You're in Charge with Glenn Pasch is the leadership podcast that gives managers and business owners real-world strategies to lead with confidence, clarity, and impact. Whether you're a new manager learning to build trust or an experienced leader navigating team dysfunction and burnout, each episode delivers practical advice, personal stories, and actionable takeaways. Host Glenn Pasch—CEO, leadership coach, and business trainer—shares decades of hands-on experience working with executives, s ...
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Who Are the 5 People I would Trust to Raise My Kids And What That Reveals About Leadership
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13:37In this episode, Glenn explores a deeply personal question: Who are the five people I would trust to raise my kids if I couldn't? It’s not just a parenting reflection—it’s a powerful leadership exercise. The traits that make someone trustworthy, consistent, and values-driven in your personal life are often the same traits you need when building you…
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“Maximizing Tech, Minimizing Risk: The New Leadership Frontier” with John Acosta
58:07
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58:07From AI-powered lead tools to connected vehicle data and digital retailing platforms, technology is transforming the automotive industry—fast. But with every new advancement comes potential pitfalls: data security risks, integration breakdowns, and wasted investments in tools that don’t deliver. In this episode, we speak with John Acosta, CEO of VT…
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The Online Sales Fix: How to Spark More Conversations and Close More Deals with Glenn Pasch
1:06:37
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1:06:37Online sales are second nature to today’s consumers. They expect speed, transparency, and simplicity—before they ever step foot in your dealership or business. In this episode of You’re in Charge, I join Shasta Haddock on the I'm a Car Chick podcast to talk about the real reasons why so many businesses are missing opportunities online—and what to d…
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Executive Presence & Charisma: How to Show Up, Lead, and Influence with Richard Reid
42:36
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42:36Executive Presence: What is it and can it be learned? In this episode of You're in Charge, we sit down with renowned author and executive coach Richard Reid to explore the often overlooked, yet game-changing force of executive presence. Richard shares insights from his work on how charisma, confidence, and communication can elevate leadership impac…
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The Future of Leadership: Are Great Leaders Born or Made? Insights with Bart Nollenberger
53:03
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53:03What makes a great leader today — and how has leadership evolved? In this powerful conversation, I sit down with Bart Nollenberger, Executive Director at Maxwell Leadership, to unpack the timeless debate: Are leaders born or made? We dive into the real traits that define successful leaders today — from emotional intelligence and vision to communica…
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How to Sell More by Fixing Your Process: Leadership & BDC Strategies with Shawn Armorer
1:04:29
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1:04:29Are you really maximizing your sales opportunities—or just chasing more leads? In this episode of You're In Charge, Glenn Pasch sits down with Shawn Armorer, CEO of BDC Alchemy, to break down the hidden reasons sales teams underperform and how better leadership, processes, and coaching—not just more leads—can drive real growth. Shawn brings two dec…
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How Poor Customer Experience Damages Your Brand—and What Great Leaders Do About It
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12:34What happens when customer experience hurts your business’s brand negatively? More importantly, what are the steps the company takes to address this issue? Even worse, is leadership even aware of this issue at all? As we open season 7 with episode 200!!! , we discuss how to deliver on your promised customer experience and how to react if things go …
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Leading While Learning: The Challenges of Being a Young Manager with Shasta Haddock
56:03
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56:03Stepping into a leadership role as a young manager comes with its own set of unique challenges, from gaining respect and credibility to handling tough decisions and managing teams with more experience than you. In this episode, Shasta Haddock, COO of Epic BDC and the host of "I'm a Car Chick" podcast, she is sharing her journey as a young leader. O…
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Presenting Your 30-Day Plan as a New Manager: What Leadership Wants to Hear
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20:20The First 30 Days for a new manager or even and experience manager, who is taking on a new team can be exciting and overwhelming. Especially when your boss and the leadership team are asking for a presentation mapping out your plan. What should be in this presentation when you haven't even started yet? That is what Glenn will review today. This epi…
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Top Strategies to Build Your Brand with Social Media w/ Nathanael Greklek
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57:55Does organic social media really work to build your brand? in this insightful episode of the "You're In Charge" podcast with Glenn Pasch. This week, Glenn sits down with Nathanael Greklek, Corporate Brand Director at Mohawk Automotive Group, to explore actionable leadership strategies, customer engagement tips, and the power of creative content to …
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Stop Wasting Time: How to Lead Change Effectively and Fix Broken Strategies
22:37
22:37
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22:37Are you struggling to implement change effectively within your organization? In this episode of the "You're In Charge" podcast, Glenn Pasch dives into strategies to fix your leadership change approach and avoid common pitfalls that hinder progress. Whether you’re a new manager or an experienced leader, this episode offers actionable leadership stra…
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Improving Team Performance: 5 Proven Steps to Lead Change and Drive Results with Glenn Pasch
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21:42Are you ready to lead change successfully in 2025? In this episode of the Your InCharge Podcast, Glenn Pash breaks down 5 essential steps for implementing change effectively while fostering high-performing teams and achieving lasting results. Whether you're navigating new leadership challenges or refining your approach, this video provides actionab…
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Educating the Next Generation of Auto Dealers with Elgie Bright
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44:58Today, we’re diving into the world of education, but not from the typical employee training angle. Instead, we’re focusing on higher education: How are institutions preparing the next generation of young professionals for the workforce? What essential skills do they need to succeed, and what should business leaders understand about this evolving la…
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How to Increase Online Sales with Robin Wilson
1:09:21
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1:09:21In this episode, we dive deep into the world of outsourcing lead generation and sales processes with Robin Wilson, Owner of Epic BDC. We discuss if this is a smart way to scale your business, or does it come with too many hidden risks? We'll explore the pros, like access to expert talent and time savings, and weigh them against the cons, such as lo…
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"Stop Losing Customers: Mastering Retention in Your Sales Process" with Glenn Pasch
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20:37In this episode, Glenn Pasch delves into one of the biggest challenges sales professionals face today: customer defection. Whether you're in automotive sales or another competitive industry, understanding why potential buyers walk away and how to prevent it is key to maintaining a successful business. Glenn shares actionable strategies to refine yo…
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Training Today's Employee with John Traver
1:02:41
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1:02:41Has training today's employee so different than how training happened previously? If it has changed, then how? Or are the people themselves different and leaders are the ones who needs to change? It is so important today that employees receive the right training because business has become more competitive and every dollar matters. In this episode,…
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Understanding Buyer Behavior with Jonathan Dawson
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47:01What does selling through psychology mean? Can you really understand the buyer behavior by asking the right questions? What if you could create an environment where a simple conversation leads to more sales? Seems impossible? Not according to this week's guest, sales trainer Jonathan Dawson, creator of SELLCHOLOGY, a strategic process to help you u…
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Best Strategies to Develop New Managers with Michael L Wood
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46:45The best way for a company to be successful is to develop your team and find the next group of managers. Too often, individuals are promoted because they were good at a certain job, but that does not guarantee success as a leader. in this episode, we talk to Michael L Wood, General Manager of Checkered Flag Jaguar/ LandRover and Volkswagen dealersh…
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How to Improve Your Social Media Marketing with Sarah Ciociola
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54:05Improving your Social Media Marketing can always be a struggle or an ongoing learning experience. From understanding each platform, embracing their changing nature, what's trending and where is best to spend your ad dollars. Not an easy task. In this episode, Sarah Ciociola, head of paid media for PCG Digital. She shares her views on what is most i…
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Navigating the Electric Vehicle Controversy with Elena Ciccotelli
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49:20Electric Vehicles: everyone has an opinion. Including our guest, Elena Ciccotelli, an award-winning automotive executive, international speaker for the automotive industry and the host / producer of the "EVs for Everyone Podcast." We dive into this controversial topic to discuss the benefits for consumers and environment to the pressure manufacture…
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Mastering "RESULTS"- The Blueprint for Business Success Through Systematic Training with Glenn Pasch
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22:26
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22:26Using a Systematic approach to employee training is not optional if you want to succeed. In this episode, discover the blueprint for a new way to train as we unveil Glenn's groundbreaking RESULTS process. With years of experience training thousands of individuals and leaders, Glenn has honed a systematic approach that drives tangible results. Join …
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Empowering Women in Automotive with Veronica Dunford & Gary May
50:48
50:48
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50:48In this episode we will be highlighting the organization, Women in Automotive, which is going to be celebrating their 10th year in existence. We are joined by Veronica Dunford, Partner in WIA along with Gary May, owner of Interactive Marketing and Consulting Services who has joined the board of directors to discuss how they continue to provide serv…
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Stop Struggling with Time Management : Tips to Get it All Done
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25:02Struggling with time management is a universal experience. Ever find yourself putting in immense effort only to feel like you've barely made a dent in your to-do list? Or perhaps you constantly feel like you're being pulled in a dozen directions at once? It's a frustrating cycle, especially when you see others seemingly breezing through tasks effor…
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Building and Leading Multiple High Performing Teams with Sam D'Arc
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47:17
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47:17Building and leading a singular high performing team can be challenging. But what about being tasked with overseeing and leading 41 dealership teams across four states 2 ,700 employees that is a large organization. Today we speak with Sam D'Arc who is the COO of Zeigler Auto Group regarding carrying out initiatives from the leaders/owners who are a…
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How to Handle Difficult Conversations as a Manager with Glenn Pasch
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20:19
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20:19Whether you're a new leader or a seasoned manager, having difficult conversations—especially around discipline or behavior—is never easy. These moments can be uncomfortable, emotional, and even confrontational if not handled correctly. So how do you stay professional, calm, and effective when tensions rise? In this episode, Glenn Pasch shares pract…
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Navigating the Electric Vehicle Change in the Automotive Industry with John Ellis
38:41
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38:41In this episode John Ellis, automotive industry leader and I dive into the dynamic landscape of the automotive industry, exploring the profound transformations spurred by technological advancements and changing consumer preferences. Through the lens of electric vehicles (EVs), we dissect the strategies and challenges faced by industry players in ad…
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Setting Clear Goals and Expectations for Team Success—with Glenn Pasch
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28:02
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28:02Setting effective goals and expectations is one of the most critical responsibilities of any leader—yet it’s something many managers struggle to do well. In this episode of You're in Charge, Glenn Pasch dives into how to set clear, actionable goals and communicate expectations in a way that drives team performance and accountability. Because leader…
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The Most Effective Communication Skills For Managers with Glenn Pasch
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20:30In today’s fast-paced work environment, effective communication isn’t optional—it’s essential. Whether you're managing a small team or leading a large organization, your ability to communicate clearly, listen actively, and deliver feedback with impact directly influences your success as a leader. In this episode of You’re in Charge, Glenn Pasch exp…
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From Solo Performer to Manager: 5 Mindset Shifts for New Leaders
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18:45You’ve been promoted—congrats! But now the game changes. In this episode of You're in Charge, Glenn Pasch explores the critical mindset shift required when transitioning from a high-performing individual contributor to an effective team leader. You’ll no longer be judged solely on your own performance—but on how well your team performs under your g…
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New Manager’s First 30 Days: 5 Strategies for Immediate Impact with Glenn Pasch
21:04
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21:04You’ve just been promoted—congratulations! Now what? In this episode of You’re in Charge: Now What, Glenn Pasch shares the five key strategies every new manager must implement in their first 30 days to make a strong, positive impact. These tips are tactical, strategic, and actionable, designed to help you build credibility, earn trust, and set your…
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Stop Calling it a Marketing Funnel with Glenn Pasch
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23:38For many years, we've all embraced the concept of a marketing or sales funnel where customers travel on their journey toward conversion or taking a desired action. However, this analogy has its limitations, primarily because a funnel implies that everything or everyone smoothly passes through it. However, the reality doesn't always align with this …
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The 6 Power Words Great Leaders Use Daily For Effective Communication
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17:14How to reframe conversations with clarity and purpose The 6 power words that guide smart leadership decisions How to use these words to coach, redirect, and build trust Whether you’re a new manager or a seasoned executive, this episode will sharpen your communication and leadership impact. 🎧 If you found this valuable, please subscribe, share, and …
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Sales & Marketing: What We Can Learn From Europe with Paul de Vries
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35:13Sales and marketing go hand in hand for a company's success. Questions arise regarding what is best messaging, when to advertise, how should sales be involved and what each department's responsibility is. And now with even more focus on data and privacy, what can we learn from other countries? In this episode, Paul de Vries, who is a major automoti…
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Outsourcing Your Marketing- Pros and Cons with Mike Snyder
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47:06
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47:06Outsourcing your marketing or doing it internally is one of the biggest struggles for most business owners. One can make a case for either side. Cost vs expertise. Who will train the internal team? How do they keep up with trends? Is this their only focus or will they end up doing other tasks to fill their time? All great questions and Mike Snyder,…
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The Journey to Effective Leadership with Ed Roberts
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44:29Effective leadership can seem at odds with itself. Should we focus on impact. or training, or efficiency? That is the conversation with Ed Roberts, COO of the Bozard dealership group. Ed shares his journey from selling cars to now leading teams and setting sales records. He shares what he has learned in a manner that all listeners can apply. We als…
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How to Empower Your Marketing Team for Better Results with Fred Petito
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52:43
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52:43Do you empower your marketing team or have you created a team of task managers who wait on you? Are you frustrated they need you but in reality you have created a dependent team? Marketing Manager training has been an area of concern for many companies. They are not sure of what training the managers need, or how it will impact performance. Yet the…
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Misinformation on Social Media: From CIA to Author with Joe Goldberg
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59:38Misinformation on Social media is a hot topic today. And even in our news, we hear "Fake News" and we all wonder what we are watching. And as AI enters the conversation, how do we know what is true. In this episode, Joe Goldberg, author and Ex- CIA employee discusses his expertise in what misinformation is, what is has been used for and how we need…
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Pivoting and Pushing Through the Creative Barriers with Eric Bishop
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50:10
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50:10Pushing through. Whether is is creative, health or a new level of performance at work, it takes perseverance. We all have folders with half completed ideas and another filled with excuses why we never completed or pushed through those barriers. Eric joins us again to share how he went back to revive and finish one of those ideas which turned out to…
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Thriving through Adversity with Bruce Miller
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46:16Thriving through adversity is sometimes easier said than done. When confronted with something overwhelming, loss of job, sickness, birth of a child, death of a loved one how one reacts is key to long term success. Bruce Miller, Owner of Miller Motors shares his journey of confronting cancer, and how that has changed his perspective, his leadership …
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What Traits Make a Good Leader with Danny Zaslavsky
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47:34What traits make a good leader? Or a great leader? This is a question many leaders struggle with when looking to add to their team or find their replacement. Too often individuals are promoted because they achieved a goal. That does not mean they will be able to handle the skills necessary to lead. Danny Zaslavsky, Dealer principle of Country Hills…
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ASOTU: Behind the Scenes with the Founders to Discuss their Mission?
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58:07ASOTU: The Automotive State of the Union has been a new fixture in the automotive industry. Paul J Daly & Kyle Mountsier have put together a new communication platform for connecting the automotive community. The idea is to connect everyone from Dealer principle to lot attendants, from back office to front line sales, vendors to OEMS and connect th…
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"Why Your Employee Training Fails or is Not Working" with Glenn Pasch
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21:11In this episode, we focus on this idea of why your training is not working. You think that your ability as a coach or a leader is, improving, or in some cases, you think you're a really good leader and a great coach or a great trainer, but for some reason, it's not sticking. Many times the finger starts pointing downstream at your team, blaming the…
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Emotional Intelligence: What Does It Really Mean for Leaders with Nadine Zeinoun
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54:13Emotional intelligence is just a buzzword for many leaders. It is not something tangible they can put their finger on in order to help their team grow. My guest, Nadine Zeinoun disagrees. She unlocks why emotional intelligence is really the key to major success and thriving companies. Her main point is reframing the concept and instead focusing lea…
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What DO You Need to Know About GA4 and Are You Ready? with Brie Anderson
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47:56GA4 or Google Analytics has been one of the most discussed topics in marketing and data over the last few years, Unfortunately only 25% of businesses are set up and ready. This means that their website tracking will not longer be current and accessible. For many, this has been a struggle as Google seems to be building GA4 as we go along so marketer…
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How to Grow Your Business Correctly with Crista Grasso
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43:46Growing your business, or scaling your business is a goal for leaders. But without a specific roadmap or plan, they odds of success are limited. What should you focus on? How do you build a successful plan? In this episode, Crista Grasso, an expert on helping businesses optimize their current processes, shares how to achieve your growth plan. Creat…
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"Why Do You Want to be a Leader" with Jon S Rennie
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48:57Why do you want to be a leader? a simple question but maybe not so simple to answer. Leaders have responsibility for all that happens and it takes a lot of work. But if you are only looking for fame and fortune, are you really a leader? Jon S Rennie, veteran, submarine commander and business leader shares his experience as he has learned to master …
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Leading Your Team Through Doubt, Obstacles & Getting Back on Track
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13:52When you begin a new initiative or change to help your organization, everyone is onboard. Everyone is excited because from top to bottom, the focus is on what is new. Every day, meeting or discussion is focused on the progress so of course, it feels like it is working. But what happens when the focus shifts to something new or the new just becomes …
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Follow Your Dreams: How to Embrace the Courage to Do So with Author Matt Scott
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45:34Follow your dreams and you will be happy. We have heard this for years. IF you like what you do, or if you are passionate, then follow your dream. But is it that easy? What are the fears? How to overcome them? Is there a strategy? Author Matt Scott joins the show to share how his made the pivot, later in life after a conversation with a famous auth…
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Leadership in a Corporate Culture: What Changes with Brian Kramer
1:03:23
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1:03:23And so what is it like to move from a dealership where maybe you had a lot of control and a lot of say, and you could just make things happen to move into a publicly traded corporate environment, where maybe there's different accountability for Brian, there's different ways that he has to manage teams and lead teams. And I wanted to talk to him abo…
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Starting Your Own Business: What You Need to Know with Brooke Furniss
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50:34Starting your own business sounds exciting. It is the dream for many people and if you watch all of the social media posts, it seems easy. And soon your will be rich. Is it that easy? What are the good points, bad points and things you should be aware of? Well Brooke Furniss, who started her own business a few years ago shares why she left her secu…
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