Brian Kramer: Lessons from Carvana to Future-Proof Your Dealership

Fixed Ops Roundtable

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57:50

Alex (@alex_kamenca) and Carley (@carleymitus) are both members of our Action Academy Community that purchased TWO small businesses last thursday! Want To Quit Your Job In The Next 6-18 Months Through Buying Commercial Real Estate & Small Businesses? 👔🏝️ Schedule A Free 15 Minute Coaching Call With Our Team Here To Get "Unstuck" Want to know which investment strategy is best for you? Take our Free Asset-Selection Quiz Check Out Our Bestselling Book : From Passive To Passionate : How To Quit Your Job - Grow Your Wealth - And Turn Your Passions Into Profits Want A Free $100k+ Side Hustle Guide ? Follow Me As I Travel & Build: IG @brianluebben ActionAcademy.com…

about a year ago 18:59

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What we discuss in this episode:

Carvana’s Big Secret: How their innovative reconditioning processes are changing the game—and what it means for your dealership.
Turning Data Into Dollars: Why real-time data and predictive analytics aren’t just buzzwords but the keys to faster appraisals, better deals, and bigger wins.
EV Inventory Myths—Busted: What most dealers get wrong about pre-owned EVs and how to stay ahead of the curve in a rapidly growing market.
The Service Lane Goldmine: Learn how to turn those daily ROs into revenue streams without alienating your customers.

But here’s the kicker: It’s not just about tools or trends—it’s about rethinking your strategy. Brian’s got actionable insights, relatable examples, and a knack for breaking down complex ideas into simple, game-changing steps.

If you’re wondering how to prep for 2025, whether to double down on appraisals, or what role EVs should play in your inventory strategy, this episode is packed with practical advice you can put to work right away.

Listen to the episode featuring Brian Kramer for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Brian Kramer

Connect with Ted Ings and the Fixed Ops Roundtable:

225 episodes

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

Fixed Ops Roundtable

Brian Kramer: Lessons from Carvana to Future-Proof Your Dealership

Fixed Ops Roundtable

published about a year ago

MP3•Episode home

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Carvana’s Big Secret: How their innovative reconditioning processes are changing the game—and what it means for your dealership.
Turning Data Into Dollars: Why real-time data and predictive analytics aren’t just buzzwords but the keys to faster appraisals, better deals, and bigger wins.
EV Inventory Myths—Busted: What most dealers get wrong about pre-owned EVs and how to stay ahead of the curve in a rapidly growing market.
The Service Lane Goldmine: Learn how to turn those daily ROs into revenue streams without alienating your customers.

Listen to the episode featuring Brian Kramer for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Brian Kramer

Connect with Ted Ings and the Fixed Ops Roundtable:

225 episodes

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

All episodes

Fixed Ops Roundtable

1
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with 18:31

3 days ago18:31

18:31

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive deep into the heart of what really drives customer loyalty (hint: it’s not just the car!). Moazzam shares powerful lessons from his 25+ year journey working with brands like Honda, Toyota, and DFSK — and why he believes your service advisors are the true heartbeat of your dealership. You'll discover: Why after-sales is the battlefield for customer loyalty (and why most dealerships miss it) Practical frameworks from his book Beyond Exceptional to elevate your customer experience immediately How the car business is evolving globally — especially in emerging markets like Pakistan Why today’s customer demands more than just a transaction — they expect a heart-touching experience How electrification, digitalization, and customer-centricity are reshaping the future of automotive retail Plus, Moazzam reveals how social media is transforming customer expectations worldwide — and how dealerships must rethink their strategies to stay ahead. Listen to the episode featuring Moazzam Abu Bakar for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Moazzam Abu Bakar Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat 16:38

10 days ago16:38

16:38

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy brings the clarity. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why idle time is killing your time-to-frontline—and what to do about it How BlueDriver Max is giving dealers a major advantage (and why even your customers are scanning cars now) What centralized reconditioning can teach us about inventory flow, efficiency, and vendor relationships How to turn safety compliance (like ADAS calibration) into real profitability And why over 50% of dealerships still relying on spreadsheets are leaving serious money on the table Randy doesn’t just talk tech—he shows how smart systems, tight communication, and better visibility across departments can create a full-circle recon process that’s faster, more profitable, and aligned with the customer’s expectations. Bottom line: If you’re still treating recon like a one-man job, it’s time to rethink the playbook. This conversation will show you why. Tune in now to discover how to build a dealership that works in harmony—from trade-in to turn-around. Listen to the episode featuring Randy Kobat for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Randy Kobat Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters 15:43

17 days ago15:43

15:43

In this episode, I’m joined by none other than Aaron Watters , CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025 . 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line might be the easiest fix you’re overlooking The underestimated power of year-round promo calendars How installation instructions turn confused customers into loyal ones Why you shouldn’t take your phone number off the site—but you should add live chat And the power of follow-up emails that drive loyalty and reviews From setting realistic revenue expectations to game-changing live chat tools—and yes, even a shameless plug at #1 that just might be the smartest move you make this year—Aaron drops tactical, proven tips you can implement right now whether you're just starting out or ready to scale. If you’ve ever wondered how to transform your parts department from “meh” to money-making machine, this is your roadmap. And in true Fixed Ops Roundtable fashion, we kept it fast, fun, and full of value. Listen to the episode featuring Aaron Watters for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Aaron Watters Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell 22:58

24 days ago22:58

22:58

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye , and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in automatic vehicle inspection systems by scanning the underbody, tires, and entire exterior of any vehicle within seconds. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: If you’ve ever wondered how to bring more transparency, efficiency, and trust into your dealership’s day-to-day operations — this one’s for you. UVEye isn’t just making inspections faster… it’s setting a new standard. Rob breaks down how their high-res, drive-through scans give service advisors a full diagnostic before the customer even opens their door. That means no more second guesses, no missed damage, and a smoother customer experience from start to finish. We also get into: How UVEye helps boost F&I sales through real-time visual proof Why even smaller, single-rooftop dealers are leveraging this tech to stand out What kind of data this system captures — and how dealers are using it to forecast service needs, manage policy issues, and stock parts smarter And how integrations with Reynolds & Reynolds and OEM platforms are turning this into a full-on dealership ecosystem upgrade Whether you're a GM, fixed ops director, service advisor, or just someone who wants to future-proof your store — this episode gives you the behind-the-scenes look at how UVEye is helping dealers scale smarter and operate cleaner. Listen to the episode featuring Rob Hubbell for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Rob Hubbell Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi 16:36

4 weeks ago16:36

16:36

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How thousands of dealers are using Lyft to modernize courtesy rides and vehicle pick-up/drop-off The direct impact on CSI scores (think +25 points in some cases!) Why customers and advisors love Lyft—and how it’s saving both time and money How OEMs are stepping in to cover the cost of rides The difference between Lyft Concierge vs. Vouchers Real-world examples of how Lyft is helping dealers increase service throughput and bottom-line revenue You’ll hear how one dealer added $2,000 in DAILY revenue by switching to Lyft. This conversation is full of actionable insights and eye-opening takeaways for anyone looking to level up their fixed ops game. If you’ve been wondering how to meet rising customer expectations without rising overhead—this episode is for you. Learn More or Get Started with Lyft Business for Dealerships: 👉 https://go.lyftbusiness.com/auto Listen to the episode featuring Jared Levi for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Jared Levi Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents 23:39

5 weeks ago23:39

23:39

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. We’re diving deep into how Numa’s AI agents are transforming dealership communication — from status updates to declined service follow-ups. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Here’s a sneak peek at what you’ll get when you hit play: How AI agents are freeing up your staff while improving CSI The difference between basic AI and true generative AI (and why it matters) Why texting customers might just be your service department's secret weapon How some dealers are seeing record months in the service lane thanks to automation that doesn't miss a beat . And, of course, real talk about retention, status updates, and how to stop letting customers slip through the cracks Bottom line? If your dealership is tired of missed calls, voicemail black holes, and falling CSI scores… this episode is for you. Listen to the episode featuring Derek Simonds for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Derek Simonds Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships 19:20

6 weeks ago19:20

19:20

In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres , and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like Caliber Collision, Gerber Collision, and Crash Champions have been taking over the industry—leaving dealerships questioning whether they should even stay in the collision game. But what if there was a way to turn your collision center into a customer retention and revenue-generating machine? That’s exactly what we’re talking about today. What You'll Learn in This Episode: How Collision Vehicle Exchange helps dealers turn total loss vehicles into new car sales. Why consolidators are gaining market share—and what dealerships can do to fight back. The massive hidden revenue in collision repair that many dealers overlook. How fixed ops, BDC, and sales can work together to keep customers inside your ecosystem instead of losing them to competitors. The data behind why 50% of repaired vehicles are traded within 12 months —and how dealers can capitalize on that. If you’re in fixed ops, sales, or dealership leadership, this episode will change the way you look at your collision center. You don’t have to lose customers to the consolidators— you just need the right strategy to keep them. Listen to the episode featuring David Roemer for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Roemer Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
John Traver: How to Build an Engaged, High-Performing Team in 2025 26:00

7 weeks ago26:00

26:00

John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, he’s a true pioneer in the retail automotive industry. In this episode we talk about something every dealership struggles with: How do you build and sustain a high-performance team in 2025? 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John brings the energy, the wisdom, and yes—a few legendary stories. But more importantly, he shares a proven roadmap for business development success that starts with understanding and measuring your team's engagement—the true longitude of your organization. What we cover in this episode: The Gallup 12 questions that reveal whether your team is thriving or just treading water The four stages of an employee's journey—and how to move them from "What do I get?" to "How do we all grow?" Why some businesses grow 5X faster than others—and how engagement is the secret weapon The connection between great leadership, culture, and profitability How to avoid the "Cloud Disley Chevelle mistake" that sank an entire fleet—and what it means for your dealership John has built the playbook on business development and retention, and he’s not holding anything back. If you’re serious about winning in 2025, growing your fixed ops, and keeping your team locked in, this episode is non-negotiable listening. Listen to the episode featuring John Traver for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Traver Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
The Fixed Ops Power Play: How BG Products is Helping Dealers Win Big with Tim Allbritten 22:45

8 weeks ago22:45

22:45

In this episode, I'm joined by Tim Allbritten , Director of OEM Business Development at BG Products, Inc. , to unpack the game-changing impact BG is having on dealership service departments across the country. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if you could boost service drive efficiency, increase revenue, and keep customers coming back—all while delivering OEM-backed solutions that actually work? Tim pulls back the curtain on how BG has become the go-to partner for OEMs like GM and Ford, how their 53+ years of innovation have earned the trust of dealerships nationwide, and why service retention is more critical than ever. Here’s what we cover: How BG’s partnerships with GM and Ford are reshaping dealership service programs The power of in-field reps—why BG is always “an hour away” from any dealership How higher mileage vehicles are changing the service landscape The OEM-approved approach to tackling carbon buildup, turbo issues, and fuel economy loss Why BG bought a trucking company (yes, really!) to solve dealership supply chain challenges What’s ahead in 2025 and how dealers can capitalize on new service revenue opportunities This conversation is packed with real insights that can help your dealership maximize profitability, improve service processes, and drive long-term customer loyalty. Listen to the episode featuring Tim Allbritten for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tim Allbritten Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Ryan Maher: How Top Dealers Are Using Recalls to Drive More Revenue in 2025 23:25

9 weeks ago23:25

23:25

In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar. Ryan isn’t just a leader—he’s a disruptor turning what most view as a headache—a recall notice—into a secret weapon for dealer profitability and customer retention. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ryan and I dive into the evolution of fixed operations as we discuss how recalls are not just safety alerts, but powerful retention tools that drive profit and transform the customer experience. From record-breaking mobile repair orders to innovative digital strategies that simplify processes for dealers, our conversation is packed with actionable insights and surprising revelations. The reality? 70 million vehicles on U.S. roads have open safety recalls, yet so many dealerships struggle to convert that into service lane profit. Ryan and his team at BizzyCar have cracked the code, creating a seamless, AI-driven process that removes friction, enhances the customer experience, and skyrockets retention rates by up to 40%. What we cover in this episode: Why recalls are the ultimate “hook” for customer retention The massive shift toward mobile service (and why it’s working for dealers) How Tesla’s recall numbers reveal a critical trend for fixed ops The real impact of EV growth on fixed ops profitability Why dealers who ignore this shift are leaving money on the table Plus, we talk about how one dealer is doing 22,000+ mobile repair orders a year—without adding service bays! This conversation is packed with actionable insights, real-world data, and strategies that can make an immediate impact on your dealership’s bottom line. Listen to the episode featuring Ryan Maher for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Ryan Maher Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Run Toward the Fire: David O’Brien on Culture, Coaching, and Dealership Success 15:24

10 weeks ago15:24

15:24

In this episode, I sit down with my friend and industry powerhouse, Dave O’Brien, CEO of Woven Solutions. We get real about what it takes to fix results where they matter most: your people, your culture, and your leadership. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if the secret to dealership success isn’t in the numbers, but in the people? In this episode, Dave brings his signature energy and passion as he shares: The Story Behind Woven Solutions: A deeply personal journey inspired by the strength of relationships and built to help dealerships weave together better teams and cultures. Breaking Through Hesitation: Why hesitation kills progress and how to create a culture where action beats overthinking every time. Creating Onboarding That Actually Works: Dave’s proven strategies for onboarding that doesn’t end after two weeks—it becomes a part of your dealership’s DNA. The Power of a Coaching Culture: How consistent coaching creates not just employees, but future leaders. This conversation hits deep because it’s not just about business—it’s about people. Dave’s stories from the frontline, his heart for mentoring, and his raw insights from years in the industry make this a can’t-miss episode for anyone serious about leadership and growth. Listen to the episode featuring David O'Brien for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Guest Name Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Matt Gray: Is Your Dealership’s Customer Experience Ready for 2025? 21:26

11 weeks ago21:26

21:26

In this episode , I sit down with Matt Gray, OEM Program Director at Better Car People, to unpack the game-changing strategies that are shaping fixed operations in 2025. From the rise of AI-powered voice assistants to the importance of emotional intelligence in service interactions, Matt shares actionable insights that will help your dealership build lifelong customer loyalty. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The automotive landscape is changing fast, and if dealerships want to stay ahead, they need to blend cutting-edge technology with an unbeatable customer experience. But here’s the real question: Are you really meeting your customers where they are? Here’s what we cover: How AI and automation are streamlining service scheduling and customer interactions The missing piece in most service departments: Are you training your team to connect with customers on an emotional level? Why transparency is everything—and how the right digital tools can improve trust and CSI scores The overlooked power of mystery shopping your own service experience (When was the last time you called your own dealership?) The #1 mistake service advisors make when communicating with customers—and how to fix it today Matt doesn’t just talk theory—he shares real-world examples from dealerships that are winning big by leveraging the right mix of tech, training, and customer-first strategies. So if you want to future-proof your dealership’s fixed ops strategy, deliver a seamless customer experience, and drive more service revenue in 2025, this is the episode you can’t afford to miss! Listen to the episode featuring Matt Gray for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Matt Gray Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
John Fairchild: The 90-Day Game Plan for for Dominating Fixed Ops in 2025 and Beyond 22:14

12 weeks ago22:14

22:14

In this episode, I’m joined by John Fairchild, a Fixed Ops High-Performance Coach and the mastermind behind Fairchild Automotive Solutions. John has spent decades helping dealerships optimize their service departments, increase profitability, and build accountability-driven teams that consistently perform at the highest level. Today, we’re diving deep into a 90-day strategy that will transform your fixed ops department from reactive to proactive. John walks us through the exact steps to execute with precision, create accountability rhythms, and drive measurable results—all while keeping your team engaged and motivated. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ever feel like your service department is running in circles—putting out fires instead of making real progress? What if I told you there’s a way to break free from the chaos and actually predict better results? John’s got a 90-day strategy that will change the way you think about accountability, execution, and progress in your service department. This is not another "good ideas" session—this is a tactical, step-by-step approach to getting measurable results. In this episode, we cover: The 3 pillars of execution: Lead measures, accountability rhythms, and visible progress Why potential doesn’t deliver results—execution does (and how to make it happen) The daily stand-up huddle that keeps service teams focused and engaged The biggest mistakes dealers make that kill profitability and customer loyalty The law of reciprocity—how simple actions drive bigger ticket sales in service Why a scoreboard isn’t optional (and how to build one that actually works) John lays out exactly how to align your team, track real progress, and build momentum—so that by the time April rolls around, you’re not scrambling… you’re scaling. If you’re serious about growing your fixed ops department, this episode is your blueprint. Listen to the episode featuring John Fairchild for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Fairchild Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Where’s My Car? Revolutionizing Transparency in Fixed Ops with Colin McElhatton 19:10

13 weeks ago19:10

19:10

On this episode I sit down with Colin McElhatton, CEO of Mobile Dealer Data (MDD), to discuss how his groundbreaking tools are transforming fixed operations by bringing dealership processes into the 21st century. From real-time vehicle tracking to cutting-edge customer communication, Colin’s solutions are built to reduce bottlenecks, boost efficiency, and deliver an elevated customer experience that keeps them coming back. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Customer Transparency: Why today’s customers expect real-time updates about their vehicles—and how MDD delivers just that. Streamlined Operations: How Colin’s innovative inventory tracking tools reduce wasted time for technicians and service advisors, saving up to 15 minutes per repair order. Maximizing Throughput: The secret to automating handoffs, minimizing downtime, and delivering faster turnaround times in your service department. Data-Driven Insights: How tracking every vehicle helps identify bottlenecks and optimize dealership workflows for maximum ROI. Revolutionizing Loyalty: A dealership-branded app that keeps customers engaged—from scheduling service to tracking wait times—all from their phones. So, here’s my question for you: What would it mean for your dealership if you could save 15 minutes per repair order? How much happier would your customers be if they knew where their car was and when it would be ready—without even asking? And how much brain damage (yep, we said it) could you spare your team by ditching outdated processes for something that just works ? Whether you're looking to optimize your service department or enhance customer satisfaction, this episode is packed with actionable insights to help you stay ahead in a competitive market. Listen to the episode featuring Colin McElhatton for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Colin McElhatton Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Bethany Johnson: The Secret Science Behind Better Appraisals (and How to Get It Right!) 14:50

14 weeks ago14:50

14:50

In this episode I sit down with the incredible Bethany Johnson from vAuto by Cox Automotive—a dynamic leader whose passion for innovation in automotive retail is nothing short of contagious. Whether you’re a single-store dealership or managing a sprawling group of rooftops, this conversation is packed with actionable insights that could transform the way you approach appraisals and inventory management. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The revolutionary new appraisal experience that’s simplifying processes and boosting consistency across teams. How Centralized Inventory Management can optimize every car across your entire operation—no matter your size. The role of cutting-edge tech (like integrated OBD2 scanners) in building trust with consumers while reducing costly mistakes. Why data science is the secret weapon for minimizing risks and maximizing profits in the appraisal process. And that’s just scratching the surface. Bethany also gives us an exclusive preview of Dale Pollak’s new book, Invested, and teases what’s in store for vAuto at NADA. If you’re looking to stay ahead of the curve, build trust with today’s informed consumers, and turn appraisals into a precision science, this episode is a must-listen. Listen to the episode featuring Bethany Johnson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Bethany Johnson Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

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Turning Reconditioning into a Profit Powerhouse with Dennis McGinn & Josh DeYoung 25:31

15 weeks ago25:31

25:31

In this episode I’ve got two absolute powerhouses joining me on the Fixed Ops Roundtable. First up, Dennis McGinn , the founder of Rapid Recon, a guy who’s been leading the charge in transforming how dealerships think about reconditioning. Alongside him is Josh DeYoung from Velocity Automotive, a hands-on expert who’s been in the trenches with dealers across the country, helping them streamline their operations and boost profitability. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive into some eye-opening topics that can seriously move the needle for your dealership. Dennis and Josh walk us through the real impact of tools like OBD-II scanners and why having the right data early on is a game-changer—not just for profit per vehicle, but for customer satisfaction too. We also tackle a big pain point: the age-old tension between fixed and variable ops. These guys share actionable strategies to get everyone on the same page and show how to make reconditioning a seamless, profit-driven process. Trust me, the insights here could save you time, money, and a whole lot of headaches. You’ll learn how to: Turn reconditioning into a profit center rather than a bottleneck. Use data to make better decisions and eliminate guesswork. Streamline communication across departments for faster cycle times. Create processes that not only drive results but improve employee satisfaction. This episode is packed with value for anyone in the dealership world. Whether you’re on the variable side, fixed side, or somewhere in between, there’s something here for you. Listen to the episode featuring Dennis McGinn & Josh DeYoung for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dennis McGinn & Josh DeYoung Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

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How to Transform Your Dealership's Fixed Ops with Smart Technology 22:33

16 weeks ago22:33

22:33

On today’s episode, I’m joined by two incredible guests you don’t want to miss. First, we’ve got Colin McElhatton, the founder of Mobile Dealer Data, who’s been making waves in the industry with cutting-edge tools that take the guesswork out of dealership service operations. And we’re also welcoming Ed Roberts, COO of Bozard Ford-Lincoln, someone I’d call a true innovator in the fixed ops space. Between Colin’s tech-savvy solutions and Ed’s real-world experience running a massive operation with 98 bays and three locations, there’s a ton to learn from these two. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: "Where’s the car? Where’s the key? If you’ve ever worked in a dealership, you know these are the questions that can make—or break—a day on the service floor. But what if the answers were always right at your fingertips? In this episode, we're unlocking the secrets to service department efficiency with two powerhouses in the industry." We explore how digitizing service processes not only saves time but improves customer satisfaction, increases technician productivity, and even becomes a recruiting tool for the best talent in the industry. Colin shares how Mobile Dealer Data’s ServiceVision software tracks vehicles and keys in real time, eliminates bottlenecks, and helps dealers “manage with facts, not feelings.” Ed, leading one of the most complex dealership operations out there with 98 bays and three locations, reveals how this technology has transformed their cycle times, reduced wasted hours, and enhanced the experience for both employees and customers. From identifying bottlenecks without stepping into the room to using data as a tool for constant improvement, this conversation is packed with actionable insights. Listen to the episode featuring Colin McElhatton and Ed Roberts for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Colin McElhatton and Ed Roberts Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

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Bill Demaree: How to Build a Winning Fixed Ops Team 18:36

17 weeks ago18:36

18:36

This week, I’ve got a special treat for you. I’m sitting down with Bill Demaree, the Corporate Director of Fixed Operations at Tom Wood Automotive Group. With nearly four decades of experience in the industry, Bill has seen it all—from pumping gas at a full-service station to running the fixed ops strategy for a massive 30-store group. Trust me, you’re going to love hearing his story. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode, Bill shares how he turned his passion for the back end of the dealership into a career that’s not only fulfilling but also packed with lessons for anyone in the business. We talk about what it takes to succeed in fixed operations, the challenges that come with it, and the massive opportunities waiting for those willing to embrace new ideas. We also dive into some cutting-edge topics—like how AI and tools like UVI are reshaping customer and employee experiences, and why Tom Wood Automotive built its own university to ensure new hires hit the ground running. Plus, Bill gives us a behind-the-scenes look at how he helps struggling stores turn things around by focusing on the basics. If you’ve ever wondered how to build stronger teams, implement processes that stick, or make technology actually work for your dealership, this episode is for you. Bill’s insights are gold, and his passion for what he does is infectious. Listen to the episode featuring Bill Demaree for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Bill Demaree Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

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Jason Fayling: How Skaivision’s Visual AI Spots and Solves Inefficiencies Across the Dealership 18:19

18 weeks ago18:19

18:19

In this episode of the Fixed Ops Roundtable, I sit down with Jason Fayling, CTO and Co-Founder of Skaivision, to lift the hood on the groundbreaking technology reshaping service lanes across the automotive world. Jason isn’t just talking about AI—he’s redefining it with Visual AI, the same tech that powers self-driving cars, tailored to solve the bottlenecks that have plagued dealerships for years. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: From integrating seamlessly with existing camera systems to delivering real-time, actionable insights that save hours, not minutes, Jason explains how Skaivision is helping dealerships move faster, serve better, and boost profitability—all while enhancing the customer experience. But this isn’t just about tech; it’s about strategy. Jason shares how his team has cracked the code on real-world problem-solving in environments as diverse as winter lots to Hawaiian dealerships, showing how adaptability drives innovation. Here’s what we dive into: How Skaivision uses Visual AI to identify inefficiencies and optimize service workflows. Why integrating with existing camera networks makes their tech plug-and-play for any dealership. The jaw-dropping way their AI learns and adapts to different dealership layouts, weather, and even seasons. How they’re taking the customer experience to the next level—including boosting trade-in opportunities right from the service drive. Plus, Jason gives us an inside look at their process, shares tips for service directors to maximize efficiency, and reveals how Skaivision is evolving to support sales teams. 👉 If you’re ready to see how cutting-edge tech can unlock new levels of performance for your dealership, this episode is a must-listen. Listen to the episode featuring Jason Fayling for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Guest Name Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Brian Kramer: Lessons from Carvana to Future-Proof Your Dealership 18:59

19 weeks ago18:59

18:59

What if you could transform your dealership into a powerhouse of efficiency, profitability, and customer satisfaction—without reinventing the wheel? In this episode of the Fixed Ops Roundtable, I sit down with Brian Kramer, EVP of Dealer Growth at Cars Commerce and General Manager of Accu-Trade, to explore how dealers can take cues from industry disruptors like Carvana and turn challenges into opportunities. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Carvana’s Big Secret: How their innovative reconditioning processes are changing the game—and what it means for your dealership. Turning Data Into Dollars: Why real-time data and predictive analytics aren’t just buzzwords but the keys to faster appraisals, better deals, and bigger wins. EV Inventory Myths—Busted: What most dealers get wrong about pre-owned EVs and how to stay ahead of the curve in a rapidly growing market. The Service Lane Goldmine: Learn how to turn those daily ROs into revenue streams without alienating your customers. But here’s the kicker: It’s not just about tools or trends—it’s about rethinking your strategy. Brian’s got actionable insights, relatable examples, and a knack for breaking down complex ideas into simple, game-changing steps. If you’re wondering how to prep for 2025, whether to double down on appraisals, or what role EVs should play in your inventory strategy, this episode is packed with practical advice you can put to work right away. Listen to the episode featuring Brian Kramer for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Brian Kramer Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Tom Kline: Are Your Dealership’s Hidden Risks Costing You Millions? 25:12

20 weeks ago25:12

25:12

Tom Kline is a renowned risk and compliance expert in the automotive retail industry. As the founder of Better Vantage Point, Tom specializes in helping dealerships protect their assets, reduce risks, and ensure long-term profitability. His unique approach blends deep industry knowledge with practical solutions, allowing dealers to navigate the often-overwhelming challenges of compliance, insurance, and operational efficiency. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Now, let me ask you this: Does running a dealership sometimes feel like trying to tuck an octopus into bed? (Yeah, I laughed too when Tom described it that way.) The tentacles—aka all the little problems—keep flopping everywhere. Insurance gaps, compliance headaches, low-hanging fruit you didn’t even know was there… it’s a lot. But here’s the thing: those issues don’t just go away on their own. In this episode, Tom breaks it all down in a way that’s super relatable. He shares the simple things dealerships can do today to avoid costly mistakes tomorrow—like making sure your rental car policies won’t leave you on the hook for millions. (Yup, that happens.) We talk about why a “culture of compliance” matters more than ever and how to build one without boring everyone to tears. And the best part? Tom’s all about practical advice—stuff you can actually use. This conversation isn’t about scaring you—it’s about making sure your dealership is ready for anything. So, whether you’re a one-store operation or running 20 locations, trust me: you’ll walk away from this episode with at least one thing you’ll want to tackle ASAP. Listen to the episode featuring Tom Kline for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tom Kline Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Tyler Nathan: Avoid Costly Warranty Mistakes 23:15

21 weeks ago23:15

23:15

Tyler Nathan is the Director of Marketing at Jupiter Warranty Management , a leading company revolutionizing how dealerships handle warranty operations. With years of experience in the automotive industry, Tyler is passionate about helping service departments streamline their processes, increase profitability, and keep technicians happy. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Here’s the deal: warranty management isn’t just a backend task. It’s a massive opportunity to boost your service department’s efficiency, revenue, and compliance. Tyler breaks it all down for us—how his team helps dealerships clean up their warranty schedules, streamline claims processing, and keep technicians happy by making sure payroll deadlines are always hit. We also get into how the warranty landscape has shifted over the years. Did you know many OEMs now prefer dealerships to outsource warranty management to experts like Tyler’s team? There’s a reason for that, and Tyler’s going to explain exactly how his crew minimizes audit risks and keeps your operation running smoothly. Whether you’re looking to tighten up your processes, reduce headaches, or simply learn from the best in the business, this episode has it all. Listen to the episode featuring Tyler Nathan for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tyler Nathan Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Tim Jackson: Dude, Where’s My Flying Car? 28:49

22 weeks ago28:49

28:49

Hey there, friends—welcome back to the Fixed Ops Roundtable! You’re going to want to buckle up for this one because we’re diving into a conversation that’s equal parts fascinating, futuristic, and downright practical. This episode, I’m joined by a great friend of the industry, Tim Jackson—author of Dude, Where’s My Flying Car? and past President/CEO of the Colorado Automobile Dealers Association. Tim’s not just an advocate for dealers; he’s a true innovator with a passion for the history and future of mobility. And trust me, this conversation is unlike anything we’ve had on the show before. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We’re talking flying cars—not just sci-fi dreams, but real, tangible progress happening right now. Tim shares how these vehicles could revolutionize not just transportation but the way we think about service departments and dealerships. Imagine a tech flying out to a customer in a personal aviation vehicle. Wild, right? But it’s not all about the skies. Tim dives into critical topics like: Why stair-step pricing is bad for everyone—dealers, automakers, and especially customers. The reality of EVs and why affordability still feels out of reach. How cities are reshaping mobility (hint: they’re making it harder to own and park cars). This is the kind of conversation that makes you rethink everything you thought you knew about where the industry is heading. Plus, Tim’s got stories—like why bicycles were the real OGs of mobility innovation and how they paved the way for everything from Model Ts to flying cars. If you’ve ever wondered what’s next for our industry or just want to hear about some mind-blowing advancements (Jetson ONE jet packs, anyone?), this is the episode for you. Hit play, and let’s dig in. Listen to the episode featuring Tim Jackson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tim Jackson Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Randy Kobat: The Blueprint for Faster Vehicle Reconditioning 16:40

23 weeks ago16:40

16:40

Randy Kobat is the visionary CEO and President of Repair OnDemand, who’s leading the charge in revolutionizing dealership operations. Randy is the man behind one of the industry’s most transformative tools—the BlueDriver device. With over one million units sold and 26 million scans performed, it’s safe to say Randy knows a thing or two about innovation and efficiency. But what sets him apart is his ability to connect the dots between diagnostics, reconditioning, and real-world dealership success. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if the biggest profit leaks in your dealership could be fixed with just a few simple shifts in process? What if cutting down reconditioning time could save you tens of millions in expenses? That’s exactly what we’re diving into on today’s episode with Randy Kobat. Here’s the reality: the game has changed. In this episode, Randy and I explore: ✅ How Repair OnDemand is helping dealers go from 12 days to just 5 for reconditioning. ✅ The hidden cost of inefficiency (spoiler: it’s in the billions). ✅ Why aligning KPIs across departments isn’t just a buzzword—it’s a necessity. As Randy says, “Reconditioning is the lifeblood of inventory management, and we’re only scratching the surface of its potential.” This is a masterclass in modernizing your processes, cutting down waste, and driving real results. If you’ve ever felt like your dealership’s departments are speaking different languages, this episode is your translator. Let’s break down the silos, rethink reconditioning, and start turning inventory faster. You won’t want to miss Randy’s insights on the future of fixed ops and how to stay ahead in a rapidly changing industry. Listen to the episode featuring Randy Kobat for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Randy Kobat Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
David Farabaugh: The 3-Year Secret to Maximizing Service Advisor Success 18:17

24 weeks ago18:17

18:17

David Farabaugh is the VP of Operations at ESI-Q, a company deeply embedded in the automotive industry. With over two decades of experience, David is a respected figure, renowned for his data-driven approach to understanding dealership workforce dynamics. His ongoing work with the NADA workforce study has provided invaluable insights into automotive workforce trends, making him a trusted authority in the Fixed Ops community. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ever wonder why some of the most crucial roles in your dealership are also the hardest to keep? Today, I’m sitting down with David Farabaugh, VP of Operations at ESI-Q, to tackle a big one—service advisor retention. If you’re in the fixed ops game, you already know: losing advisors hurts, and keeping them? It’s more challenging than ever. In this episode, David and I dig deep into the “why” behind the service drive turnover and what it’s really costing us. David’s been crunching the numbers at ESI-Q and has insights from years of NADA workforce studies that might just change how you look at retention. From how the industry's highs and lows have reshaped advisor roles, to the little-known “three-year sweet spot” where productivity peaks, David brings data-backed answers that speak to the heart of dealership success. And here’s the kicker—David shares a story about trust, customer loyalty, and how one slip from an advisor can send clients running. His insights on shifting from “just a job” to a career with meaning might just be the wake-up call some of us need. Listen to the episode featuring David Farabaugh for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Farabaugh Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Steve Greenfield: The Future of Automotive Retail 19:38

25 weeks ago19:38

19:38

Steve Greenfield is the General Partner of Automotive Ventures, a company focused on investments in automotive technology. With decades of experience in the automotive retail space, Steve is also the author of The Future of Automotive Retail , where he explores industry trends and advises dealers on navigating the technological changes reshaping automotive. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Steve Greenfield is a guy who’s not only tuned into the latest trends but is also shaping the very future we’re talking about. With my co-host Sarah Vantine by my side, we’re breaking down everything dealers need to know as we head into the final quarter and beyond. We cover it all, from the surprising surge in hybrid demand to the pileup of EVs on dealer lots, and even take a peek behind the curtain at what the upcoming election could mean for your business. And yes, we’re talking about the cost of keeping your service bays full, the impact of automation, and what’s coming down the line with AI. Steve drops some eye-opening insights on how dealers can adapt—think strategic tech investments, loyalty through fixed ops, and creative parts sales. He says, “The dealerships that can lean into innovation are the ones that will stay relevant,” and I couldn’t agree more. And here’s the kicker: Steve’s got a keen eye on the investment side of the business, too. If you’re curious about where to put your money to support early-stage automotive tech (and get ahead of the game), this episode is for you. Whether you’re a dealer, an automotive service manager, or just love staying on top of industry shifts, you won’t want to miss this one. Join us for this packed episode—grab your notepad and get ready for some real, actionable insights that’ll keep you ahead of the curve. This isn’t just another podcast episode; it’s your roadmap to staying relevant and profitable in a rapidly changing market. Listen to the episode featuring Steve Greenfield for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Steve Greenfield Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Euwart Anderson: How Vehlo’s Suite is Empowering Dealers to Win 19:17

26 weeks ago19:17

19:17

Euwart Anderson is the driving force behind Vehlo’s impactful footprint in the automotive industry. With a robust background that includes finance, SaaS for various industries, and a keen focus on enhancing dealership operations, Euwart’s leadership has positioned Vehlo at the cutting edge of fixed ops innovation. Since joining Vehlo four years ago, he’s been instrumental in integrating top-tier brands like Rapid Recon and TEXT2DRIVE into Vehlo’s portfolio, making it a powerhouse in customer-centric solutions for dealerships. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Euwart doesn’t just talk the talk; he’s been on the ground floor of dealership innovation, bringing Vehlo’s solutions to over 30,000 rooftops, with a presence in nearly half of all franchise dealerships. And it’s not just about getting the job done; it’s about making each customer feel understood and valued through every step of their service journey. We cover a lot of ground here: DealerLogix: How it streamlines the entire repair order cycle, helping dealerships boost service recommendations and deliver that ‘wow’ experience customers remember. TEXT2DRIVE: A game-changer for secure, convenient payments that customers can make from anywhere, adding transparency and trust to every interaction. Rapid Recon: Why it’s called the "godfather of recon" and how it enables dealerships to truly own their reconditioning processes from start to finish. Euwart also shares his thoughts on building true partnerships in the industry. He challenges dealerships to expect more from their partners—Vehlo included—and explains how the right support can impact everything from service efficiency to customer retention. This one’s for all my loyal listeners who know there’s more to fixed ops than just keeping things running. Euwart and I get into what it really means to create a frictionless, value-driven experience that customers will keep coming back for. Listen to the episode featuring Euwart Anderson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Guest Name Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Sandy Angello: Redefining Leadership in the Automotive Industry 18:19

27 weeks ago18:19

18:19

You know that feeling when you meet someone who’s been in the industry for years and yet their passion burns just as brightly as day one? That’s exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Sandy’s journey started when she was just 15, answering a switchboard—fast forward to today, and she’s running multiple rooftops with a team culture like no other. In this conversation, we dive into the importance of mentorship, giving back to the community, and why culture in a dealership is no longer a buzzword, but a game-changer. As Sandy put it, "If you’re willing to take responsibility, they’ll give it to you." Katrina brings a fresh perspective from her internship, sharing how working alongside Sandy’s team has given her insights you can’t find in textbooks. From handwritten ROs during a system outage to the power of company transparency—this episode is packed with leadership gems. Whether you’re an experienced leader or someone just getting started in this industry, you’ll walk away inspired and ready to take your dealership to the next level. Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mike Maroone Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Mike Maroone: The Next Big Shift in Automotive Retail 19:16

28 weeks ago19:16

19:16

What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly evolving industry. From the potential of artificial intelligence (AI) to unlocking new revenue streams through personalization, this conversation touches on the most pressing issues facing today’s auto retailers. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Welcome back to another exciting episode of the Fixed Ops Roundtable. Today, I’m thrilled to have none other than Mike Maroone with us—a name that’s synonymous with leadership in the automotive industry. For those of you who’ve been with me for a while, you already know Mike’s a legend, and we’re diving deep into some of the most pressing topics affecting our world right now. We kick things off by talking about something we’re all feeling—affordability. Vehicles are getting more expensive, and we’re seeing the impact on both new and used sales. Mike gets real about what this means for dealerships, but also, what we can do about it. You know I love bringing tech into the conversation, and Mike didn’t disappoint. From the rise of AI to the evolution of EVs and hybrids, we’re breaking down how innovation is reshaping not just our business but our customer relationships too. Mike’s take on electric vehicles? "Overhyped," but hybrids might just be the bridge we need. What I think you’ll love most about this episode is Mike’s forward-thinking approach. We touch on mobile service, video communication, and even some killer new tech that’s about to change the game in service departments. And trust me, there’s something in here for everyone—from F&I strategies to unlocking revenue streams through personalization. This is one of those episodes where we get into the real stuff—the challenges, the opportunities, and most importantly, how we can keep pushing forward in a business that’s always evolving. Listen to the episode featuring Mike Maroone for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mike Maroone Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Derek Simonds: How NUMA is Revolutionizing Dealership Success Through AI 22:32

29 weeks ago22:32