Retention Killers - The 4 Biggest First Visit Mistakes (And How to Fix Them)

Under the Influence with Martin Harvey

You’re doing 90% right. So why are people still dropping out?

In this kickoff episode of The Retention Killer Series, Martin breaks down the 4 biggest mistakes chiropractors make on a new patient’s first visit—and how small tweaks can lead to big wins in retention.

You’ll learn:

• How to connect before you go clinical

• The one question that makes patients see the true size of their problem

• Why testing only for pain is a dead-end

• How to frame your exam so it actually means something

If you want better follow-through, better results, and more people staying under care—start here.

To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - [email protected]