Randy Kobat: The Blueprint For Faster Vehicle Reconditioning Fixed Ops Roundtable podcast

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Randy Kobat: The Blueprint for Faster Vehicle Reconditioning

about a year ago 16:40

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Content provided by Ted Ings. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ted Ings or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Randy Kobat is the visionary CEO and President of Repair OnDemand, who’s leading the charge in revolutionizing dealership operations. Randy is the man behind one of the industry’s most transformative tools—the BlueDriver device. With over one million units sold and 26 million scans performed, it’s safe to say Randy knows a thing or two about innovation and efficiency. But what sets him apart is his ability to connect the dots between diagnostics, reconditioning, and real-world dealership success.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

What if the biggest profit leaks in your dealership could be fixed with just a few simple shifts in process? What if cutting down reconditioning time could save you tens of millions in expenses? That’s exactly what we’re diving into on today’s episode with Randy Kobat.

Here’s the reality: the game has changed.

In this episode, Randy and I explore:

✅ How Repair OnDemand is helping dealers go from 12 days to just 5 for reconditioning.

✅ The hidden cost of inefficiency (spoiler: it’s in the billions).

✅ Why aligning KPIs across departments isn’t just a buzzword—it’s a necessity.

As Randy says, “Reconditioning is the lifeblood of inventory management, and we’re only scratching the surface of its potential.”

This is a masterclass in modernizing your processes, cutting down waste, and driving real results. If you’ve ever felt like your dealership’s departments are speaking different languages, this episode is your translator.

Let’s break down the silos, rethink reconditioning, and start turning inventory faster.

You won’t want to miss Randy’s insights on the future of fixed ops and how to stay ahead in a rapidly changing industry.

Listen to the episode featuring Randy Kobat for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Randy Kobat

Connect with Ted Ings and the Fixed Ops Roundtable:

… continue reading

228 episodes

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

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Randy Kobat: The Blueprint for Faster Vehicle Reconditioning

Fixed Ops Roundtable

published about a year ago

Share

MP3•Episode home

Content provided by Ted Ings. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ted Ings or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Randy Kobat is the visionary CEO and President of Repair OnDemand, who’s leading the charge in revolutionizing dealership operations. Randy is the man behind one of the industry’s most transformative tools—the BlueDriver device. With over one million units sold and 26 million scans performed, it’s safe to say Randy knows a thing or two about innovation and efficiency. But what sets him apart is his ability to connect the dots between diagnostics, reconditioning, and real-world dealership success.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

What if the biggest profit leaks in your dealership could be fixed with just a few simple shifts in process? What if cutting down reconditioning time could save you tens of millions in expenses? That’s exactly what we’re diving into on today’s episode with Randy Kobat.

Here’s the reality: the game has changed.

In this episode, Randy and I explore:

✅ How Repair OnDemand is helping dealers go from 12 days to just 5 for reconditioning.

✅ The hidden cost of inefficiency (spoiler: it’s in the billions).

✅ Why aligning KPIs across departments isn’t just a buzzword—it’s a necessity.

As Randy says, “Reconditioning is the lifeblood of inventory management, and we’re only scratching the surface of its potential.”

This is a masterclass in modernizing your processes, cutting down waste, and driving real results. If you’ve ever felt like your dealership’s departments are speaking different languages, this episode is your translator.

Let’s break down the silos, rethink reconditioning, and start turning inventory faster.

You won’t want to miss Randy’s insights on the future of fixed ops and how to stay ahead in a rapidly changing industry.

Listen to the episode featuring Randy Kobat for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Randy Kobat

Connect with Ted Ings and the Fixed Ops Roundtable:

… continue reading

228 episodes

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

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1
How to Legally Maximize Warranty Reimbursement in 2025 with Leonard A. Bellavia 22:07

2 days ago22:07

22:07

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com . With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why Fixed Ops is the dealership’s financial backbone during turbulent times How to turn rising part costs into revenue opportunities The truth about EV warranty work The "silent killer" of self-managed warranty submissions And why your service manager shouldn't double as your legal strategist Len also breaks down how manufacturers are playing games with “no cost parts,” and what dealers can do—legally and practically—to push back and protect their margins. This isn’t doom and gloom; it’s a roadmap to real profitability , even in a down market. Heads up to Dealer Principals: Keep your Fixed Ops Director, CPA, and your lawyer close. Len’s insights in this episode might just be the difference between riding out the storm and thriving through it. Listen to the episode featuring Leonard A. Bellavia for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Leonard A. Bellavia Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Why Technician Videos Are the Secret to Doubling Service Revenue with Liza Borches 23:47

9 days ago23:47

23:47

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos. In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments and boosting revenue like never before. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Liza shares eye-opening data that reveals just how much more customers are spending after watching a technician video — and the numbers will surprise you. But it’s not just about the money. It’s about building trust, bridging communication gaps, and empowering technicians to connect with customers in ways that drive loyalty. What You’ll Learn: The surprising impact of technician videos on service revenue (with real numbers to back it up) How to get technicians on board with video communication — even the skeptics The one mindset shift that could turn your service department into a profit powerhouse Practical tips for creating high-impact videos that boost transparency and customer trust Whether you’re a service manager, technician, or dealership owner, this episode is packed with actionable insights that can elevate your fixed ops game. Listen to the episode featuring Liza Borches for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Liza Borches Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester 16:06

16 days ago16:06

16:06

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: But this conversation goes way beyond numbers. We explore what it actually takes to build something that lasts in an industry that’s shifting under our feet—how accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth. You’ll hear why Nolan believes: Traditional dealership footprints will shrink dramatically. Fixed ops needs to evolve to meet a new generation of expectations. “Saying no” is a mindset that will kill your growth. And why the real opportunity? Is no longer inside your building. He also gives us a glimpse into how AI is being quietly integrated into their operation—not as a buzzword, but as a force-multiplier. This isn’t futurism. It’s execution. If you’re in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insight—it’s a roadmap. Nolan didn’t follow a trend. He built the trend. And once you hear how he did it, you’ll start asking new questions about what’s possible for your own operation. This isn’t an episode about “what’s coming.” It’s about what’s already here—quietly outperforming everyone else. Listen to the episode featuring Nolan Armpriester for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Nolan Armpriester Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with 18:31

23 days ago18:31

18:31

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive deep into the heart of what really drives customer loyalty (hint: it’s not just the car!). Moazzam shares powerful lessons from his 25+ year journey working with brands like Honda, Toyota, and DFSK — and why he believes your service advisors are the true heartbeat of your dealership. You'll discover: Why after-sales is the battlefield for customer loyalty (and why most dealerships miss it) Practical frameworks from his book Beyond Exceptional to elevate your customer experience immediately How the car business is evolving globally — especially in emerging markets like Pakistan Why today’s customer demands more than just a transaction — they expect a heart-touching experience How electrification, digitalization, and customer-centricity are reshaping the future of automotive retail Plus, Moazzam reveals how social media is transforming customer expectations worldwide — and how dealerships must rethink their strategies to stay ahead. Listen to the episode featuring Moazzam Abu Bakar for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Moazzam Abu Bakar Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat 16:38

4 weeks ago16:38

16:38

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy brings the clarity. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why idle time is killing your time-to-frontline—and what to do about it How BlueDriver Max is giving dealers a major advantage (and why even your customers are scanning cars now) What centralized reconditioning can teach us about inventory flow, efficiency, and vendor relationships How to turn safety compliance (like ADAS calibration) into real profitability And why over 50% of dealerships still relying on spreadsheets are leaving serious money on the table Randy doesn’t just talk tech—he shows how smart systems, tight communication, and better visibility across departments can create a full-circle recon process that’s faster, more profitable, and aligned with the customer’s expectations. Bottom line: If you’re still treating recon like a one-man job, it’s time to rethink the playbook. This conversation will show you why. Tune in now to discover how to build a dealership that works in harmony—from trade-in to turn-around. Listen to the episode featuring Randy Kobat for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Randy Kobat Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters 15:43

5 weeks ago15:43

15:43

In this episode, I’m joined by none other than Aaron Watters , CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025 . 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line might be the easiest fix you’re overlooking The underestimated power of year-round promo calendars How installation instructions turn confused customers into loyal ones Why you shouldn’t take your phone number off the site—but you should add live chat And the power of follow-up emails that drive loyalty and reviews From setting realistic revenue expectations to game-changing live chat tools—and yes, even a shameless plug at #1 that just might be the smartest move you make this year—Aaron drops tactical, proven tips you can implement right now whether you're just starting out or ready to scale. If you’ve ever wondered how to transform your parts department from “meh” to money-making machine, this is your roadmap. And in true Fixed Ops Roundtable fashion, we kept it fast, fun, and full of value. Listen to the episode featuring Aaron Watters for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Aaron Watters Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell 22:58

6 weeks ago22:58

22:58

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye , and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in automatic vehicle inspection systems by scanning the underbody, tires, and entire exterior of any vehicle within seconds. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: If you’ve ever wondered how to bring more transparency, efficiency, and trust into your dealership’s day-to-day operations — this one’s for you. UVEye isn’t just making inspections faster… it’s setting a new standard. Rob breaks down how their high-res, drive-through scans give service advisors a full diagnostic before the customer even opens their door. That means no more second guesses, no missed damage, and a smoother customer experience from start to finish. We also get into: How UVEye helps boost F&I sales through real-time visual proof Why even smaller, single-rooftop dealers are leveraging this tech to stand out What kind of data this system captures — and how dealers are using it to forecast service needs, manage policy issues, and stock parts smarter And how integrations with Reynolds & Reynolds and OEM platforms are turning this into a full-on dealership ecosystem upgrade Whether you're a GM, fixed ops director, service advisor, or just someone who wants to future-proof your store — this episode gives you the behind-the-scenes look at how UVEye is helping dealers scale smarter and operate cleaner. Listen to the episode featuring Rob Hubbell for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Rob Hubbell Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi 16:36

7 weeks ago16:36

16:36

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How thousands of dealers are using Lyft to modernize courtesy rides and vehicle pick-up/drop-off The direct impact on CSI scores (think +25 points in some cases!) Why customers and advisors love Lyft—and how it’s saving both time and money How OEMs are stepping in to cover the cost of rides The difference between Lyft Concierge vs. Vouchers Real-world examples of how Lyft is helping dealers increase service throughput and bottom-line revenue You’ll hear how one dealer added $2,000 in DAILY revenue by switching to Lyft. This conversation is full of actionable insights and eye-opening takeaways for anyone looking to level up their fixed ops game. If you’ve been wondering how to meet rising customer expectations without rising overhead—this episode is for you. Learn More or Get Started with Lyft Business for Dealerships: 👉 https://go.lyftbusiness.com/auto Listen to the episode featuring Jared Levi for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Jared Levi Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents 23:39

8 weeks ago23:39

23:39

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. We’re diving deep into how Numa’s AI agents are transforming dealership communication — from status updates to declined service follow-ups. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Here’s a sneak peek at what you’ll get when you hit play: How AI agents are freeing up your staff while improving CSI The difference between basic AI and true generative AI (and why it matters) Why texting customers might just be your service department's secret weapon How some dealers are seeing record months in the service lane thanks to automation that doesn't miss a beat . And, of course, real talk about retention, status updates, and how to stop letting customers slip through the cracks Bottom line? If your dealership is tired of missed calls, voicemail black holes, and falling CSI scores… this episode is for you. Listen to the episode featuring Derek Simonds for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Derek Simonds Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships 19:20

9 weeks ago19:20

19:20

In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres , and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like Caliber Collision, Gerber Collision, and Crash Champions have been taking over the industry—leaving dealerships questioning whether they should even stay in the collision game. But what if there was a way to turn your collision center into a customer retention and revenue-generating machine? That’s exactly what we’re talking about today. What You'll Learn in This Episode: How Collision Vehicle Exchange helps dealers turn total loss vehicles into new car sales. Why consolidators are gaining market share—and what dealerships can do to fight back. The massive hidden revenue in collision repair that many dealers overlook. How fixed ops, BDC, and sales can work together to keep customers inside your ecosystem instead of losing them to competitors. The data behind why 50% of repaired vehicles are traded within 12 months —and how dealers can capitalize on that. If you’re in fixed ops, sales, or dealership leadership, this episode will change the way you look at your collision center. You don’t have to lose customers to the consolidators— you just need the right strategy to keep them. Listen to the episode featuring David Roemer for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Roemer Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
John Traver: How to Build an Engaged, High-Performing Team in 2025 26:00

10 weeks ago26:00

26:00

John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, he’s a true pioneer in the retail automotive industry. In this episode we talk about something every dealership struggles with: How do you build and sustain a high-performance team in 2025? 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John brings the energy, the wisdom, and yes—a few legendary stories. But more importantly, he shares a proven roadmap for business development success that starts with understanding and measuring your team's engagement—the true longitude of your organization. What we cover in this episode: The Gallup 12 questions that reveal whether your team is thriving or just treading water The four stages of an employee's journey—and how to move them from "What do I get?" to "How do we all grow?" Why some businesses grow 5X faster than others—and how engagement is the secret weapon The connection between great leadership, culture, and profitability How to avoid the "Cloud Disley Chevelle mistake" that sank an entire fleet—and what it means for your dealership John has built the playbook on business development and retention, and he’s not holding anything back. If you’re serious about winning in 2025, growing your fixed ops, and keeping your team locked in, this episode is non-negotiable listening. Listen to the episode featuring John Traver for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Traver Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
The Fixed Ops Power Play: How BG Products is Helping Dealers Win Big with Tim Allbritten 22:45

11 weeks ago22:45

22:45

In this episode, I'm joined by Tim Allbritten , Director of OEM Business Development at BG Products, Inc. , to unpack the game-changing impact BG is having on dealership service departments across the country. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if you could boost service drive efficiency, increase revenue, and keep customers coming back—all while delivering OEM-backed solutions that actually work? Tim pulls back the curtain on how BG has become the go-to partner for OEMs like GM and Ford, how their 53+ years of innovation have earned the trust of dealerships nationwide, and why service retention is more critical than ever. Here’s what we cover: How BG’s partnerships with GM and Ford are reshaping dealership service programs The power of in-field reps—why BG is always “an hour away” from any dealership How higher mileage vehicles are changing the service landscape The OEM-approved approach to tackling carbon buildup, turbo issues, and fuel economy loss Why BG bought a trucking company (yes, really!) to solve dealership supply chain challenges What’s ahead in 2025 and how dealers can capitalize on new service revenue opportunities This conversation is packed with real insights that can help your dealership maximize profitability, improve service processes, and drive long-term customer loyalty. Listen to the episode featuring Tim Allbritten for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tim Allbritten Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Ryan Maher: How Top Dealers Are Using Recalls to Drive More Revenue in 2025 23:25

12 weeks ago23:25

23:25

In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar. Ryan isn’t just a leader—he’s a disruptor turning what most view as a headache—a recall notice—into a secret weapon for dealer profitability and customer retention. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ryan and I dive into the evolution of fixed operations as we discuss how recalls are not just safety alerts, but powerful retention tools that drive profit and transform the customer experience. From record-breaking mobile repair orders to innovative digital strategies that simplify processes for dealers, our conversation is packed with actionable insights and surprising revelations. The reality? 70 million vehicles on U.S. roads have open safety recalls, yet so many dealerships struggle to convert that into service lane profit. Ryan and his team at BizzyCar have cracked the code, creating a seamless, AI-driven process that removes friction, enhances the customer experience, and skyrockets retention rates by up to 40%. What we cover in this episode: Why recalls are the ultimate “hook” for customer retention The massive shift toward mobile service (and why it’s working for dealers) How Tesla’s recall numbers reveal a critical trend for fixed ops The real impact of EV growth on fixed ops profitability Why dealers who ignore this shift are leaving money on the table Plus, we talk about how one dealer is doing 22,000+ mobile repair orders a year—without adding service bays! This conversation is packed with actionable insights, real-world data, and strategies that can make an immediate impact on your dealership’s bottom line. Listen to the episode featuring Ryan Maher for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Ryan Maher Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Run Toward the Fire: David O’Brien on Culture, Coaching, and Dealership Success 15:24

13 weeks ago15:24

15:24

In this episode, I sit down with my friend and industry powerhouse, Dave O’Brien, CEO of Woven Solutions. We get real about what it takes to fix results where they matter most: your people, your culture, and your leadership. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if the secret to dealership success isn’t in the numbers, but in the people? In this episode, Dave brings his signature energy and passion as he shares: The Story Behind Woven Solutions: A deeply personal journey inspired by the strength of relationships and built to help dealerships weave together better teams and cultures. Breaking Through Hesitation: Why hesitation kills progress and how to create a culture where action beats overthinking every time. Creating Onboarding That Actually Works: Dave’s proven strategies for onboarding that doesn’t end after two weeks—it becomes a part of your dealership’s DNA. The Power of a Coaching Culture: How consistent coaching creates not just employees, but future leaders. This conversation hits deep because it’s not just about business—it’s about people. Dave’s stories from the frontline, his heart for mentoring, and his raw insights from years in the industry make this a can’t-miss episode for anyone serious about leadership and growth. Listen to the episode featuring David O'Brien for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Guest Name Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

1
Matt Gray: Is Your Dealership’s Customer Experience Ready for 2025? 21:26

14 weeks ago21:26

21:26

In this episode , I sit down with Matt Gray, OEM Program Director at Better Car People, to unpack the game-changing strategies that are shaping fixed operations in 2025. From the rise of AI-powered voice assistants to the importance of emotional intelligence in service interactions, Matt shares actionable insights that will help your dealership build lifelong customer loyalty. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The automotive landscape is changing fast, and if dealerships want to stay ahead, they need to blend cutting-edge technology with an unbeatable customer experience. But here’s the real question: Are you really meeting your customers where they are? Here’s what we cover: How AI and automation are streamlining service scheduling and customer interactions The missing piece in most service departments: Are you training your team to connect with customers on an emotional level? Why transparency is everything—and how the right digital tools can improve trust and CSI scores The overlooked power of mystery shopping your own service experience (When was the last time you called your own dealership?) The #1 mistake service advisors make when communicating with customers—and how to fix it today Matt doesn’t just talk theory—he shares real-world examples from dealerships that are winning big by leveraging the right mix of tech, training, and customer-first strategies. So if you want to future-proof your dealership’s fixed ops strategy, deliver a seamless customer experience, and drive more service revenue in 2025, this is the episode you can’t afford to miss! Listen to the episode featuring Matt Gray for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Matt Gray Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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