardroom to the break room, we explore what makes conversations feel safe, why trust must precede truth-telling, and how safety and accountability must work together—not in opposition—for change to truly take hold. Jonathan also shares his six-step dialogue framework and reminds us that not all resistance is resistance —sometimes, it’s just people needing time to process. Whether you lead teams through change or support those who do, this episode will leave you with both practical tools and fresh perspective. I am grateful to have Jonathan chating with me today. Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing - Map vs. Territory 6:39
6:39 Play Later Play Later Lists Like Liked6:39
Play Later Play Later Lists Like LikedWelcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . In our last episode, we explored Leverage Points — how small, well-placed actions can shift entire systems. We talked about where change managers should be scanning for influence — not just solving problems, but shifting the conditions that create them. Today, we pivot to a model that pairs beautifully with that: Map vs. Territory . But first — if you’re just joining us, a quick reminder of what this mini-series is all about. A mental model is a way of seeing — a thinking framework that helps us interpret complexity, make better decisions, and lead change more thoughtfully. And just like any map, the clearer our model, the more confidently we can move through uncertainty. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E88 - From Stuck to Shift: The Change You Choose to Make - Podcast with Bronwyn Penhaligon 50:26
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. Today, I’m joined by Bronwyn Penhaligon — a strategic psychotherapist who helps people and teams get unstuck by tackling the emotional loops and environmental triggers that hold them back. In this conversation, we unpack burnout — how it’s different from stress, why it’s rising, and what both leaders and individuals can do to stop normalising overwhelm. We also explore the deep connection between mindset, environment, and change readiness. And then — we zoom out. We talk about the psychological impact of artificial intelligence. Not just what it does, but how it’s quietly reshaping how we think, connect, reflect — even how we relate to ourselves. So whether you’re managing change, leading a team, or just navigating your own mental patterns — this episode has something for you. I am grateful to have Bronwyn chatting with me today. About Bronwyn Okay, it’s time to stop. Stop telling yourself you'll start next week. Stop lying awake every night stressing about your problems. Stop drinking your way through a bottle bitching to your friends... Just stop. Let's face it, all the 'new year, new me' mantras and goal setting sessions won't change anything if you don't change your behaviour. So... - If you’re struggling to regulate your emotions - Sick of overthinking and stressing yourself out - Tired of procrastinating and faffing through your day - And you're ready to start doing better… Then we need to talk. I'm a Strategic Psychotherapist and I'm here to move you from where you are now, to where you want to be - as fast as possible. I help people not just 'feel' better, but be more effective in life; to actually 'be' better. I work 1:1 with people ready to get out of their heads, with teams keen to optimise their performance, and with companies who are in need of a fresh voice to talk about the elephant in the room. - visit www.penhaligons.com.au - book an initial consult - or DM me here Day one or one day. You choose. Contacts Bronwyn’s Profile linkedin.com/in/bronwyn-penhaligon-32977313 Website penhaligons.com.au (Company) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - Leverage Points 7:30
7:30 Play Later Play Later Lists Like Liked7:30
Play Later Play Later Lists Like LikedWelcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . In this episode of Mental Models for Managing Change , we explore Leverage Points — a systems thinking model that helps change leaders identify the small, high-impact interventions that can shift entire systems. Popularised by Donella Meadows, Leverage Points reveal why some efforts lead to deep transformation, while others barely make a dent. Ali Juma unpacks this model through a real-world example from Toyota’s production system and shares five places where change managers can look for untapped leverage. If you are tired of pushing hard with little traction, this episode will help you focus your energy where it counts most. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E87 - Phase Zero: The Hidden Advantage In Change - Podcast With Amy Yackowski 44:02
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I am joined by the insightful and bold Amy Yackowski —founder of Painted Porch Strategies and a passionate advocate for building shift-ready teams and leaders. Together, we dive into the critical, often overlooked period before change officially begins—a space Amy calls Phase Zero . Long before the project plan kicks in, before kickoff meetings and comms plans, Phase Zero is where emotional readiness, mindset, and organisational truth-telling take shape. It is the terrain where insight is gathered, assumptions are surfaced, and success—or struggle—starts to take root. We explore why skipping Phase Zero can derail even well-planned change, how to navigate time constraints, and how AI tools like Copilot can surface early insights. Amy also shares how Stoic thinking shapes her work and why change must be personalised—not one-size-fits-all. Whether you are a project lead, a change advisor, or just navigating another wave of workplace evolution, this episode offers a fresh lens and some very practical tools to help you start smart—right from Phase Zero. I am grateful to have Amy chatting with me today. About Amy "Oh, Shift". It lands on the steps of your business and with your teams every day, challenging you to adapt. - Market Shifts - Economic Shifts - Technology Shifts - Strategic/Operational Shifts - Culture Shifts - Priority Shifts - People Shifts - Leadership Shifts 😧 Are you taken by surprise, stepping in it, and making a mess? 😎 Or are you able to spot, solve, and pivot with confidence? When these shifts hit your plan - and change is not just desired, but demanded - how ready is your team to navigate with clarity and purpose to make it happen? ⛔ Part of the 70%+ of organizations struggling with transformation realization and adoption? 🔮 Struggle with designing future-focused solutions before the next shift happens (vs. recreating what you already do or have)? 🔥 Battling team burnout, misalignment, low ownership, and miscommunication? Then partner with 'the Porch'. Growth-minded businesses work with us to create a P.A.T.H. for success that reduces risk, increases engagement, and achieves innovative transformation. With 20 years of expertise in operational optimization and team dynamics, backed by certifications in Emotional Intelligence and Change Management, the Painted Porch team uses Stoic principles and operational best practices to: - Analyze your processes, culture, and communication 🚥 - Map out your change journey 🗺️ - Build resilient, shift-ready teams that make your growth strategies stick Contacts linkedin.com/in/ayackowski paintedporchstrategies.com (Company) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - The Circle of Control, Influence, & Concern 7:47
7:47 Play Later Play Later Lists Like Liked7:47
Play Later Play Later Lists Like LikedWelcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . In this episode, we explore one of the most practical and empowering models in the change toolkit: the Circle of Control, Influence, and Concern . When faced with uncertainty or disruption, where we place our attention can make or break our impact. This timeless mental model helps us distinguish between what we can control, what we can influence, and what we should consciously let go of. You’ll discover: How to apply this model in personal and organizational change Common traps that drain energy and focus Practical strategies to expand your circle of influence Why mindset and boundaries are critical in times of flux This episode is an invitation to pause, refocus, and lead from a place of clarity and agency. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E86 - Change Adoption Through the Improvement Kata - Podcast with Tracy Defoe 48:01
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In today’s episode, we explore a powerful way of thinking and working that helps people navigate complexity, solve tough problems, and grow through structured learning — the Improvement Kata . My guest is Tracy Defoe — a lifelong adult educator, Kata coach, and passionate advocate for deliberate, reflective learning at work. Based in Vancouver, Canada, Tracy shares her deep insights into how the Kata practice — inspired by Toyota’s continuous improvement approach — helps individuals and teams move forward, even when the way ahead is unclear. We unpack what the Kata actually is, how it works, and why it's far more than a business tool — it's a mindset shift. We also touch on the role of psychological safety, the difference between goals and challenges, and how leaders can become coaches who build capability, not just compliance. If you’re curious about how to embed continuous improvement in a way that feels human, sustainable, and empowering — this one is for you. I am grateful to have Tracy chatting with me today. About Tracy Aims to make you smarter about learning. Adult Education professional specializing in learning at work. Interested in culture change, supporting peer-leadership, informal learning, multiple literacies and communication in diverse settings. Experienced in designing and implementing innovative learning at work programs. Humble Lean Practitioner interested in combining my interests in Lean with Adult Learning and Culture Change. Student of the Kata, Coach and Learner. Improvement and Coaching Kata learner and coach. Volunteer Host of the Cascadia Kata Dojo Community Call - a 30 minute weekly zoom meeting for Kata Coaches From British Columbia, Washington, Oregon and California. Specialties: Customized solutions, embedding lean or essential skills in content training, facilitation of improvements or supporting leaders in improving their facilitation, communicating with the workforce, re-framing change as learning challenge, training design and delivery, implementation and evaluation. Facilitating meetings and retreats for clients, strategic planning, realizing a mission and vision to a Challenge, and a daily improvement plan. Plain Language and Clear Design. Contact Tracy’s Profile linkedin.com/in/tracydefoe Website thelearningfactor.ca (Company) Email td@thelearningfactor.ca Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - The Pareto Principle 6:22
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Play Later Play Later Lists Like LikedWelcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . In this episode of Mental Models for Managing Change , we explore a mental model that helps us cut through complexity and focus our energy where it really counts: The Pareto Principle , also known as the 80/20 Rule. Named after economist Vilfredo Pareto, this model reveals a powerful pattern — that a small percentage of inputs often lead to the majority of outcomes. In change work, that means identifying the vital few actions, stakeholders, or conversations that drive the biggest impact. If you have ever felt spread too thin, overwhelmed by competing priorities, or stuck in busywork that goes nowhere, this episode is for you. Learn how to spot the 20% that truly matters, make better decisions with limited time, and shift from doing more… to doing what matters most. Listen now to discover how the Pareto Principle can bring clarity, focus, and traction to your next change effort. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E85 - Change But Make It Safe - Podcast with Mehmet Baha 45:34
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I am joined by someone who’s been on the frontlines of organisational culture in some of the world’s most recognisable companies — Mehmet Baha , author of the newly released book Creating Psychological Safety at Work . Baha is the founder of Solution Folder and has over 24 years of experience working with top organisations, including being one of the first Facebook employees in Europe. He is a global trainer and speaker on psychological safety, agile, and resilience, fluent in multiple languages, and has delivered learning sessions worldwide. We unpack why psychological safety is not just a ‘nice-to-have’ — but a non-negotiable for high-performing teams. From personal stories of toxic cultures to practical tools you can apply today, Baha shares what it takes to build environments where people feel safe to speak up, make mistakes, and bring their whole selves to work. If you are a leader, change practitioner, or simply someone trying to create better conversations at work, this one is for you. I am grateful to have Baha chatting with me today. About Baha 🎯 What Is Important To You? You are ambitious, open to new ideas, would like to provide the best learning experience for your employees & teams, and you are committed to making a difference in your organization. ⭐️ Why? Because you believe that learning sessions should be inspiring and aimed at enabling behavior change. 🚀 How Can I Serve You? Learning sessions (live virtual training, keynote talks, custom-made online courses) I provide are on the topics of psychological safety, agile mindset, and resilience. The learning sessions are based on 3H: Head, Heart, Hands. You learn cutting-edge concepts (Head), you are inspired (Heart) and you put in practice what you learn (Hands). 🌍 What Do Others Say? 🔥 “The online session provides a comprehensive yet practical overview of psychological safety with hands-on exercises that helps the attendees apply the more theoretical concepts to their daily work life." VP of Agility, Global manufacturing company, USA 🔥 “Great learning experience and excellent presentation." Former Vice President Project Management, Bank of America 🔥 “After this session, I will communicate more often with my peers and encourage their feedback." Senior Manager, Global healthcare company, Germany 🔥 "It was a wonderful session with lots of interaction and learning." Harvard Business School Online Istanbul Chapter Organizer 🧑🏽💻 How Can You Book A Learning Session/Talk? Psychological safety ---> https://solutionfolder.com/team-ps Agile mindset ---> https://solutionfolder.com/agile Resilience ---> https://solutionfolder.com/training-resilient-antifragile 💡 How Can You Get Free Resources? Visit https://solutionfolder.com/free-resources and ge Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - The Ladder Of Inference 7:21
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Play Later Play Later Lists Like LikedWelcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . In this episode of Mental Models for Managing Change , we explore a mental model that helps us pause, reflect, and challenge how we make sense of the world around us: The Ladder of Inference . Developed by organisational psychologist Chris Argyris and later popularised by Peter Senge, this model shows how quickly we move from observing facts to taking action — often based on assumptions, not evidence. It is especially useful in moments of tension, misalignment, or misunderstanding — and in change work, those moments happen often. If you have ever walked away from a meeting wondering, “How did we end up on such different pages?” , this episode is for you. Learn how to recognise the thinking patterns that drive your decisions, how to stay grounded in what is observable, and how to open up better, more constructive conversations — even during complex change. Listen now to step off the ladder, and into clearer, more intentional leadership. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E84 - Inner Change For the Outer Win! - Podcast with Dr Susan Zhang 56:09
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast that explores the evolving landscape of change management, leadership, and transformation. In today’s episode, I’m thrilled to be joined by Susan Zhang , a creative technologist, author, and global thought leader. From her beginnings in China to her journey as an international student in Australia, Susan has embraced the discomfort of change to unlock personal and professional growth. We dive deep into topics like the power of stepping outside your comfort zone, the role of ambition in driving change, and how embracing failure can lead to unexpected growth. Susan shares her unique perspective on leadership, drawing from her experiences at Google and her bold decisions to pivot in her career. If you're navigating a time of uncertainty or change, this conversation offers powerful insights on how to move forward with confidence, embrace new opportunities, and transform challenges into growth. I am grateful to have Susan chatting with me today. Susan's Book Life Outside My Comfort Zone: Hup draak! About Susan 024 Awarded Ph.D. at UOW with Examimers' Commendation for Outstanding Thesis 2022 Australian Ambassador's Award for Women in Leadership Judges' commendation 2021 UOW Young Alumni Award 2019 Young Australia China Alumni of the Year Award - Australian Embassy in China 2019 Book release on Amazon: http://bit.ly/susanfirstbook From an international student to a global tech leader, from a career at Google UK to TikTok in China, from an introvert to a TEDx speaker, Dr Susan Zhang continues to push boundaries and explore outside her comfort zone. Dr Zhang is recognised as a high-energy business leader and technology serial entrepreneur. She effectively brings a combination of technical prowess and commercial acumen in her leadership positions at Google, later for ByteDance (TikTok), Amazon and Canva where her career has taken her to Australia, China and the United Kingdom. Currently, she is the Head of Creative and EdTech, Digital Trade for the British Government based in Sydney. Dr Zhang is a published author, a TEDx Speaker and a mentor for young entrepreneurs. Dr Zhang believes her research can play a key part in harnessing the capabilities of AI-driven education influencers at the intersection of e-learning technology and pedagogy Digitalisation. Contact Susan Dr Susan’s Profile linkedin.com/in/zhangsusan Websites xiaochenzhang.com (Personal) amazon.com.au/Life-Outside-My-Comfort-Zone/dp/1794103422/ref=sr_1_1?dchild=1&keywords=life+outside+my+comfort+zone&qid=1606083586&sr=8-1 (Portfolio) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - Second Order Thinking 7:36
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Play Later Play Later Lists Like LikedWelcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking . So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead to second and third-order consequences we did not anticipate. Second-Order Thinking encourages us to slow down and ask better questions — “And then what?” It helps us move beyond short-term fixes and consider the ripple effects, unintended outcomes, and longer-term dynamics our decisions might set in motion. If you have ever implemented a change that worked on paper but created new challenges in practice, or if you are aiming to lead change that truly lasts, this episode offers a practical lens to deepen your thinking and strengthen your strategy. Listen now to discover how Second-Order Thinking can help you lead change with foresight, clarity, and intention. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E83 - Inside the AI Shift: Microsoft on Change and Copilot - Podcast With Ian Heard 57:56
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast that explores the evolving landscape of change management, leadership, and transformation. Today, I am chatting with Ian Heard Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work. In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “ Chief Excitement Officer .” From navigating resistance (yes, even inside Microsoft) to embracing agentic workflows, this episode offers a grounded look at how leadership and curiosity go hand in hand in today’s fast-moving world. We also dig into what makes AI adoption truly work — the mindset, the momentum, and the magic that happens when teams stop asking if it works and start exploring how it can help. This one’s real, practical, and full of good humour, forward-looking ideas, and insights for anyone navigating what’s next. I am grateful to have Ian chatting with me today. About As Director for Microsoft's Public Sector Modern Works business in ANZ I lead an all-star team, helping our customers across Government, Health and Education to re-imagine productivity through Cloud and AI solutions such as Microsoft 365 Copilot, Microsoft 365 and Windows 365. This role builds on a career at Microsoft where I have been fortunate to be part of major market transitions in Enterprise Productivity solutions across ANZ and Asia with solutions such as Microsoft Team, Windows 365, Microsoft 365 and the development of Microsoft Security. As a leader I am passionate about fostering a culture of continuous learning and innovation. I prioritize empowering my team to stay ahead of industry trends, whilst being customer obsessed and centre my approach on challenging them to both exceed their potential and their customer's expectations. Prior to Microsoft, I cultivated a career with diverse experiences as a leader in multiple geographies and role types in organisations from start-ups and scale-ups through to multi-nationals. Complementing my corporate career, I have a passion for social impact and seek to be active in the NFP space, as seen as my tenure leading Microsoft's ANZ Give initiative and tenure at Ovarian Cancer Australia as a Board Observer. I am always eager to connect with like-minded professionals and explore opportunities for collaboration and growth. Let's connect and discuss how we can drive innovation and success together. Contact linkedin.com/in/ianheard Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - The Iceberg Model 8:17
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Play Later Play Later Lists Like LikedWelcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model . Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes lie beneath. The Iceberg Model encourages us to go deeper — to understand the patterns, structures, and mental models that sit underneath the events we see. When we take this layered view, we can begin to address root causes, not just symptoms. If you have ever found yourself solving the same issue repeatedly or wondering why certain problems persist despite good intentions, this episode offers a powerful way to reframe your approach. Listen now to discover how the Iceberg Model can help you lead more thoughtful, sustainable change in your organisation. #ChangeManagement #MentalModels #SystemsThinking #OrganisationalChange #LeadershipDevelopment #ManagingChange #ComplexityThinking #TheInnerGameOfChange Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E82 - Reimagining ADKAR: The Evolution of The Change Model 45:50
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast that explores the evolving landscape of change management, leadership, and transformation. In this episode, I’m joined by the remarkable Karen Ball , Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change . Released in April 2024, Karen’s book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model. With over 40 years of experience, Karen has helped countless individuals and organisations unlock the real benefits of successful change—both professionally and personally. As a seasoned change advisor, instructor, and CCMP™ professional, she brings a wealth of knowledge, energy, and passion to the conversation. Today, we’ll unpack Karen’s insights from her book, explore why the ADKAR lens is more relevant than ever, and hear some real-world lessons from her extensive journey in the field of change. I am grateful to have Karen chatting with me today. About Karen Karen Ball is author of "The ADKAR Advantage: Your New Lens for Successful Change", a Prosci publication released in April 2024. Her passion through the book is to help individuals and organizations realize the benefits of successful change, personally and professionally, by looking at change through the lens of the Prosci ADKAR Model. Karen is a Senior Fellow at Prosci. Previously, she served as Prosci’s Executive Vice President of Research, Product and Marketing. She is a Certified Change Management Professional™ (CCMP™), Prosci executive instructor, and change advisor with over 40 years of professional experience. As a public speaker, Karen frequently shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes. Contacts Karen’s Profile linkedin.com/in/karenball26 Email kball@prosci.com Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - The Influence Model 9:39
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Play Later Play Later Lists Like LikedHi everyone, and welcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . Before we dive into today’s topic, let’s quickly cover what a mental model actually is. A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity. Here’s a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress. In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes. And today, we’re diving into a mental model that sits at the heart of successful change initiatives : The Influence Model. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E81 - The Personalisation Advantage in the Age of AI - Podcast with Mark Abraham 47:30
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Play Later Play Later Lists Like LikedWelcome to the podcast that explores the evolving landscape of change management, leadership, and transformation. In today’s episode, I’m thrilled to be joined by Mark Abraham, Managing Director at Boston Consulting Group (BCG) and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI . With over 20 years of experience, Mark has worked closely with global CEOs, CMOs, and CXOs, helping them tackle complex business challenges and deliver breakthrough 1:1 customer experiences. At BCG, he founded and leads the company’s Global Personalization business. Mark brings a wealth of knowledge on how AI is reshaping customer experience, the ethical considerations of data usage, and how businesses can implement personalization at scale. We explore the strategies that drive success, the barriers to adoption, and how AI can be the game changer in the dynamic world of personalization. I am thrilled to have Mark chatting with me today. About Mark I am Managing Director and Senior Partner with Boston Consulting Group and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI. At BCG, I founded and lead the company’s Global Personalization business, helped found our firm's AI arm, BCG GAMMA, comprised of thousands of data scientists and engineers, and lead our work in the restaurant sector. As head of the firm’s Marketing, Sales & Pricing Practice in North America, I work with global CEOs, CMOs and CXOs on complex, multifaceted business challenges. Over the course of my 20+ year tenure at the firm, I have overseen end-to-end transformation programs for iconic clients in a wide range of industries and built BCG into a globally recognized leader in helping brands deliver breakthrough 1:1 customer experiences. I hold an MBA with high distinction from the University of Michigan Ross School of Business and a BA in business studies from Oxford Brookes University. Outside of BCG, you might find me off the grid on some of the great hikes of the world in places like Iceland, Patagonia, Australia & New Zealand or my Pacific Northwest home along with my two sons and partner, Jason. I grew up across three continents in Europe, China and US, learned five languages, and love meeting new people across cultures. Contact Mark Mark’s Profile linkedin.com/in/markabrahamai WWW https://www.personalizedthebook.com/ Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - First Principles Thinking 8:58
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Play Later Play Later Lists Like LikedHi everyone, and welcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . Before we dive into today’s topic, let’s quickly cover what a mental model actually is. A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity. Here’s a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress. In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes. And that brings us to today’s episode, where we’ll explore First Principles Thinking . Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E80 - AI Strategy & Change Adoption - Podcast with Lisa Carlin 45:58
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast that explores the evolving landscape of change management, leadership, and transformation. In today's episode, I am joined by Lisa Carlin , a strategy execution expert, to dive into one of the biggest conversations in business today; AI strategy and adoption. With the AI hype everywhere, how can organizations separate signals from the noise and make smart strategic decisions? Lisa brings her deep expertise to help us cut through the noise, focus on what matters and harness AI for real impact. We will explore practical adoption strategies, leadership's role in driving AI success and the mindset shift needed to embrace this powerful technology. I am grateful to have Lisa chatting with me today. About Lisa Hi, I'm a Strategy Execution Specialist. I work with leaders who want to leave a legacy of change and innovation. I help them to plan and execute their strategic projects when stakes are high. They have ambitious goals, and are faced with major risk, tough cultures or likely resistance. My clients love having an independent sounding board and expert advice, so they can deliver their plans with confidence. After 50+ implementations, I've learned that traditional strategy approaches alienate staff and hinder implementation. Over this time, I’ve pioneered a culture-friendly, human-centered approach that speeds up change momentum. AI is now a major part of my focus: developing effective AI strategies to fast track success. My career includes roles at McKinsey and Accenture, then running my own business since 1999. When I’m not at work, I’m gardening with the dogs. *** Work with me: 1. 😊🌱📈 Contact me to convert your strategies into executable projects, plans and results. Lisa@theturbochargers.com 2. 😊🌱📈 Join The Turbochargers Hub for resources, learning and a community of leaders driving change. See https://theturbochargers.com/hub/ 3. 😊🌱📈 Signup for TURBOCHARGE WEEKLY, 8,000+ subscribers. Fast-track your strategies with 3 tips in under 3 minutes (free) https://info.theturbochargers.com/register-turbocharge-weekly Contact Lisa LinkedIn linkedin.com/in/lisacarlin Websites theturbochargers.com/ (Company) futurebuildersgroup.com/ (Portfolio) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - Systems Thinking 8:10
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Play Later Play Later Lists Like LikedHi everyone, and welcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity. Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map— your mental model —you have a clear route, helping you avoid mistakes and reach your goal safer and faster. In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes. And in today’s episode, we’re diving into a mental model that shifts the way we see problems and solutions—one that helps us move beyond quick fixes and truly understand the bigger picture: Systems Thinking. Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E79 - Adaptive Change for Real Impact - Podcast with Margo Waldorf 43:18
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Play Later Play Later Lists Like LikedWelcome to The Inner Game of Change , the podcast that explores the evolving landscape of change management, leadership, and transformation. Today, I welcome the inspiring Margo Waldorf , founder of the Global Change Awards and a true change leader on a mission in the field of workplace transformation. As the CEO of the Global Change Awards and Director at Change Ready Workplace, Margo is a passionate advocate for making change a skill that everyone can master. Her work is reshaping the way organisations approach change management and leadership. In this episode, we dive into the role of change management , the power of leadership and sponsorship , and what it means to be an influencer in the field . We also explore the critical topic of making an impact , offering insights and inspiration for expert change practitioners, those new to the profession, and anyone considering a career focused on meaningful work and driving real transformation. This is a must-listen for anyone passionate about making a difference in the workplace—let’s get started! About Margo Margo is the visionary founder behind the Change Awards, a prestigious global initiative that celebrates outstanding achievements in workplace transformation and change management. As the CEO of the Change Awards and a director at Change Ready Workplace, Margo plays a pivotal role in shaping the future of the change profession. Her dedication to raising awareness and advocating for change as an essential skill underscores her commitment to driving progress and excellence in organisational development worldwide. Contacts linkedin.com/in/margowaldorf Websites mwaldorf.co (Personal) calendly.com/margowaldorf (Company) changeawards.co (Company) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - Inversion Thinking 8:12
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Play Later Play Later Lists Like LikedHi everyone, and welcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change . Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity. Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map— your mental model —you have a clear route, helping you avoid mistakes and reach your goal safer and faster. In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes And in today's episode, we are diving into a mental model that might sound a little counterintuitive at first, but is an absolute game changer when it comes to problem solving : Inversion Thinking . Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
Welcome to The Inner Game of Change , the podcast that explores the evolving landscape of change management, leadership, and transformation. I am your host, Ali Juma , and today, we have a truly unique and groundbreaking episode. For the first time, we’re shifting perspectives by inviting a generative AI —yes, a chatbot—into the conversation. Together, we will dive into the transformative power of AI, its impact on the workplace, and how leaders, change managers, and consultants can harness its potential to drive meaningful progress. Whether you are curious about the future of AI or looking for actionable insights to navigate change, this episode promises to be thought-provoking and practical. So, let’s explore the intersection of technology and human ingenuity in this one-of-a-kind discussion. Let’s get started! Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 Mental Models For Managing Change - Gleicher's Formula 7:48
7:48 Play Later Play Later Lists Like Liked7:48
Play Later Play Later Lists Like LikedHi everyone, and welcome to a very special mini-series on The Inner Game of Change . I’m thrilled to take you on this journey as we explore something both timeless and practical: mental models for managing change. Let’s start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It’s like a blueprint for how to approach challenges and navigate complexity. Now, here’s a simple analogy: Imagine you’re driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster. In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes Let’s dive into our very first episode, where we’ll explore Gleicher’s Formula for Change —a simple yet powerful equation that helps you understand how to overcome resistance and move toward action Send us a text Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
In this special highlights episode of The Inner Game of Change podcast , we revisit some of the most impactful moments from our top episodes. While every conversation this year has been rich with invaluable insights, these highlights showcase standout lessons and perspectives that have resonated deeply with our audience. Join me as we explore key themes in leadership, change, and transformation. I am grateful for all of my guests' time, insight and wisdom. As we wrap up 2024, I want to thank you for being part of The Inner Game of Change . Your support and engagement have made every episode truly meaningful. Wishing you and your loved ones a happy, safe, and restful holiday season. I can’t wait to kick off 2025 with another amazing lineup of guests, creative conversations, and transformative ideas. Until next year, stay well, stay curious, and approach every change with courage and curiosity! Episodes in this summary include : E76 - Rethinking Change: From Behavioural Conditioning to Regenerative Transformation - Podcast with Carol Sanford E75 - Change Journey : Performer to Master - Podcast with Dr Jess Tayel E73 - Change Leadership In Higher Education - Podcast with Vice Chancellor Professor Theo Farrell E71 - Winning Against Resistance To Change - Podcast with Dr. David Weiss E67 - What's Organizational Change Management? - Podcast with Paula Anastasiade E65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett E64 - AI Change by Design for Impact - Podcast with Sarah Kaur E62 - Becoming a Change Maker - Podcast with Alex Budak E60 - How AI will Revolutionise Change Management - Podcast with Jason Little Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E76 - Rethinking Change: From Behavioural Conditioning to Regenerative Transformation - Podcast with Carol Sanford 30:47
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Play Later Play Later Lists Like LikedHello, and welcome to this special episode of The Inner Game of Change . Today’s episode is deeply meaningful, as it features a conversation with the remarkable Carol Sanford. Carol has been a pioneer of Regenerative Thinking for over four decades, helping entrepreneurs and executives transform their businesses responsibly and meaningfully. Her work has left an indelible mark on so many lives and organisations. It is with a heavy heart that I share that Carol is now in transition out of this world, as shared by her son Mark 2 days ago. Despite the challenges of her illness, Carol was determined to share her thoughts and wisdom with me and all of you. During the recording, it was not easy for her to continue speaking, and after around 20 minutes, we had to bring the conversation to a close as she had given all she could in that moment. This episode is a testament to Carol's unwavering commitment to sharing her insights, even in the face of immense difficulty. I invite you to listen closely as she shares her thoughts on her models, philosophies, and the profound lessons she has spent a lifetime teaching. This is a tribute to Carol’s incredible legacy. May her courage, ideas, and spirit continue to inspire us all as we honour her remarkable journey. I am grateful that Carol has agreed to have a chat with me. About Carol I launched two Startups, ran and sold them. I then turned to teaching and educating businesses globally growing them rapidly, by double digits, all the while making work meaningful and fun. From the beginning (1980), I embedded Regenerative Thinking into decision making and action-taking. Never a sidebar to everything else. I wrote case-story-based books about these experiences to inspire and instruct others. I speak from this deep history of educating Executives and Entrepreneurs to innovate and grow their businesses responsibly. For over four decades, I have worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, Seventh Generation. NOT A COACH OR CONSULTANT! What experts say: Carol Sanford "created an approach that reimagines business. Her approach will be The Future of Business." Rebecca Henderson, HBS My clients are: Growth Stage Entrepreneurs and Business Unit Leaders - who want to grow their business, their people and themselves with great financial outcomes, all while being responsible. I offer proven frameworks (hundreds of testimonials here and on my website) to find your growth path. The Regenerative Business Program are found at Universities and Carol Sanford Institute . I support established corporations and new economy businesses in developing leaders toward the Business of the 21st Century, and individuals who want a Regenerative Paradigm education. Event Planners for Corporate & Association events who need a useful, content rich, energizing keynote with innovative, practical ideas that give their members a reason to be glad they attended. I bring deep experience and I bespoke design my talks to make your audience wake up and cheer. Topic aren Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E75 - Change Journey : Performer to Master - Podcast with Dr Jess Tayel 49:45
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , uncovering the layers of complexity of organisational change with some of the bright minds in the field. Today, I am delighted to host Dr. Jess Tayel , a top LinkedIn voice and a distinguished leader in global change and transformation. Dr. Tayel has over 25 years of experience in leading global change and transformation programs in senior leadership roles, guiding and leading large-scale change programs across 15 countries. She has worked with companies like Google, Boeing, Apple, Emirates, World Cup, ABN Amro, Barclays and more. Jess is also the founder of the People of Transformation Program and Community. People of Transformation aims to attain the next level of mastery of change and transformation practice and leadership. In this episode, Jess and I dive into understanding the transformation journey for professionals, discussing the challenges and rewards, and tracing the growth continuum from early development to mastery. We discuss what it truly takes to overcome personal growth hurdles and how achieving mastery can bring profound rewards—not just for individuals, but for businesses and even society as a whole Contact Jess LinkedIn linkedin.com/in/business-transformation-change-coach-mentor Websites peopleoftransformation.com (Other) peopleoftransformation.com (Company) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E74 - The Case for AI Change - Podcast With Kavita Ganesan 44:33
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , uncovering the layers of complexity of organisational change with some of the bright minds in the field. Today, I am joined by Kavita Ganesan ; an AI advisor, strategist, and founder of Opinosis Analytics. Kavita has led numerous AI projects, from recommendation engines to advanced sentiment analysis systems, impacting millions of users and shaping strategic AI initiatives for major organizations like McKesson, Verizon, and the University of Sydney. In today’s episode, we will explore the transformative power of AI and its wide-reaching impacts. Drawing from her book The Business Case for AI , Kavita will help us understand how AI is reshaping organizations and discuss how leaders, managers, and change professionals can navigate this shift to tackle both challenges and opportunities. I am grateful to have Kavita chatting with me today. About Kavita (In her words) As an AI advisor, strategist, and founder of Opinosis Analytics, I help business leaders and tech teams in two key areas. The first involves architecting complex AI (and GenAI/LLM) systems. I’ve designed and managed over two dozen projects from a vague idea through productionization of these solutions. This includes problems such as: » Recommendation engines (people, product, jobs, topics, content) » E-commerce search improvements » Organization-specific question-answering systems (RAG-Based Q&A) » Chatbots » Sentiment analysis » Categorization engines » Unstructured data integration The solutions I’ve managed scale to millions of products and users and some of these initiatives have led to successful funding events for the clients supported. My second area of focus is in helping companies with strategic AI integration. Whether it’s to spot low-hanging but high-impact AI opportunities, teach teams how to plan their AI strategy, develop a truly executable roadmap, or get started with individual initiatives--I’ve helped put teams on the path to achieving tangible results. I’ve supported/am supporting the following companies through my work: McKesson, McMaster-Carr, The University of Sydney (Australia), Brown-Forman Corporation, The Odevo Group (Sweden), Verizon, NRC (US Government), and Federal Energy Regulatory Committee (US Government). Contact LinknedIn https://www.linkedin.com/in/kavita-ganesan/ Websites kavita-ganesan.com/blog/ (Other) opinosis-analytics.com (Company) amazon.aibusinesscasebook.com (Other) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E73 - Change Leadership In Higher Education - Podcast with Vice Chancellor Professor Theo Farrell 41:30
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Play Later Play Later Lists Like LikedWelcome to a special episode ; The Outer Game of Change . In these unique episodes, I am joined by leaders and executives who drive change and shape the future of their organizations. We listen to their unique insights, explore how they perceive change, and uncover what is simmering in their minds. Today, I am thrilled to have with me Professor Theo Farrell, the 7th Vice-Chancellor and President of La Trobe University here in Australia. Professor Farrell has a distinguished career in academia and research, having held leadership positions at top universities around the world. He is an author, and renowned advocate for academic excellence, inclusivity, and transformative change. Most importanly, I find Theo to be a great human. In this episode, we will dive into the dynamics of change leadership, exploring how transformative forces like AI are reshaping higher education. We discuss the evolving nature of academia, the challenges and opportunities of integrating advanced technologies, and what it takes to lead an institution through such significant transformation. With his extensive background in both strategic leadership and research, Professor Farrell offers unique insights into the future of higher education and how universities can adapt to and thrive in a rapidly changing world. I am grateful to have Professor Farrell chatting with me today. About Theo Farrell Professor Theo Farrell commenced as the 7th Vice-Chancellor and President of La Trobe University in February 2024. He brings a deep commitment to advancing academic excellence, building inclusive communities, forging external partnerships, and leading transformative change. Prior to joining La Trobe, Professor Farrell held a number of leadership roles including Deputy Vice-Chancellor (Academic and Students), Deputy Vice-Chancellor (Education), and Executive Dean of Law, Humanities and the Arts, all at the University of Wollongong, and Dean of Arts and Social Sciences at City, University of London. From 2006 to 2016, he held a chair in online learning at King’s College London. At UOW, City and King’s, Professor Farrell led numerous initiatives to develop research capacities, innovate learning and teaching, and enhance student experience. Professor Farrell has held ten UK research council awards. His most recent book, Unwinnable: Britain’s War in Afghanistan (Vintage 2021), was shortlisted for three national book awards and selected book of the year by The Sunday Times. Professor Farrell is a champion of real-world impact from academic research. A leading expert on the conflict in Afghanistan, he acted as strategic advisor to the UK government and the International Security Assistance Force in Kabul, and participated in track II talks with the Taliban. Professor Farrell is a Fellow of the Academy of Social Sciences (UK), Fellow of the Royal Society of New South Wales, Visiting Professor at King’s College London, and past President of the British International Studies Association. Contact Info LinkedIn linkedin.com/in/theo-farrell-35698b1b3 Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E72 - The Wisdom Of Uncertainty - Podcast with Maggie Jackson 49:37
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , uncovering the layers of complexity of organisational change with some of the bright minds in the field. I’m thrilled to be joined by Maggie Jackson , an award-winning journalist and author, celebrated for her insightful exploration of uncertainty, the impact of technology on our lives, and the science of attention. Her latest book, Uncertain: The Wisdom and Wonder of Being Unsure , uncovers how uncertainty is often misunderstood but can actually promote open-mindedness and innovation. In this episode, Maggie shares her insights on how embracing uncertainty can help us navigate and lead through change, turning unpredictability into a tool for growth and adaptability. I am grateful to have Maggie chatting with me today. About Maggie Award-winning Journalist and Author exploring the unsung wisdom of uncertainty; the impact of technology on humanity; the science of attention an age of flux and angst. Author of - "Uncertain: The Wisdom and Wonder of Being Unsure", forthcoming November, 2023 - "Distracted: Reclaiming Our Focus in a World of Lost Attention" (New Edition September 2018) -- the award-winning book that sparked a global conversation on the costs of fragmenting our attention. Former contributing Boston Globe columnist who has also written for The New York Times, CNN.com, New Philosopher, Wall Street Journal, BusinessWeek, Courrier International, and publications worldwide. Sought-after speaker (Google, Harvard Business School, Bank of America, Chautauqua) and frequent media guest (MSNBC, New York Times, Book TV, Oprah Radio, All Things Considered, Washington Post, Boston Globe, Sunday Times of London, BBC, Presa Diretta (Italy) and other outlets around the globe.) Contact Maggie LinknedIn linkedin.com/in/maggiejackson Website maggie-jackson.com (Other) Email maggie@maggie-jackson.com Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E71 - Winning Against Resistance To Change - Podcast with Dr. David Weiss 48:46
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , uncovering the layers of complexity of organisational change with some of the bright minds in the field. Today, I am privilaged to be joined by Dr. David Weiss , a renowned author, speaker, and executive coach. Dr. Weiss is the President and CEO of Weiss International Ltd., where he has led over 1,000 business and organisational projects across five continents. He’s a recognised expert in innovation, leadership, and HR consulting, with accolades from global organisations, including the Government of Canada and the Asia-Pacific HR Congress. In his latest article, *Winning Against Resistance to Change* , Dr. Weiss shares powerful strategies for navigating and overcoming resistance to change. Let’s dive into these insights with Dr. David Weiss and learn how to lead more effectively through challenging transitions. I am grateful to have David chatting with me today. About David Dr. David S. Weiss, Ph.D., ICD.D, CHRE, is an author, innovator, speaker, executive coach and consultant. He is the President and CEO of Weiss International Ltd., a firm specializing in innovation, leadership coaching, and HR consulting for many Fortune 500, social enterprise and public-sector organizations. David has provided coaching and consulting on more than 1000 business and organizational projects on five continents including in Canada, USA, England, Holland, France, Hungary, Italy, Israel, Russia, China, Malaysia, Uganda, South Africa, and Chile. He delivered over 200 conference presentations and he has written over 60 journal and trade articles. He is the author or co-author of seven books including Innovative Intelligence (Publisher: Wiley, also available in Chinese and Persian) which was reported by CBC News as a “top 5 business book” in the year it was published and Leadership-Driven HR which was listed by the Globe & Mail Report on Business as a bestseller in the year it was published. Previously, Affiliate Professor of the Rotman School of Management, Senior Research Fellow at Queen’s University, and VP and Chief Innovation Officer in a multinational consulting firm, David currently is affiliate faculty at the executive development programs of Schulich School of Business, and the Sobey's School of Business. He also is an International Coach Federation certified coach and a certified Life and Wellness Coach. He also is a Certified Director with the Institute of Corporate Directors (ICD.D). David’s doctorate is from the University of Toronto and he has three Master’s degrees. He has been honoured by many organizations globally including by the Government of Canada with the “Distinguished Lecturer” certificate, by the Asia-Pacific HR Congress with the “HR Leadership Award,” by the Institute for Performance and Learning as the first lifetime “Fellow” in Canada, and by HRPA with the fourth lifetime designation of “Fellow HRPA.” You can download many of David’s innovation, leadership, and HR articles at www.weissinternational.ca/articles , and read a comprehensive Wikipedia article Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E70 - The Future of Change Management - Podcast with Paul Gibbons 50:31
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , uncovering the layers of complexity of organisational change with some of the bright minds in the field. Today, I’m thrilled to be joined by Paul Gibbons , a leading voice in the future of change management. In his latest work, The Future of Change Management , Paul explores the quiet revolution in how we understand transitions, blending behavioral science, mental health, generative AI, and neuroscience to offer more effective strategies for leading change. With up-to-date insights into HR, design thinking, and neurodiversity, Paul is reshaping how businesses adapt in a rapidly evolving world. Let’s dive into the future of change management with Paul Gibbons. About Paul My mission is to bring a science-based approach to culture, wellness, sustainability, the future of work, and leadership - to make practical the finest academic ideas so that business leaders can deploy those rather than dated ideas (or worse, myths.) At IBM I wear three hats: 1) Head of our leadership and culture sub-offerings in the change practice, 2) head of the behavioral science practice development for IBM's consulting, 3) Thought leadership and eminence in IBM's Talent Transformation practice. Today's keynotes focus on 1) Making hybrid work work. What the pandemic and "Great Resignation" have taught us about leadership and culture - and, crucially, how leaders must adapt their behavior in the new world of work. 2) Change mythology - the change world is populated by gurus where "popularity is a proxy for expertise." But many change ideas, learning styles, 70-20-10, MBTI, "sense of urgency" have been challenged by science. What should we discard? What do we replace those ideas with? 3) The behavioral revolution in culture and leadership. Behavioral science is slowly percolating its way into how leading organizations drive culture change - but few organizations fully capitalize on the opportunity. What can, for example, nudges do for critical topics such as sustainability, inclusion, and wellness? What are the ethical pitfalls? 4) Leadership. Most models of leadership and change were developed in the previous century and most leadership education is rooted in ideas on leadership that were birthed when organizations were different. What are the pitfalls of using 20th century leadership notions in 21st century organizations. From the books... "... illustrates the inauthenticity of using analog methods to drive digital change and the irony of using 20th-century change management practices with millennial workforces. Impact debunks hallowed change models, points out their flaws, and suggests updates, based upon principles such as: human-centered, technology-enabled, systemic, creative, scalable, and based on a holistic understanding of what inspires today’s generation of workers." Contacts Paul’s Profile linkedin.com/in/paulggibbons Websites paulgibbons.net (Company) paulgibbons.net/ Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E69 - Effective Change through Middle Managers - Podcast with Nicole Gahagan 38:55
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals in the field. Today, I am thrilled to welcome Nicole Gahagan : an author, a high-performing strategist and organizational change expert committed to improving employee experiences and organisational effectiveness. With her vast experience, Nicole has honed a distinctive method for fostering change. Renowned for forging relationships, achieving agreement, and inspiring various groups of stakeholders, she reliably delivers significant results. In this episode, we will dive into the pivotal role of middle management, which Nicole aptly calls the linchpin in managing change. We will explore how middle managers enable their teams to adopt change . We'll discuss the critical influence they have in driving successful adoption or potentially hampering it, and the strategies they can use to enable their teams. Additionally, we'll examine how middle managers can act as effective change agents, leveraging their unique position to ensure alignment and cohesion throughout the organization. I am grateful to have Nicole chatting with me today. About Nicole (In her own words) Professional Profile: High-performing strategist and organizational change expert committed to improving student and employee experiences in higher education settings. Skilled at developing relationships and building consensus and motivation amongst stakeholder groups to accelerate transformation and produce meaningful outcomes. Record of cultivating broad-scale engagement to enhance student success and reduce equity gaps through a human-centered, data-informed systems approach sensitive to organizational context and culture. Demonstrated responsiveness to diverse student and employee needs through cohesive institutional design and operations. Contact Nicole LinkedIn linkedin.com/in/nicole-gahagan Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E68 - Storytelling to Inspire Change - Podcast with Steve Rawling 1:05:53
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals in the field. Today, I am thrilled to welcome Steve Rawling : a master storyteller, author, strategic learning facilitator, and leadership development expert. Drawing from his rich personal experiences, journalistic curiosity, and continuous reflection, Steve has cultivated a value-based approach to helping clients communicate through the art of storytelling. His publications are globally considered among the most effective tools for anyone aspiring to become a storyteller. In this episode, Steve and I dive into the profound impact of storytelling—how it enriches our experiences, inspires action, and transforms our perspectives. I am truly grateful to have Steve with me today. About Steve (In his own story) It's March 2020 and my order book has shrunk to zero. I was supposed to be in Estonia, speaking at a conference and running workshops with clients. Then Covid killed it all. But hey, I'm a TV journalist - I know how to communicate via a screen. I shifted all my training to Zoom, I rescued 80% of my cancelled work - and new clients started coming in. 2020 has turned into a boom year. I miss working face to face with clients. I miss Meeting-Biscuits and coffee break chats. But I sell stories - and stories work across any medium. I've spent 30 years telling stories. I've chased people with a camera crew; I've walked through petrol bombs; I've been bitten by a dog once, sworn at many times and welcomed into strangers' homes again and again. All so I could get people to tell their side of the story. But I was amazed how bad most people were at telling stories when it came to their work. I'd listen to the rehearsed soundbites and the PR spin. Eventually I'd go: "So what you're really saying is... [insert much more interesting story]." Now I do this for a living. I help people find the great stories that are buried beneath the business-speak. I help them tell simple stories to connect with customers, staff and investors. I work with media companies, designers, innovators, charities, CEOs and universities across Europe. My book on innovation techniques - Be Creative Now - was published by Pearson Business in 2016 and is translated into Chinese, Russian and Arabic. Contact Steve’s Profile linkedin.com/in/steverawling Websites stories-that-work.com (Company) pipdecks.com/products/storyteller-tactics (Company) Email steverawling@gmail.com Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E67 - What's Organizational Change Management? - Podcast with Paula Anastasiade 40:43
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals in the field. Today, I am thrilled to welcome the change professional, Paula Anastasiade! Paula is a seasoned Organizational Change Manager with a wealth of experience in ERP implementations, technology deployments, automation, mergers, and acquisitions. Through her extensive expertise, Paula is always invited to offer invaluable advice to senior executives on key change management components, including change strategy, adoption, and communication. In this episode, Paula shares her profound knowledge and insights on organizational change management. We discuss the bedrocks of effective change management: leadership, stakeholder engagement, communication, and organizational change capabilities. I am grateful to have Paula chatting with me today. 🌟 Contacts linkedin.com/in/panastasiade paula@anastasiade.org Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E66 - The Change Mindset - Podcast with Nick Tasler 50:55
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals in the field. Today, I am excited to have with me Nick Tasler , a global thought leader, organizational psychologist, and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change. Nick is renowned for his unique insights and dynamic style, benefiting top organizations like General Electric, Microsoft, and JP Morgan, A sought-after speaker and consultant, Nick is also an expert writer for the Harvard Business Review. His work has been featured in The New York Times, The Atlantic, and The Financial Times, and he has appeared on multiple TV channels. In this episode, we dive into Nick's fascinating journey and explore his perspectives on decision-making and leading change. We will touch on two of his influential books, "Domino" and "Ricochet," uncovering how their insights can help us navigate the complexities of organizational transformation and turn challenges into opportunities. Join me for an enlightening conversation with Nick Tasler and discover how to embrace change and make impactful decisions in your professional and personal life. About Nick Nick Tasler is an internationally acclaimed thought leader and— [Sorry for the interruption. My “official” bio continues below and, fear not, it is chock full of the requisite self-aggrandizement and third person references to my many, many accolades. But before I attempt to convince you that I am the Batman of business thought leaders, let me tell you who I am in real life. I’m a dad, a husband, and a total geek about the science of human nature. My dream is to spend every working moment writing and speaking about the latest and greatest insights that help us turn unpredictable changes into meaningful and exciting adventures. So, yeah, I guess I’m living my dream. Maybe my dream and your dilemma should hook up sometime and…ya know, grab a coffee and a gluten-free bagel or something? Now back to our regularly scheduled list of things I would never ever say to someone I just met…] Nick Tasler is an internationally acclaimed thought leader, organizational psychologist and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change. He is also an expert writer for the Harvard Business Review and his work has been covered by The New York Times, Bloomberg Business Week, The Atlantic, Inc., U.S. News & World Report, The Financial Times, Fox Business, and Forbes; as well as NPR, the BBC, NBC, ABC, and CBS. Nick’s original insights and dynamic style have benefited the world’s most respected organizations ranging from General Electric, Microsoft, JP Morgan, Novo Nordisk, Wells Fargo, the Royal Bank of Canada, and UnitedHealth Group to the Wharton School, Yale University, and many more. Nomadic by nature, Nick and his wife and their four kids live in…lots of places. Sometimes Minnesota. Sometimes Florida. Currently Puerto Rico. Contact Nick’s P Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett 1:02:26
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals in the field. I am thrilled to have two exceptional guests with me: Susan Bartlett and Terri Block , both principals at Workomics , who bring a wealth of expertise in organizational transformation. Susan Bartlett has over 15 years of experience in creating customer-centric workplaces that prioritize employee well-being and seamlessly integrate emerging technologies. With a diverse background that includes being the CEO of a consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford, Susan excels in co-creating with stakeholders and applying systems-thinking to problem-solving. Terri Block has spent a decade helping organizations navigate their toughest inflection points, craft strategic choices, and turn goals into transformative actions. Her extensive experience spans biotech, pharma, and education, and she is known for her strategic, creative approach to problem-solving and storytelling. In this episode, we unpack the change flywheel—a construct both Susan and Terri have adopted and enriched with their practical experiences. Join us to listen to their combined insights and explore how the change flywheel can drive meaningful organizational change. I am grateful to have both Terri and Susan chatting with me today. About my guests Susan Bartlett Susan Bartlett helps organizations who want to build workplaces that are customer-centric, committed to employee well-being, and meaningfully integrated with emerging technology. In her 15-year consulting career, Susan has worked across industries including healthcare and life sciences, financial services, retail, hospitality, and the public sector. Her expertise includes co-creating with stakeholders, applying a systems-thinking lens to problem solving, and creating the architecture for lasting organizational change. Susan is a principal at Workomics, where she advises organizations on the future of work. She was previously the CEO at a 60-person consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford. She holds degrees in computer science, English literature, and philosophy, politics, and economics. In her spare time, Susan enjoys murder mysteries, curling, and extravagant baking projects. She lives in Toronto, Canada where she plots adventures with her husband and their two young boys. Terri Block Terri Block helps organizations navigate their toughest inflection points, frame powerful strategic choices, and translate goals into tangible, transformative action. In her 10-year consulting career, Terri’s has acted as a strategic partner to clients across biotech, pharma, and education. Her expertise includes strategy, organizational change, facilitation, and storytelling. Terri is a Principal at Workomics, where she collaborates with her team and clients to approach problems creatively, shape impactful projects, and build compelling cases for broader organizati Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E64 - AI Change by Design for Impact - Podcast with Sarah Kaur 45:32
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals. Today I welcome Sarah Kaur , a Design Thinking Practitioner at the Commonwealth Scientific and Industrial Research Organisation (CSIRO's) Data61. With a robust background, Sarah brings over a decade of experience collaborating across disciplines to embed human-centric design in machine learning and AI research. Her work focuses on Responsible AI, striving to enhance policy and consumer experiences through ethical and technically sound AI applications. Sarah's dedication shines through in her projects. Today, Sarah and I go through the rabbit hole of AI design for impact exploring the intersection of creativity, ethics, and technology. I am grateful to have Sarah chatting with me today. About Sarah (In her own words) Sarah Kaur is a strategic designer and HCD researcher. Her passion is supporting the creative work of teams across disciplines to collaborate, and come up with smart ways to create impact through using participatory design. She now works as a Design Thinking Practitioner at CSIRO's Data61, where she focusses on research into Responsible AI, and embedding human insight in machine learning and AI research and product development. Sarah realises both the incredible potential for AI to support positive outcomes in policy and consumer experiences, and the lack of awareness about appropriate ethical, and technical governance in the AI space. She holds a Master of Business Analytics and a Bachelor in Fine Arts, and 12 years of professional experience supporting NFP, Government and Private organisations realise their business objectives by placing humans and quality data, at the centre of their decisions and investments. Sarah has designed and led stakeholder engagements on projects delivering algorithmic decision-making models to users. This includes Australia’s Family Court’s first machine learning product amïca, helping couples separate by automating a two-party workflow to gather data, and suggesting a fair division of assets for their agreement. Prior to becoming a strategic designer, Sarah was a video artist working with dancemakers, and a curator and artistic producer for multidisciplinary festivals. Making a tough choice between staying an arts professional and a sustainable income meant a career change and an entry into the world of digital. She joined Tundra as a Digital Producer, and later Portable to lead the Production team and becoming the Chief of Operations and Strategy, Head of Account Management before founding the Business Design discipline. Sarah is on the Australian Red Cross Humanity First Advisory Panel to support the development of a humanitarian framework to guide ethical technology development. Contact Sarah LinknedIn linkedin.com/in/sarah-tamara-kaur Email sarahtamarakaur@gmail.com Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E63 - Mastering The Change Experience - Podcast with Andrew Butow 54:45
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals. Today, my guest is Andrew Butow ; a change catalyst in the truest sense. As the founder and CEO of Earth2Mars , Andrew has dedicated his career to assisting organizations and individuals in understanding and navigating the complexities of change. With his expertise, Andrew brings a unique and invaluable perspective on how to thrive in an ever-evolving business landscape. Andrew's passion for people-centric change and his hands-on approach have made him an influential figure in shaping future work environments for clients. In this episode, Andrew and I have covered few key topics including the evolution of the change management profession, the healthy 'discomfort' we all need, the change experiences we would like to drive and many other topics including the GenAI capability. I have learned so much from Andrew here. I hope you do too. I am grateful to have Andrew chatting with me today. About Andrew (In His own words) As a change facilitator, I help businesses navigate the complex and ever-changing landscape of the future of work. With a focus on people-centric change, I work with organizations to define, plan, and execute change initiatives that achieve real outcomes through systemic alignment of people, processes, and technology. With experience in HR, learning and development, coaching, and change initiatives, I bring a unique blend of consulting, design thinking, and behavioural science to any challenge. Some of my key achievements include co-founding Earth2Mars, working with leading brands like QBE and Lend Lease, and leading a project stream on the world's largest SAP/process transformation project with Africa’s energy giant Eskom. I am passionate about people and believe that true success can only be achieved through people-centric change. I love helping force-for-good organizations, leaders, teams, and individuals shift their mindsets so that they are fully committed and empowered to find their space in the universe, now and in the future, so we can make history. Contacts LinknedIn linkedin.com/in/abutow1 Website earth2mars.com.au (Company) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E62 - Becoming a Change Maker - Podcast with Alex Budak 43:07
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals. Joining me today is Alex Budak . Alex is an award-winning educator at UC Berkeley, influential author and a global speaker. His award winning changemaker courses are consistently among Berkeley's top rated offerings. His book, Becoming a Changemaker is hailed as a “top 5 non-fiction book everyone should be reading about work", Alex's change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives. In this episode, Alex unpacks the multifaceted path to becoming a changemaker. Together, we dive into the realities of sparking transformative change—discussing the nuances, the challenges, and, most importantly, the profound impact that comes with it. I am grateful to have Alex chatting with me today. About Alex (In his words) Alex Budak is an award-winning educator at UC Berkeley—with faculty appointments at Berkeley Haas, Berkeley Public Health, and Berkeley Executive Education—who helps people spark change, develop courage, and create impact anywhere. His beloved changemaker courses are consistently among Berkeley's top rated offerings, and have even inspired student tattoos. His book, Becoming a Changemaker is hailed by CNBC as a “top 5 non-fiction book everyone should be reading about work," and has been published in 13 languages. Budak’s change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives. He’s a graduate of UCLA and Georgetown University, a frequent speaker at organizations like Accenture, Lyft, and UNHCR, and once learned the hard way to never go budget skydiving. More at alexbudak.com Contact Alex LinkedIn linkedin.com/in/alexbudak Website alexbudak.com (Personal) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E61 - Laws Of UX For Impactful Change - Podcast with Jon Yablonski 38:34
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals. Today, my guest is Jon Yablonski; Author, speaker and a distinguished figure in the world of digital design. Jon brings a wealth of knowledge from a dynamic career that spans across e-commerce , mobile apps, and cutting-edge vehicle platforms. In this episode, we dive into the 'Laws of UX,' psychological principles that shape intuitive and functional user interfaces. Jon discusses the challenges of weaving these principles into digital product design, and the crucial balance between innovative and user-focused design. We also explore the impact of UX design on managing change, particularly as AI and machine learning become integral to our digital tools. Jon offers his perspective on how these advances are transforming the UX landscape, urging designers to innovate and adapt. This episode is about the fascinating intersection of design, technology, and the human experience . I am grateful to have Jon chatting with me today. About Jon (In his own words) I’m Jon Yablonski 👋🏼. My passion is designing digital tools that empower people and augment their abilities in order to achieve their goals. I’ve had the opportunity to learn and grow from a variety of challenges throughout my career — from e-commerce platforms, mobile apps and internal products to HMI systems within state-of-the-art vehicle platforms. I’m currently helping the world learn from its data as a Senior Product Designer at Mixpanel. Previously, I worked on the next generation of in-vehicle digital experiences at General Motors. Contact Jon Websites jonyablonski.com/ (Portfolio) lawsofux.com/ (Project) humanebydesign.com/ (Project) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E60 - How AI will Revolutionise Change Management - Podcast with Jason Little 49:28
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals. Today my guest is Jason Little : Author, founder of Lean Change and CTO of a neurodiversity-focused startup. Through our discussion, we explore the growing influence of AI in change management practices. We address the skepticism and explore how AI, when used strategically, can foster a more agile management approach through rapid iterations and micro-experimentation. You'll come away with a newfound appreciation for the subtle art of leveraging AI to improve not only organizational change and performance but also personal career development in an ever-changing work environment. Jason's parting wisdom? You will find out when you listen! I am grateful to have Jason chatting with me today. About Jason (In his own words) I started writing code when Cold Fusion roamed the earth, became a project manager, manager, executive and officially starting helping organizations move towards Agile in the mid-2000's. I've worked for startups, mid-size, and enterprise organizations as an agile coach, scrum master, product owner, and team member. Since 2009 I've been the world's leading pioneer on innovating in the change management space with lean, agile, and lean startup thinking. Often imitated, but never duplicated, and many people are thankful for that. As a co-worker once said to me, all organizations need someone like me...but just one! I founded the ideas that eventually morphed into Lean Change around 2008 and have spent the greater part of the last decade-and-a-half traveling the world in search of why organizations were getting stuck, and what was getting them unstuck. I am also the CTO, or more specifically, Chief Swiss Army Knife, at Spero Careers Canada which is a startup dedicated to solving the autism employment crisis. Simply put, we help the helpers that assist people on the spectrum with finding and keeping employment. In my 'spare time' I produce music through my solo band, Jason Ross (not the popular one, the other one!) and Clever Weapon. Contact Jason LinkedIn linkedin.com/in/jasonlittle Websites agilecoach.ca (Blog) leanchange.org (Company) twitter.com/jasonlittle (Twitter) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E59 - Mastering Business Change Analysis - Podcast with Laura Paton 45:17
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals. Today, my guest is Laura Paton ; a Business Analysis thought leader, LinkedIn educator, and an author. A leader in business analysis with over three decades of experience, Laura's unique blend of project management and analysis skills, combined with her role in shaping industry standards with the IIBA® and PMI®, marks her as a key influencer and educator in the field. In this episode, Laura and I discuss the interesting world of Business Analysis, impacts and ways for organisations to truly leverage the value of this art and discipline. I am grateful to have Laura chatting with me today. About Laura (In her own words) BA Thought Leader and Sr. Business Analysis Consultant: Coach | Speaker | Standards/Course Development | On-demand,Virtual, Classroom Trainer. Over 32 years of experience, across various industries, performing in both PM and BA roles. Verse on numerous elicitation and analysis techniques. Familiar with models to depict scope, processes, business rules, interfaces, data, and business objectives. Comfortable working with stakeholders from upper level management to application users. Experienced in facilitation, collaboration, and communication. Over 10 years of business analysis management experience with responsibility overseeing BA resources, strategy, processes, standards and tools. Extensive background working with different delivery methods including adaptive approaches (agile). Over 15 years of experience as a BA/PM instructor at both the corporate and collegiate levels. Extensive experience working with virtual teams. Writer and industry thought leader advancing the practice of business analysis across the community by building standards, practice guides, and developing training and webinars. Consultant to both the International Institute of Business Analysis(IIBA®) and the Project Management Institute(PMI®). Experienced with several requirements management tools. Contact Laura linkedin.com/in/laurapatonba Website linkedin.com/learning/business-benefits-realization-foundations/exploring-the-basics?autoAdvance=true&autoSkip=false&autoplay=true&resume=true (Personal) Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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The Inner Game of Change
1 E58 - Change Leadership Through Continuous Learning - Podcast with Katie Anderson 37:10
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Play Later Play Later Lists Like LikedWelcome to the Inner Game of Change Podcast , where I explore the intricate layers of organizational change alongside insightful professionals. Joining me today is Katie Anderson , an award winning author and an internationally recognized leadership consultant, speaker, and above all, a passionate learning enthusiast. Katie's work has been pivotal in empowering organisations to foster a culture of learning and to accelerate their impact in the ever-evolving landscape of organizational change. A firm believer in the power of continuous learning as a catalyst for extraordinary outcomes, Katie shares her insight on how our attitude towards learning based on her book Learning to Lead, Leading to Learn. I am grateful to have Katie chatting with me today. Send us a text Real Talk About Marketing An Acxiom podcast where we discuss marketing made better, bringing you real... Listen on: Apple Podcasts Spotify Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn…
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