Best Dealership Fixed Ops Podcasts (2025)

1
How to Future-Proof Your Dealership (and Yourself) with John Traver 21:25

20d ago21:25

21:25

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we di…

1
Powersports Roundtable – Communication, Culture & Service Ops with Kurt von Ahnen 33:24

19h ago33:24

33:24

This episode features longtime fixed operations trainer and powersports leadership coach Kurt von Ahnen — and it’s packed with timeless insight. From teaching himself the ropes as a Jeep service writer to building training programs for Ducati and Suzuki, Kurt shares exactly what powersports dealers need to focus on today to build stronger teams, be…

1
Ep. 666 - What Most Dealerships Gets Wrong About CRM, with Sam Maimone 26:28

3d ago26:28

26:28

In this episode, my guest is Sam Maimone from Activix, and we’re diving into a part of the car business that most people think they’ve figured out—but really haven’t: CRM. We talk about why most CRM setups are missing the mark and why buying more leads won’t solve the real problem. Sam shares what he’s seeing inside hundreds of dealerships and the …

1
What AI Can Teach You About Service Defection 25:11

5d ago25:11

25:11

What if your biggest threat to retention isn’t the competition, but your own calendar? Most dealerships don’t lose customers all at once. They just stop showing up. But with AI and a few simple process shifts, you can catch defection before it happens and make retention feel automatic. In this episode, sponsored by DriveSure, we welcome Dave Foy, a…

1
Powersports Dealers - Skyrocket Leads With This Digital Marketing Secret TrueTrack 41:21

6d ago41:21

41:21

This TrueTrack webinar discusses digital marketing strategies for powersports dealerships, featuring expert Jacob Berry, and covers topics like website optimization, Google Business Profile, content marketing, lead generation, and the importance of timely follow-up.We post weekly updates, so make sure to subscribe and follow us! If you have any sug…

1
Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield 20:53

6d ago20:53

20:53

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shar…

1
Ep. 665 - Why Fixed Ops Isn’t Back-End—It’s the Backbone, with Nicole Dolphin 21:57

10d ago21:57

21:57

In this episode, my guest is Nicole Dolphin, Retail Development Manager at Groupe Touchette, and we’re digging into the part of the dealership that doesn’t always get its fair share of attention—Fixed Ops. Nicole shares how the service department isn’t just about oil changes and tires. It’s a relationship hub. It’s where trust is built (or lost). I…

1
Google, SEO & Free Ways Dealers Can Perform Better Online 28:21

11d ago28:21

28:21

In this throwback conversation, we sit down with Michael Masouras, ex-Google engineer and founder of MotoHunt, to unpack how dealership websites are ranked, how search works, and what local powersports dealers can do to improve their online visibility for free. 💡 What you’ll learn: Why most dealership websites rank lower than they should How Google…

1
How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk 15:35

13d ago15:35

15:35

In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide. We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department. 👉 Register for the upcoming Fixed Ops Roundtabl…

1
Ep. 664 - How to Create a High-Performance Dealership Culture, with Jill Schulman 34:51

17d ago34:51

34:51

In this episode, my guest is Jill Schulman, USMC veteran, leadership coach, and author of The Bravery Effect. We dig into the surprising role that bravery plays in building high-performing cultures—not just in the military, but in dealerships, teams, and even our personal lives. Jill shares the science behind why playing it safe actually leads to b…

1
Dealers, Stop Losing Customers! Simple Fixes You Can Use NOW! 26:14

18d ago26:14

26:14

Retain Your P&A Customers with Richard Kimes https://www.linkedin.com/in/richard-kimes-017rbk/ 📍 Season 2, Episode 56 📆 Originally aired: February 7, 2020 In this episode, we sit down with powersports retail expert Richard Kimes to talk about how dealerships can actually retain their parts and gear customers. From training staff to improving the sh…

1
From Transactional to Relational: The Service Advisor Shift 29:40

19d ago29:40

29:40

What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your service advisors say "good morning"? Most customers don’t come back because they weren’t helped… they were handled. The fix? Train your advisors to build relationships, not just close tickets. In this …

1
Ep. 663 - The Laws That Top Performers in Retail Auto Obey, with Alan Dickie 23:36

24d ago23:36

23:36

In this episode, my guest is Alan Dickie, President - www.AlanDickie.com and a returning DPB alum. Alan’s one of those guys who doesn’t just talk about success—he breaks it down to the bone. In this conversation, we explore what he calls the “laws” that make success predictable in life and business. We talk about why most salespeople stay stuck sel…

1
Unlock Used Motorcycle Profit Dealer Secrets Revealed! 31:27

27d ago31:27

31:27

On this episode of Power Player, Jacob Berry of MotoHunt discusses the importance of effective inventory management for powersports dealers. For instance, used bike sales are a major profit center for dealers, and there are several key strategies for sourcing used bikes, including wholesale, auctions, the dealer’s own service department, private pa…

1
How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter 17:39

27d ago17:39

17:39

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall…

1
Ep. 662 - AI, Accountability, and the $30 Leak in Your Marketing, with Matt VanDyke 23:35

1M ago23:35

23:35

In this episode of The Dealer Playbook, I sit down with Matt VanDyke, President of Shift Digital, to unpack some of the most pressing—and overlooked—topics in automotive marketing right now. From mobile-first lead strategies to AI-powered insights, Matt brings a rare, high-altitude perspective that cuts through the fluff and actually makes sense of…

1
Service on the Move: Why Dealerships Are Going Mobile in 2025 21:41

1M ago21:41

21:41

Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently? In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealers…

1
Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon 15:09

1M ago15:09

15:09

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service…

1
10 Changes Dealerships Should Make – with Jared Burt 31:07

1M ago31:07

31:07

This episode was recorded during a time of uncertainty — but the ideas shared here are still solid today. In this throwback conversation, Jacob Berry talks with Jared Burt (founder of TUFR Tech and former dealer/OEM leader) about 10 strategic changes dealerships should adopt — not just in a crisis, but to future-proof operations. 🔑 What You’ll Lear…

1
Ep. 661 - What Agentic AI Means for the Future of Automotive Retail, with Barry Hillier 31:21

1M ago31:21

31:21

In this episode, my guest is Barry Hillier, co-founder of Auto Agentic A.I. and someone I’ve known and respected for years. Barry’s got a deep background in SaaS and marketing, and he’s one of those rare people who can make complex tech make sense—and more importantly, make it useful. We talk about what AI actually means for dealerships, business o…

1
How to Legally Maximize Warranty Reimbursement in 2025 with Leonard A. Bellavia 22:07

1M ago22:07

22:07

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com. With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-ea…

1
Ep. 660 - How To Turn Friction Points Into Profit Centers, with Jacqui Barker 24:47

1M ago24:47

24:47

In this episode, my guest is Jacqui Barker, Global OEM Strategy Director at Keyloop, joining me from the floor of the Toronto International Auto Show. We get into the real stuff—the behind-the-scenes friction points in today’s car buying journey and what needs to change now if dealerships want to stay relevant in a world of evolving tech and rising…

1
What Makes a Great Dealership Work – with Bobby Whitney of Progressive Powersports 17:18

2M ago17:18

17:18

This throwback episode features a powerhouse conversation with Bobby Whitney, owner of Progressive Powersports — one of the most respected dealership groups in the industry. Recorded in 2019 but still 🔥 today, Bobby talks about building culture, training teams, handling seven brands at once, and the secret to customer loyalty that doesn’t require a…

1
From Clipboard to Kiosk: A Modern Fixed Ops Makeover 24:13

2M ago24:13

24:13

Most customers expect a modern, seamless experience everywhere they go, so why does the dealership service lane still rely on clipboards and key drops? It’s time to ask whether your service experience reflects the kind of innovation and convenience today’s customers take for granted. In this episode, sponsored by DriveSure, we talk with Richard Lup…

1
Why Technician Videos Are the Secret to Doubling Service Revenue with Liza Borches 23:47

2M ago23:47

23:47

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos. In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet power…

1
Ep. 659 - Expanding Your Dealership’s Revenue Stream, with Shahin Alizadeh 30:07

2M ago30:07

30:07

In this episode, my guest is Shahin Alizadeh, President and CEO of Downtown Auto Group – a powerhouse in the automotive and real estate industries. Shahin has redefined what a dealership can be, transforming a small, struggling lot to then developing a leading edge Auto Complex But this isn’t just another dealership success story. Shahin dives deep…

1
Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester 16:06

2M ago16:06

16:06

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—with…

1
Ep. 658 - Lessons in Influence from One of Canada's Most Respected Leaders, with Agnes Di Leonardi 22:21

2M ago22:21

22:21

My guest in this episode is Agnes Di Leonardi — an automotive executive, a lawyer, and one of the few recipients of the prestigious Order of Canada for her contributions to the industry. With over 30 years of experience across companies like Ford, Mazda, and Sym Tech Dealer Services, Agnes brings a wealth of knowledge about leadership, inclusion, a…

1
Unlocking Retention: The Power of the First Service Appointment 24:19

2M ago24:19

24:19

The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many dealerships overlook. But it could significantly boost customer retention through strategic processes and engaging customer experiences. In this episode, sponsored by DriveSure, Patti Tremonti, CEO of MTN Aut…

1
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with 18:31

2M ago18:31

18:31

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industr…

1
Ep. 657 - Human First, AI Fast: The New Sales Formula, with Kyle Mountsier 21:23

2M ago21:23

21:23

In this episode I’m hanging out in person with my good friend Kyle Mountsier—COO at ASOTU (Automotive State of the Union), we talk about everything from AI implementation in dealerships to the real reason human connection is the most valuable currency in retail auto. We’re recording this one in person from New York City, floor-sitting style (yep, y…

1
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat 16:38

2M ago16:38

16:38

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feel…

1
Ep. 656 - Avoid This Mistake, Unlock Customer Loyalty, with Christine Mitchell 22:00

2M ago22:00

22:00

In this episode, my guest is Christine Mitchell—aka The Car Lady— founder of The Car Lady Canada, and we talk about what it really takes to build dealership loyalty, elevate women in automotive, and create a culture that actually sticks. Christine’s been in the car business since she was 16—and what started as a gig in the lube lane turned into a n…

1
Fix Your Dealership Now - Leadership Secrets They Don't Teach! With Kurt Von Ahnen 20:42

2M ago20:42

20:42

Leadership in the Dealership — with Kurt Von Ahnen 📍 Dealership fiXit Podcast — Episode Throwback Leadership isn’t a memo. It’s not just management. It’s showing up, walking the floor, communicating clearly — especially in times of chaos. In this re-released highlight episode, Kurt Von Ahnen shares practical wisdom on how powersports and motorcycle…

1
The Retention Formula: Insights from Tully Williams 24:20

2M ago24:20

24:20

Customer retention in the dealership service department is about more than just numbers—it's about treating every customer as if they're family and earning their repeat and referral business. In this episode, Tully Williams, Fixed Operations Director at the Niello Company, emphasizes the importance of measuring retention consistently and realistica…

1
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters 15:43

3M ago15:43

15:43

In this episode, I’m joined by none other than Aaron Watters, CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line m…

1
Ep. 655 - How to create a Culture that delivers the Brand Promise, with Edwin Frizzell 20:06

3M ago20:06

20:06

In this episode, my guest is Edwin Frizzell, Regional Vice President and General Manager at the legendary Fairmont Royal York, and we’re talking about what it really takes to create unforgettable guest experiences, build strong internal culture, and lead with purpose in fast-paced, high-expectation environments. Edwin shared a real-world example of…

1
How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell 22:58

3M ago22:58

22:58

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in au…

1
E123: How to Write Copy That Actually Sells Motorcycles — The Bill Glazer Formula 17:51

3M ago17:51

17:51

In this solo episode, Jacob Berry breaks down how motorcycle and powersports dealerships can actually write ad copy that converts — based on the legendary Bill Glazer’s direct response marketing framework. Whether you're trying to move a used Street Glide, push a service special, or fill your showroom for an event, this episode gives you the real-w…

1
Ep. 654 - What the Top 1% of Dealers Are Doing Differently on Social Media, With Miranda Pyette 27:50

3M ago27:50

27:50

In this episode, my guest is Miranda Pyette, founder of Purpose Automotive and one of the sharpest minds in the game when it comes to dealership social strategy. She’s been in the trenches. From hustling newspaper ads to helping dealers make the massive leap from print to digital. Now, she’s leading a powerhouse team of women helping dealerships ac…

1
Service Retention in 2025: What’s Changing & How to Adapt 29:24

3M ago29:24

29:24

The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business. In this episode, we sit down with Ujj Nath, CEO and Founder …

1
How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi 16:36

3M ago16:36

16:36

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. …

1
E122: The Ultimate Playbook for Turning Used Motorcycle Inventory into PURE PROFIT! 22:06

3M ago22:06

22:06

Are you tired of watching used bikes sit and collect dust? Want to transform your dealership's used inventory strategy from a money pit to a profit machine? Jacob Berry breaks down the EXACT steps top-performing power sports dealerships use to: ✅ Source killer used inventory ✅ Recondition bikes lightning-fast ✅ Market units that ACTUALLY sell ✅ Man…

1
Ep. 653 - The Hidden Influence of Retail Spaces on Customer Behavior, with Omar Gandhi 20:09

3M ago20:09

20:09

In this episode, my guest is Omar Gandhi, founder of Omar Gandhi Architects (OG) and the architectural genius behind Audi Haus. Omar’s firm, Omar Gandhi Architects, has built a reputation for creating spaces that do more than just exist—they make people feel something. And as it turns out, when people feel something, they’re more likely to engage, …

1
Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents 23:39

3M ago23:39

23:39

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone s…

1
E121: Winning Word Tracks for Every Step of the Sales Process 19:06

3M ago19:06

19:06

In this episode of the Dealership Fixit Podcast, Jacob Berry breaks down the art of sales scripts for motorcycle and powersports dealerships, focusing on how word tracks can shape stronger conversations, build trust, and close more deals. Jacob dives into the different types of scripts your sales team can use—from incoming phone calls and follow-up…

1
Ep. 652 - The #1 Mindset Shift That Will Transform Your Dealership’s Success, with Nick Askew 29:33

3M ago29:33

29:33

In this episode, my guest is Nick Askew, CEO of Space Auto— a guy who went from composing music to selling cars to building game-changing tech for dealerships. Yeah, you read that right. His journey proves that creativity, sales, and innovation are more connected than we think—and that fresh thinking might be exactly what the auto biz needs right n…

1
The Future of Dealership Branding & Digital Engagement with Savannah Simms 20:25

3M ago20:25

20:25

Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships. We’re joined by up-and-coming industry leader, Savannah Simms, Director of Marketin…

1
David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships 19:20

3M ago19:20

19:20

In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres, and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like…

1
Ep. 651 - From Bank Robber to Car Sales Master, with Luke Lunkenheimer 33:35

4M ago33:35

33:35

In this episode, my guest is Luke Lunkenheimer, the President of Paid to Persuade, and let’s just say… his road to success wasn’t exactly a straight line. Before becoming a persuasion expert and sitting at the table with guys like Tai Lopez and Brad Lea, Luke took a few, uh… detours but we’ll get to that. But here’s the crazy part—his past is exact…

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Dealership Fixed Ops Podcasts

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