Best English for Customer Service Podcast Podcasts (2025)

1
49: Hvorfor CRM er viktig i restaurant-bransjen | Even Bråten Ofstad, Head of Sales hos Mat og Drikke Gruppen 34:17

17d ago34:17

34:17

Nøkkelord restaurantbransjen, CRM-systemer, kundeopplevelse, teknologi i restaurantdrift, Mat og Drikke Gruppen, restaurantledelse, effektivitet, konkurranse, serveringsbransjen, SuperOffice CRM Sammendrag I denne episoden av SuperOffice Podden snakker programleder Hans Christian Grønsleth med Even Bråten-Ofstad fra Mat og Drikke Gruppen om hva det…

1
48: [NOR] Hvordan bygge en sterk CRM kultur | Rune Bjørnstad CEO Polyflor Nordic 37:14

23d ago37:14

37:14

Nøkkelord CRM, salgsstrategi, brukeradopsjon, forretningsvekst, kundeforhold, AI i CRM, Polyfloor, salgsprosesser, datadrevet beslutningstaking, byggebransjen Sammendrag I denne podkast-episoden intervjuer Hans Christian Grønsleth CEO Rune Bjørnstad fra Polyflor Nordic. Samtalen dreier seg om viktigheten av CRM-systemer i forretningsstrategi, salgs…

1
47: The future of sales: Data-driven insights | Anton Weihard from Goava 38:49

3M ago38:49

38:49

Shownotes In this episode of the SuperOffice podcast, host Hans Christian Grønsleth welcomes Anton Weihard, founder and CEO of Goava. They discuss the evolution of Goava, its integration with Super Office, and how it enhances sales processes through data-driven insights. Anton shares success stories from customers who have improved their win rates …

1
46: Building a customer-centric culture in business | Johan Kallblad CEO at Exsitec 48:49

5M ago48:49

48:49

Keywords business growth, company culture, customer-centricity, hiring strategies, technology solutions, Nordic business, leadership, training, customer satisfaction, software solutions, customer growth, software sales, customer satisfaction, Nordic culture, business strategy, acquisitions, NPS, customer loyalty, SaaS, employee engagement Summary I…

1
45: Casper Ruud on the SuperOffice podcast | with Hans Christian Grønsleth 37:16

5M ago37:16

37:16

Keywords Casper Ruud, tennis, mental toughness, pre-season training, competitive mindset, team support, young athletes, professional sports, goal setting, sports psychology Summary In this episode of the Super Office Podcast, host Hans Christian Grønsleth interviews world number 6 tennis player Casper Ruud. They discuss Ruud's reflections on his 20…

1
44: Getting it right for 2025 in top tennis and sales | Øyvind Sørvald 35:17

5M ago35:17

35:17

In this episode, Hans Christian Grønsleth and Øyvind Sørvald, the analyst in Casper Ruuds team, explore the parallels between tennis and business, focusing on themes of improvement, resilience, and the importance of teamwork. They discuss how athletes and sales professionals alike must continuously adapt and strive for marginal gains to succeed in …

1
🎙️🎧 Podcast 30 |Practice & Coaching with Mock Calls 33:28

11M ago33:28

33:28

🎙️🎧 Podcast 30 |Real Practice & Coaching: with Mock Calls with Expert Call Center Coach 👂Listen into our latest episode where our call center coach takes you through comprehensive soft skills training with real mock calls. • Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way! • This episode…

1
👂🎧 Podcast 29│Listening Comprehension for Call Centers • Amazon Delivery Issues 2:21

11M ago2:21

2:21

🔊 Ready for a challenge? Tune in and see if you can navigate the complexities of delivery-related calls. Boost your advanced listening skills for a call center environment! 🚀 In this episode, we immerse you in real-world scenarios, tackling common delivery issues. Perfect for anyone looking to elevate their call center customer service skills! 📲 In…

1
👂🎧 Podcast 28│Listening Comprehension for Call Centers • Delivery Issues 3:00

11M ago3:00

3:00

👂 Listen and see if you can handle the challenges that come with delivery-related calls. Get ready to enhance your advanced listening skills for a call center! 🚀 Dive into our latest episode where you'll test your advanced listening comprehension skills with real-world call center scenarios focused on delivery issues. Perfect for those looking to u…

1
🎙️🎧 Podcast 27│A Teacher's Story: ⛓️‍💥How I Broke Free From Job Security 32:32

11M ago32:32

32:32

• Do you earn or make money at a call center? Here's my real-life story how I broke free from Job security at a call center? Picture this: "I was in a crowded smelly bus using public transportation to get to my job as a call center trainer with a girlfriend expecting our first-born son. I was there in the first place because I couldn't repair my ca…

1
🎙️🎧 Podcast 26│Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns 34:06

11M ago34:06

34:06

English Level: B2 PART 1: Vocabulary for Tracking & Logistics Campaigns📦 Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns🚀 This video is perfect for call center beginners using English as a second language. Master the terms and phrases to excel in your job!🔍 Dive into essential vocabulary needed for h…

1
43: How Casper Ruud is fighting back into the top 10 and how this can inspire sales | Analyst Øivind Sørvald 24:29

1y ago24:29

24:29

In business as in sports, there are ups and downs. How do you approach this? As a sales rep or a leader, you will face the same problem. How do you fight the situation? Are there any tips to get from world class tennis? Join me in this conversation with Team Casper Ruud's top analyst.

1
🎙️🎧 Podcast 25│Listening Comprehension T-Mobile Phone Activation Issues 30:02

1y ago30:02

30:02

🎙️🎧 Podcast 25│Listening Comprehension Telephone Activation Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: T-Mobile Phone Activation Issues In this podcast, we will listen to a T-Mobile Phone Activation Issue and cover key terms to capture the customer's inform…

1
🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Center Questions 32:38

1y ago32:38

32:38

🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Centers Do you need to improve your vocabulary for a call center? Is English not your first language? Don't sweat it! We got you covered! Topic: Vocabulary for Call Center Job Interviews In this podcast, we will explore key vocabulary to respond to common interview questions. In addition, our experie…

1
🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues • What is Active Listening? 22:28

1y ago22:28

22:28

🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues Part 1 Do you need to improve your listening for a call center? Is English not your first language? Don't sweat it! We got you covered! Listening Comprehension Amazon Delivery Issues Part Topic: Amazon Delivery Issues Presentation In this podcast, we will explore Amazon Delivery Issues a…

1
🎙️🎧 Podcast 22 │Basic Internet Troubleshooting Terminology 35:47

1y ago35:47

35:47

🎙️🎧 Podcast 22│Basic Internet Troubleshooting Terminology Do you want to acquire vocabulary for assisting customers with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! Basic Internet Troubleshooting Terminology Do you want to learn basic troubleshooting fo…

1
42: Making revenue more predictable | CCD Camilla Heidenreich Bommen 54:10

1y ago54:10

54:10

Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. I…

1
41: What can we learn from AI in tennis to improve our business | Øivind Sørvald analyst in Team Casper Ruud 35:45

1+ y ago35:45

35:45

I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place i…

1
🎙️🎧 Podcast 21│Active Listening Practice: Insurance Claims 28:28

1+ y ago28:28

28:28

🎙️🎧 Podcast 21│Listening to Insurance Claims Do you want to acquire the skill of Active Listening? Do you want to acquire the vocabulary for insurance claims? Is English not your first language? Our call center training courses are the solution you are seeking! ACTIVE LISTENING Listening to Insurance Claims In this podcast, you will listen to custo…

1
🎙️🎧 Podcast 20│Empathy for Troulebhsooting the Internet 37:35

1+ y ago37:35

37:35

🎙️🎧 Podcast 20│Empathy for Troubleshooting the Internet Do you want to acquire the skill of empathizing with customers? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Our training courses are the solution you are looking for! PART 2 Introduction to the Basic Internet Troubleshooting Do you want to learn Emp…

1
🎙️🎧 Podcast 19 │Training Module • Basic Internet Troubleshooting • Part 1 31:16

1+ y ago31:16

31:16

🎙️🎧 Podcast 19│Training Module • Internet Troubleshooting Do you want to acquire the skill of assisting customer with their internet? Do you want to acquire the skill of Troubleshooting? Is English not your first language? Don't sweat it! We got you covered! PART 1 Introduction to the Basic Internet Troubleshooting Do you want to learn basic troubl…

1
🎙️🎧 Podcast 18│Call Center Refund Process for Amazon 20:00

1+ y ago20:00

20:00

🎙️🎧 Podcast 18│What is Resolution for Call Centers? Do you know what is call center resolution? Is English not your first language? Don't sweat it! We got you covered! Introduction to Call Center Resolution for Retail Accounts Topic: Amazon Refund In this podcast, we will explore the Amazon Refund process and cover vocabulary and soft skills for ca…

1
🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 33:07

1+ y ago33:07

33:07

🎙️🎧 Podcast 17│Troubleshooting Internet Quick Fix: Cancel Location (Tower Refresh) 🚀Are You Ready to Become a Call Center Pro Handling Internet Troubleshooting ?🚀 Follow us on social media: ⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w In today’s digital age, a stable internet connection is not just a luxury…

1
🎙️🎧 Podcast 16 │Internet Quick Fixes • Basic Internet Troubleshooting 47:45

1+ y ago47:45

47:45

🎙️🎧 Podcast 16│Internet Quick Fixes • Basic Internet Troubleshooting If you are an aspiring call center representative, it's very like that you'll work for a telecommunications company. These type of accounts are ubiquitous; for that reason, it's very important for your know basic troubleshooting vocabulary and steps to connect internet connectivit…

1
🎙️🎧 Podcast 15 │Training Module • Basic Internet Troubleshooting 31:13

1+ y ago31:13

31:13

🎙️🎧 Podcast 15│Training Module • Basic Internet Troubleshooting Can you troublehsoot for the internet? Is English not your first language? Don't sweat it! We got You covered! Introduction to Basic Troubleshooting for Internet Connectivity Training Module: Welcome to Excellence Academy's Basic Troubleshooting for Internet Connectivity training modul…

1
🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying 33:05

1+ y ago33:05

33:05

🎙️🎧 Podcast 14 │Lesson 2 • Call Center Roleplaying Are you an aspiring call center agent? Is English not your first language? Can you roleplay for a call center call? Introduction to the Call Center Roleplaying We give you a cohesive overview of the call center Roleplaying in this lesson in which our expert instructor Mr.E breaks down step-by-step …

1
🎙️🎧 Podcast 13 │Lesson 1 Part 2• Call Center Call Flow 31:18

1+ y ago31:18

31:18

🎙️🎧 Podcast 13 │Lesson 1 Part 2• Call Center Call Flow Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered! PART 2 Introduction to the Call Center Call Flow We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the …

1
🎙️🎧 Podcast 13 │Lesson 1 Part 1 • Call Center Call Flow 25:04

1+ y ago25:04

25:04

🎙️🎧 Podcast 13 │Lesson 1 Part 1 • Call Center Call Flow Are you an aspiring call center agent? Is English not your first language? Don't worry! We got you covered! PART 1 Introduction to the Call Center Call Flow We give you a quick overview of the call center call flow in this lesson in which our expert instructor Mr.E breaks down step-by-step the…

1
40: Why your CRM needs a health check | Øivind Urdal, Director of services in SuperOffice Norway 38:34

1+ y ago38:34

38:34

Welcome to episode 40 of The SuperOffice Podcast, where we delve into the heart of business technology and innovation. I'm your host, Hans Chr. Grønsleth, and today, we're exploring a crucial aspect of maintaining your business's health and agility.In this episode, we're focusing on what we affectionately term a 'Health Check' of your CRM system. I…

1
39: SuperOffice AI Labs and practical use of generative AI | Filip Norman from SuperOffice 37:35

1+ y ago37:35

37:35

In this episode of the SuperOffice podcast, we discuss generative AI and how this will transform the work you do in SuperOffice. We discuss our 1st generation AI and now our 2nd generation AI. There are four pillars of the Superoffice strategy. The first one is to move SuperOffice AI into the sidebar. You can now chat with Hugo Chat AI, and we talk…

1
38: The new follow-up dialog | Ester and Filip from SuperOffice RnD 42:02

1+ y ago42:02

42:02

In this episode, I talk with one of our product managers, Filip Norman and one of our product owners, Ester Kater Jonsson, from the RnD department in SuperOffice. They listen to customer feedback and suggestions from prospects and employees and look at trends in the market when they define new solutions and improvements that make our customers more…

1
37: Close more deals with video messaging | CEO and co-founder Øystein Hansen of Mailvideo 29:52

1+ y ago29:52

29:52

Video messaging is a tactic and tool to use to close more deals. In this episode, we discuss with CEO and co-founder Øystein Hansen of Mailvideo how to get your message across. Video messaging works in sales and for customer success or customer service teams to educate prospects, customers and users.You can find more info in the SuperOffice Appstor…

1
36: Creating a business case that matters to the C-suite | Charlotte Blicher, CMO at Digizuite 40:06

2y ago40:06

40:06

In this episode, we discuss how you can build a business case that matters to the C-suite. My guest Charlotte Blicher started in sales and has climbed the ladder in marketing. She is now CMO at Digizuite. We talk about real problems and knowing how to solve them. We discuss buying committees and how you can prepare and develop the business case tow…

1
35: How to make use of ChatGPT in B2B | Salvador Baille 48:58

2y ago48:58

48:58

AI or ChatGPT is the buzzword in business today. Salvador Baille is an expert in innovation and technology leadership. In his conversation with our host of the SuperOffice podcast, Hans Chr. Grønsleth, many topics are covered. What is ChatGPT, and how does it work? The AI race for companies. Many saas companies are now exploring how to offer AI in …

1
34: How to build a revenue pipeline on LinkedIn. Miniseries 3:3 with Steven Macdonald 31:18

2y ago31:18

31:18

This episode concludes the miniseries on How to build a revenue pipeline on Linkedin by Steven Macdonald and myself. We recommend you listen to parts one and two of the miniseries to get the whole story. The five-step process is designed for you and your team to get started on engaging potential customers with your content and activity on social me…

1
33: How to build a revenue pipeline on LinkedIn. Miniseries 2:3 with Steven Macdonald 28:44

2y ago28:44

28:44

In this episode, Steven Macdonal shares more practical tips on building a revenue pipeline in LinkedIn. Steven has a long experience doing that and shares practical tips as our discussion progresses. He has developed 5 step process that everyone can follow. Doing this right, you can spend one hour a week getting this done. Your host in the SuperOff…

1
32: How to build a revenue pipeline on LinkedIn. Miniseries 1:3 with Steven Macdonald 31:14

2y ago31:14

31:14

Welcome to the SuperOffice podcast! I'm your host, Hans Christian Grønsleth, and today we have a very special guest joining us. Steven Macdonald is an expert in digital marketing, and he's here to share his incredible knowledge and experience with us. Are you looking to establish yourself as an expert in your field on LinkedIn? Or perhaps you're in…

1
31: News in Request management, create and edit documents on your Mobile CRM and magic scripts | Erik Eide Product evangelist 30:30

2+ y ago30:30

30:30

Thanks for listening to the SuperOffice podcast. In this episode, our host Hans Chr. Grønsleth will talk to our Chief evangelist Erik Eide about three topics. An exciting new version of Request management is ready for pilot customers. And we have news on getting a complete overview of requests or tickets to your sales and projects. If you are using…

1
30: Virtual prospecting | Michael Ærø from Implement Consulting Group 41:16

2+ y ago41:16

41:16

In this episode of the SuperOffice podcast, our host Hans Chr. Grønsleth talks to Michael Ærø from Implement Consulting Group. Michael has a long experience in sales development and is a true champion when teaching and explaining what needs to be done to succeed in sales.Virtual prospecting is essential for Sales teams. Something does not change, b…

1
29: Account-based marketing | Fredrik Selander CMO at SuperOffice 54:57

2+ y ago54:57

54:57

Account-based marketing is a focused approach to B2B marketing in which the marketing and sales teams work together to target best-fit accounts and turn them into customers. In this episode, our host Hans Chr. Grønsleth talks with SuperOffice CMO Fredrik Selander about what ABM is and how you can get started with using this tactic to grow your busi…

1
🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information 7:56

2+ y ago7:56

7:56

🎙️🎧 Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information ☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate In this episode, we'll discuss modal verbs for requesting customers with their personal information for account verification, which is an important call center process fo…

1
🎙️🎧 Podcast 12 │What is Call Center Verbiage? 7:56

2+ y ago7:56

7:56

🎙️🎧 Podcast 12 │What is Call Center Verbiage? ☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate If English is not your first language and you are starting to work for a call center, you need to learn how to communicate effectively with customers. With the proper language skills, you'll be a more producti…

1
28: Helping customers solve problems | Vaida and Donatas 38:33

2+ y ago38:33

38:33

Solving problems for customers is vital for all companies. In this episode, HC has a conversation with two experienced support agents. We discuss topics like: What kind of services do we provide What is the best way, or quickest way to contact support Top three common problems and how to solve them. We also cover how important it is to be caring or…

1
27: How to get started with Marketing | Sandra Ugland 28:58

2+ y ago28:58

28:58

In this episode, I talk with our own Sandra Ugland. She's the go-to person when customers want to get started with Marketing. We discuss what it is, and how to get started and Sandra shares some tips and best practices.

1
26: What can sales people learn from Casper Ruud | Øivind Sørvald 36:17

2+ y ago36:17

36:17

Casper Ruud is ranked number 3 in the world of tennis. His dedication and his team's effort are making him improve a little bit every day. Can salespeople and sales coaches learn something from Casper? Listen in and get some inspiration. I certainly got some. NOTE: We have fixed the sound and re-published it. We hope all is good now. Thanks for poi…

1
25: New marketing dashboards and introducing Sales targets | Erik Eide 17:01

3y ago17:01

17:01

A nice discussion for CMOs, CEOs and CROs. What? Simply how to succeed with new marketing dashboards and our new sales targets.

1
🎙️🎧 Podcast 10 │Customer Data Entry • Useful Expressions PART 2 8:41

3y ago8:41

8:41

🎙️🎧 Podcast 10 │Customer Data Entry • Useful Expressions PART 2 ☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate In this episode, we'll discuss the Phonetic Alphabet (Military Alphabet) which is an essential tool for customer data entry. In this first part, we'll give you some useful expressions to help…

1
24: Product features and benefits first half 2022 with Erik Eide 34:48

3y ago34:48

34:48

More on document management, Sharepoint integration, create your own archives, configure screens, join pilot programs and improve customer relations with CallerID and more.

1
🎙️🎧Podcast 9 │Customer Data Entry • Phonetic Alphabet PART 1 8:56

3y ago8:56

8:56

🎙️🎧Podcast 9 │Customer Data Entry • Phonetic Alphabet PART 1 ☝️📞│Learn English for Call Centers and Customer Service Level: Pre-Intermediate / Intermediate In this episode, we'll discuss the Phonetic Alphabet (Military Alphabet) which is an essential tool for customer data entry. In this first part, we'll give you the basics and provide you some ex…

1
🎙️🎧Podcast 8│ How to Acknowledge Customers and the Expression: "on top of (something)" 10:14

3y ago10:14

10:14

Topics: -How to Acknowledge Customers -The expression "on top of (something/somebody) ☝️📞Call Center Acknowledge Customers │Customer Service Tips 2 Takeaways from this clip: 1️⃣ Paraphrase: the customer's concern expressed in different words; conserving the same idea. 2️⃣ Restate: the customer's concern expressed with his/her same exact words; cons…

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