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1 Coaching with Sarah: Get your Inner Critic Out of the Driver’s Seat 56:37
Retention Killers - The 4 Biggest First Visit Mistakes (And How to Fix Them)
Manage episode 484013797 series 3447537
You’re doing 90% right. So why are people still dropping out?
In this kickoff episode of The Retention Killer Series, Martin breaks down the 4 biggest mistakes chiropractors make on a new patient’s first visit—and how small tweaks can lead to big wins in retention.
You’ll learn:
How to connect before you go clinical
The one question that makes patients see the true size of their problem
Why testing only for pain is a dead-end
How to frame your exam so it actually means something
If you want better follow-through, better results, and more people staying under care—start here.
To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/
To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/
To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/
Learn more about Daily Visit Communication 2.0
https://insideoutpractices.thinkific.com/courses/daily-visit
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
199 episodes
Manage episode 484013797 series 3447537
You’re doing 90% right. So why are people still dropping out?
In this kickoff episode of The Retention Killer Series, Martin breaks down the 4 biggest mistakes chiropractors make on a new patient’s first visit—and how small tweaks can lead to big wins in retention.
You’ll learn:
How to connect before you go clinical
The one question that makes patients see the true size of their problem
Why testing only for pain is a dead-end
How to frame your exam so it actually means something
If you want better follow-through, better results, and more people staying under care—start here.
To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/
To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/
To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/
Learn more about Daily Visit Communication 2.0
https://insideoutpractices.thinkific.com/courses/daily-visit
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
199 episodes
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1 10 lessons from 200 episodes! What really grows yoru practice 17:35

1 4 Mistakes chiropractors make when people come back for care. 20:18

1 When Patients Rewrite Your Care Plan – How to Handle It Without Losing Trust 24:04

1 How to Kill an Old Policy Without Killing the Vibe 17:45

1 Chiropractic, Case Studies & Changing Lives with Dr James Cobb 39:12

1 The 5 keys to a high retention, high referral practice. 28:54

1 When they tagged "Chiro Kills, Try Physio" on my practice window. 15:02

1 Mid-Year, Full Speed: Dr. Brad Glowaki on Creating Momentum That Sticks 48:38

1 Shituation - "I don't need to come in because I'm feeling good". 13:27

1 The Hidden Power of Chiropractic Branding with Pacha Hornaday 47:49

1 Retention Killers - You Did the Work… But Did They Feel the Progress? 15:21

1 Retention Killers - The Daily Visit Drop-Off: Where Retention Quietly Dies 14:36

1 Retention Killers - The 3 things chiropractors do on the second visit that destroy their retention (And How to Fix Them) 16:44

1 Retention Killers - The 4 Biggest First Visit Mistakes (And How to Fix Them) 24:49

1 Liked or Trusted? Why One Grows Your Practice (And One Doesn’t) with Dr Dorte Bladt 42:24

1 Keeping Clients on Track: Retention Tactics That Work During the Holidays 14:41

1 Building Bridges: Advancing Chiropractic Education and Science Literacy with Dr Alice Cade 44:00

1 Design a Year You Don’t Need a Holiday From 17:48

1 Bridging the Gap: How Chiropractors Can Thrive After Graduation with Dr Nathan Bridger 54:04

1 Redefining Patient Care: Communication, Confidence, and Holistic Health with Dr. Krystalyn Lowery 54:29

1 Gratitude in Action: Dr. Kimberlie Furness on Building, Leading, and Giving Back to Chiropractic 46:33


1 Creating predicatable growth in your practice with Dr Brad Glowaki 56:56

1 A new framework to uncover (and change) people's health beliefs. 18:21

1 Unlock the Brain’s Potential with Chiropractic with Dr Heidi Haavik 49:17


1 Questions to deepen your connection and understanding of people's values. 11:50

1 How to drastically reduce the number of people who drop out after their first phase of care. 21:13

1 What are the best ways to track people's progress? (the audio has been corrected) 23:22

1 How you should start and finish your daily visits to increase the value of your care. 18:47

1 Science, Social Media, and Credibility: Getting It Right 17:23

1 When a GP Says "No" to Chiropractic Care... 15:40

1 Too Much? Or Not Enough? Rethinking How We Recommend Care 16:41

1 Workshops That Work: Rethinking How You Connect with Clients 20:17

1 Why More New Clients Might Be the Wrong Goal 17:54

1 The Great Health Divide: AI, Vitalism & the Future of Chiropractic with Dr Nimrod Mueller 51:59

1 March Moves: How to Build Unstoppable Practice Momentum with Dr Brad Glowaki 44:29

1 Getting People to Do What’s Good for Them (Without Nagging) 14:41

1 Authenticity and achievement with Dr Erin Hawken 34:55

1 The Stress Epidemic (And Your Opportunity) with Dr Vismai Schonfelder 46:56

1 The Money Mistakes Chiropractors Keep Making (And How to Fix Them) with Allen Hart 42:30

1 How to Get Patients to Stick to Care Plans (Without Sounding Pushy) 15:08

1 Why your patients don’t get it (and how simple tests can fix that) 20:39

1 How to Play the Long Game and Win Fast – with Drs Justin Chau and Hala El Khoury 1:01:03

1 Authentic Communication with Dr Alain Desaulniers 1:00:47
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