A podcast focusing on the everyday workers of the food service industry. I strive to promote cooks and other food service workers, and give an audio experience that help listeners relate to these stories. Send your stories to@linecookthoughts on Instagram.
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We are a Food Podcast. We are blessed to have been ranking on Apple Podcast Charts since November of 2022 in the Food Category and have been the #1 podcast spot in the United States for more than a year! Along with the podcast comes amazing food photography by John Hernandez from Ibis Images. Powered by our partnership with brands like RAK Porcelain USA, Metro Shelving and many other amazing companies - Walk-In Talk Podcast, hosted by Carl Fiadini and team, combines culinary expertise and ex ...
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Are you stuck in a rut? If you are, you know how hard it is to get out. This podcast will help you with very great insights and steps to help you get out of the rut, reinvent yourself and create and enjoy the life of your dreams. Thais Glenn is a Transformational Coach and Certified Life Coach. She's ready to guide you through this journey to rewire your brain with a Neuroscience approach that will blow your mind. You will love it!
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Chef Aaron Brooks: From Four Seasons to Fire-Cooked Flavor in Miami’s Little River
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41:56Send us a text The sizzle of fat dripping onto hot embers, the aromatic smoke wafting upward, and the unmistakable char marks on a perfectly grilled steak – few things speak more directly to our primal connection with food than cooking over live fire. For Chef Aaron Brooks, this elemental approach to cooking bridges his Australian roots and his cur…
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Why businesses need to invest in both brand and customer experience - Interview with Martin Gill of Forrester
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39:27Today’s interview is with Martin Gill, VP, Research Director at Forrester. Martin joins me today to talk about their upcoming CX Summit EMEA that will be taking place in London (and digitally) from June 2–4, 2025. We explore the major themes of the event, including why businesses need to invest in both brand and customer experience to maximise grow…
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From Humboldt Park to Haute Cuisine: Chef David Reyes on Survival, Soul Food, and Building Culinary Culture
55:31
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55:31Send us a text Chef David Reyes shares his remarkable journey from Chicago's Humboldt Park to culinary innovation at St. Pete Distillery, revealing how experiences in European Michelin kitchens and family traditions shaped his cooking philosophy. • Growing up in inner-city Chicago during the 1980s amid violence and danger • Learning foundational ho…
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Fork in the Road: Chef Nelson Millán’s Leap from Law to the Line
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39:03Send us a text Sacrifice, resilience, and cultural pride converge in this profound conversation with Chef Nelson Millán, whose remarkable journey from Puerto Rico to global culinary ambassador demonstrates the transformative power of unwavering commitment. Born in Puerto Rico and initially pursuing law to please his father, Millán's life changed co…
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Legacy transformation, agentic AI and how to get it right - Interview with Don Schuerman of Pega
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35:03Today’s interview is with Don Schuerman, the CTO at Pegasystems, an industry-leading low-code platform for AI-powered decisioning and workflow automation. Don joins me today to talk about the upcoming PegaWorld 2025 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 1st to the 3rd), Agentic AI (obvs.), how some organizations are imp…
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28. Rewriting Your Identity One Thought at a Time
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23:04What if you're not stuck because you're doing something wrong, but because you're believing something outdated about who you are? In this episode, I take you on a powerful journey into the heart of identity work: the foundation of any real, lasting transformation. We’ll explore the two types of identity (essential and changeable), the hidden belief…
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First L.A. Female Chef President in a Century: Chef Fionna España
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45:50Send us a text When Chef Fionna España was told she should "just stay home" because she had "too many kids" to become a real chef, she didn't just push back—she made history. As the first female president of the LA chapter of the American Culinary Federation in over 100 years, this proud Latina executive chef has transformed barriers into stepping …
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Starting a resolution revolution - Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk
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57:42Today’s podcast is a two-parter and features interviews with Tom Eggemeier, Adrian McDermott and Matthias Göhler, which took place at Zendesk’s recent Relate event, which took place in Las Vegas on March 25th-27th. Tom Eggemeier is the Chief Executive Officer of Zendesk, Adrian McDermott is the Chief Technology Officer at Zendesk, and Matthias Göhl…
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If you’ve ever caught yourself saying, “I’m just a procrastinator,” this episode is for you. We’re so used to thinking of procrastination as a bad thing—but what if it’s not? What if procrastination isn’t a flaw, but a clue? In this episode, I’m walking you through the identity behind procrastination and how the stories we tell ourselves keep us st…
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Grilling for Good: Aaron Norris on BBQ, Faith, and Philanthropy
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40:14Send us a text We dive into the inspiring story of Aaron Norris, member of Hog Addiction Team and winner at Hogs for the Cause 2025, where they raised over $50,000 for pediatric brain cancer research while taking home the Grand Champion title. • Aaron shares his journey from growing up on an Indiana farm to launching innovative cooking equipment • …
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AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe
29:25
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29:25Today’s podcast is with Vivek Pandya, Director, Adobe Digital Insights at Adobe. I recently caught up with Vivek at Adobe Summit in Las Vegas to talk about some new research that Adobe just published called AI to Cart, which highlights the impact that Generative AI-powered chat interfaces are having on consumers, how that is changing their search a…
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26. When Willpower Isn’t Working: Why Identity Is the Real Secret to Reaching Your Goals
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24:12I hate when the goal I set feels more like a burden than an opportunity. Do you know what I am talking about? Whether it’s losing weight or building your business, you want the result—but dread doing the work to get there. You’re not alone. In this episode, I’ll show you why the old way of using willpower and discipline doesn’t work long-term and h…
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Chef Christian Barruos-Brens: What drives a 21-year-old to cook with the wisdom of veterans?
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43:07Send us a text When adversity strikes, some crumble under its weight while others transform it into remarkable opportunity. At just 21 years old, Chef Christian Barruos-Brens exemplifies the latter, having built a thriving culinary career from the most challenging circumstances life could throw his way. Christian's remarkable journey began at 16 wh…
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25. Coaching vs. Therapy: Respecting the Line with Dr. Natasha Cook
1:48:12
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1:48:12In this episode, I sit down with Dr. Natasha Cook, a licensed psychologist and certified professional coach — to explore the nuanced line between therapy and coaching. We discuss what makes each unique, how they can complement each other, and what it looks like to ethically support clients on both sides of the line. Whether you're a coach, therapis…
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Hogs for the Cause: Cooking for Kids with Brain Cancer with Clint Scroggs
29:51
29:51
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29:51Send us a text Introducing the SupraCut System - the automated solution that enhances safety, quality, and efficiency, cutting up to 120 perfect citrus wedges per minute, 6 times faster than manual. Patented tech delivers uniform slices, reducing waste and eliminating plastic, while the hygienic, contactless design lowers contamination and injuries…
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The art and the science of listening - Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics
1:03:43
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1:03:43Today’s podcast is a three-parter and features interviews with Zig Serafin, Brad Anderson and Isabelle Zdatny that I conducted at Qualtrics’ recent X4 2025: The Experience Management Summit, which took place in Salt Lake City on March 18th-20th. Zig Serafin is the Chief Executive Officer of Qualtrics, Brad Anderson is the President of Products, UX …
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"Balancing Work, Family, and Mental Health in the Food Industry with Chef Thomas Parker and Jamie Wyckoff"
48:02
48:02
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48:02Send us a text Introducing the SupraCut System - the automated solution that enhances safety, quality, and efficiency, cutting up to 120 perfect citrus wedges per minute, 6 times faster than manual. Patented tech delivers uniform slices, reducing waste and eliminating plastic, while the hygienic, contactless design lowers contamination and injuries…
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24. How to Make Your Success Inevitable: The Future-Self Mindset Shift
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22:45Ever felt the fear of setting a big goal and wondering, what if it doesn’t work? That little voice can hold you back from success—whether it's in weight loss, business, or personal growth. In this episode, I want to show you how to shift your mindset from hoping for success to knowing it’s inevitable. 💡 We’ll explore: ✔️ Why your current identity s…
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Testing and experimentation is everyone's problem - Interview with Shafqat Islam of Optimizely
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47:25
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47:25Today’s podcast is with Shafqat Islam, President at Optimizely, who joins me to talk about a new research report they have just published called Tested to Perfection, experimentation, personalization, privacy and all things in between, including the key things that marketers should be doing more of to better engage their customers. This interview f…
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23. Commitment vs. Vision – The Key to Lasting Change
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24:29Do you feel like you’re constantly setting goals but struggling to stay motivated? You’re not alone. The problem isn’t your goal—it’s how you’re thinking about it. In this episode, we’ll break down why focusing on the goal itself often leads to frustration and failure and why shifting your focus to your vision is the real key to staying committed. …
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Breaking the Kitchen's Silent Struggles: Burnt Chef Project with Imrun Texeira
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41:54Send us a text Chef Imrun Texeira takes us on a powerful journey through the intense world of professional kitchens, from his humble beginnings as a 14-year-old dishwasher to competing on Top Chef Canada and staging at the world-renowned Noma restaurant. With remarkable candor, he reveals how his multicultural heritage—blending Northern Indian, Eas…
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There are five types of loyalty but only two are growing - Interview with Sara Richter of SAP Emarsys
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54:05Today’s podcast is with Sara Richter, CMO at SAP Emarsys, a leading omnichannel customer engagement platform provider. Sara joins me today to talk about customer loyalty, the findings emerging from the 2024 edition of their Customer Loyalty Index (CLI) report, the five different types of loyalty that marketers and CX professionals should be thinkin…
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22. How to Make Your Goals Inevitable (and Actually Enjoy the Journey)
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30:34Are you tired of setting goals only to feel stuck, overwhelmed, or like you’re constantly failing? In this episode, I’m sharing a completely different way to approach goal setting—one that makes success inevitable and the journey enjoyable. Whether you want to lose weight, build your coaching business, or accomplish any big goal, I’ll show you how …
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Behind the Camera: Food Media with the U.S. Culinary Open at NAFEM25
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40:30Send us a text The inaugural US Culinary Open at NAFEM in Atlanta brought together world-class chef talent, premium ingredients, and a media team determined to document every moment of culinary excellence. Have you ever wondered what happens when top culinary professionals compete on a world-class stage? Our team spent five intense days (working up…
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21. A Candid Conversation with Nichole Halmos: Motherhood, Work-Life Balance, and Entrepreneurship
1:37:08
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1:37:08I have the best friends—the smartest, funniest, and just coolest people. And every now and then, I have REALLY long conversations with them. But I never thought of recording one—until now. In this episode, I sat down with my former client and good friend Nichole Halmos for a completely open, unfiltered conversation about motherhood, work-life balan…
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20. The Art of Future Self vs. The Law of Attraction
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20:22Have you ever tried manifesting your dream life, creating vision boards, repeating affirmations, and waiting for the universe to deliver… only to feel stuck? You’re not alone. Many women come to me frustrated because they’ve been told that if they just think positively enough, their reality will magically transform. 🚨 But here’s the truth: Visualiz…
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Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate
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49:53Today’s podcast is with Suvi Lindfors, Strategic Business Development, Netigate. Suvi joins me today to talk about why she thinks the contact center is becoming one of the most valuable sources of insight in any organisation, how many brands are actually leveraging these insights, what needs to happen to facilitate this journey in terms of strategy…
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Matthew Beaudin: The Indiana Jones of Culinary
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41:39Send us a text Chef Matthew Beaudin explores the intersection of culinary innovation and sustainability while advocating for responsible seafood sourcing. His discussion sheds light on global sourcing practices, community engagement, and the vital role of consumer awareness in conservation efforts. • Chef Matthew’s diverse culinary background and i…
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Chicago's Flavor Innovator Anthony Martorina
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44:25Send us a text Anthony Martorina’s culinary journey, from film editing to becoming a well known food critic, unfolds in a lively discussion about Chicago’s dining scene, memorable food experiences, and innovative trends in cuisine. Tune in to learn about the art of judging food and discover tips for aspiring creators passionate about sharing their …
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Life Lessons I Learned From Being A Line Cook - Interview with Ari Weinzweig
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59:26Today’s podcast is with Ari Weinzweig, the CEO and co-founding partner of Zingerman’s Community of Businesses, a much-admired gourmet food business group headquartered in Ann Arbor, Michigan, USA. Ari is a friend, a veteran of the podcast and was also one of the contributors to Punk XL. Ari joins me today to talk about his latest missive - a chapbo…
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What if the key to transforming your life isn’t changing your circumstances—but changing who you are becoming? In this episode, I dive deep into the science of the Future Self, why this concept is so powerful, and how you can start using it to break out of feeling stuck. I share my personal journey with Future Self work, the identity shifts that le…
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Matt Haines, Chef Sara Salgado: King Cakes and Mardi Gras Season
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43:30Send us a text Author and journalist, Matt Haines explains how King Cake is more than just a dessert; it’s a cultural celebration that blends history, tradition, and culinary artistry, especially during Mardi Gras. The episode explores the origins, varieties, and the community rituals surrounding King Cake, highlighting its significance in New Orle…
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The natural home of the contact center is under the CMO - Interview with Alex Levin of Regal.io
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43:37Today’s podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention with the help of AI agents and automated personalization. Alex joins me today to talk about the rise of voice AI agents and how they are likely to transform contact cen…
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Chef Cynthia Romstadt: From Dirt Roads to Fine Dining and Major Culinary Competitions
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37:47Send us a text The latest podcast episode explores the inspiring journeys of Chef Cynthia Romstadt and Chef - turned Proteins Salesman, Curt Hicken, who share their insights on unique ingredients, culinary competition preparation, and the evolving role of women in the kitchen. Throughout the episode, they emphasize the importance of mentorship and …
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The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey
53:05
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53:05Today’s podcast is with Martin Teasdale, host of Get out of Wrap, a contact centre focused podcast, and Ed Creasey, Global VP of Solutions Engineering at Calabrio, a workforce performance suite provider. Martin recently collaborated with Ed and the team at Calabrio on a new piece of research called Voice of the Agent. Martin and Ed join me today on…
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18. Why Knowing Isn’t Enough—Turning Self-Help into Lasting Change
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18:22Why Knowing Isn’t Enough: How to Turn Self-Help into Lasting Change Episode Description: Are you stuck in the cycle of consuming self-help content without seeing real transformation? In this episode, I dive into the gap between knowing and doing—and why awareness alone isn’t enough to create lasting change. I share with you how self-help might not …
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From New Orleans to Around The World: Chef Paul Gaskins & The Inn at Celebration
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41:31Send us a text Chef Paul Gaskins shares his culinary journey influenced by Southern roots and global flavors while navigating a major renovation at the Inn of Celebration. He emphasizes the importance of innovation in dishes while leading and motivating his culinary team to embrace change and excellence. • Chef Paul introduces himself and his culin…
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We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front
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40:17Today’s podcast is with Kenji Hayward, the Senior Director of Customer Support at Front, the all-in-one, AI-powered customer service platform built for collaboration. Kenji joins me today to talk about why email isn’t dead and why Front takes an email-first approach, getting everyone involved in the support queue, including the CEO, and why they ma…
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Feeling stuck or uninspired by your goals? In this episode, I’m diving into the concept of Impossible Goals—those big, ambitious dreams that stretch the limits of your imagination and transform your identity in the process. I’ll share why impossible goals are so powerful, how to make the shift from “Impossible” to “Possible” and why focusing on who…
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Two-Time Chopped Winner Opal Poullard: From Military to Mentoring - A Culinary Journey of Resilience and Inspiration
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34:32Send us a text Chef Opal Poullard’s journey from the military to the culinary world is an inspiring tale of resilience and dedication. She shares her experiences, from competing on Food Network's Chopped to her upcoming goals of fostering the next generation of chefs through mentorship. • Chef Opal's military background and its influence on her cul…
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Table Talk: The Art of Dining with RAK Porcelain's Tina Davis and Guest Chef, Kevin Rasberry
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58:08Send us a text The Walk-In Talk Podcast explores the interconnectedness of food, ambiance, and emotional experience in dining with insights from Chef Kevin Rasberry and Tina Davis from RAK Porcelain USA. They discuss the power of colors, shapes, and tableware in enhancing culinary presentation, especially in assisted living environments, emphasizin…
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Welcome to the podcast! In this episode, I’m sharing a transformative concept I learned from my mentor Ben Hardy—the 1-Page Report. This simple yet powerful tool helps you organize your priorities, stay focused, and make progress toward your goals without getting overwhelmed. Whether you’re reflecting on the past, managing the present, or planning …
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Episode 217: Culinary Decision-Making And 2025 Predictions
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47:44In this episode, I break down how GLP-1 drugs are already affecting consumer spending and what restaurants need to do to be prepared. I then focus on decision-making and how it can better your career, using real-world examples from those within the Line Cook Nation. From there, we discuss a NY Times article sharing nine food predictions for restaur…
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Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc
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1:05:15Today’s podcast is with Marcel Barrera, Chief Strategy Officer at serviceMob Inc, a customer service enterprise technology company specializing in data ontology driven analytics. Marcel joins me today to talk about why the dominant metrics that are currently being used in customer support are broken, “The ‘Hamster Wheel’ Dilemma,” why AI and human …
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In this episode, I’m sharing my personal year-in-review for 2024—a year that felt like living five years in one. I’ll take you behind the scenes of my biggest accomplishments, lessons learned, and how reflection has shaped my business and personal life. I’ll also walk you through my favorite framework for doing your own year-in-review so you can st…
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Episode 216: Kitchen Leadership with Arturo Rojas
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40:41In this episode, I chat with Arturo Rojas. Arturo is the CDC for Antico Nuovo, a restaurant based in Los Angeles, California. In this episode, we discuss kitchen leadership, the unique cooking setup his kitchen offers, and how he manages creativity and consistency within one of LA's hottest restaurants this year. Arturo's Instagram Handle: @hungry_…
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Chef Lance Nitahara’s Hawaiian Roots & CIA Flare with Pooch Rivera
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23:36Send us a text Join us for an illuminating conversation with the extraordinary Chef Lance Nitahara as he takes us on a personal culinary journey from the tropical shores of Oahu to the esteemed Culinary Institute of America (CIA) and beyond. Discover how Chef Lance masterfully marries his Hawaiian heritage with classical culinary traditions, transf…
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The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid
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46:32Today’s podcast is with Daphne Robertson, the VP of Customer Experience and Operations at #paid, a creator marketplace where brands and creators connect, collaborate, and measure their creator marketing campaigns. Daphne joins me today to talk about influencer marketing, it’s growth and influence on customer experience and engagement, how to get it…
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An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva
1:09:41
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1:09:41Today’s podcast is with Edwin Margulies, Chief Evangelist at Nextiva, a provider of a unified customer experience management platform. Edwin joins me today to talk about his new book, Mastering the Customer Experience, why it was over twenty-five years in the making, the eight-step discovery model at its heart and how it can help companies execute …
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Mario Brugnoli: Family, Italian Roots, and Michelin Star Dreams
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42:15Send us a text Rising celebrity chef Mario Brugnoli, fresh off his success on the Food Network's "Chopped," joins us for a flavorful conversation that transcends the kitchen. Mario shares his journey through the world of fatherhood and restaurant ownership, offering a glimpse into his creative mind with dishes like his unique soufflé pancake and Gr…
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