Episode 48: Mobile Platform and Mobile Studio

ServiceNow TechBytes

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

30:54

6 years ago 21:22

MP3•Episode home

In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers:

Mobile capabilities and features
Using native phone functionality
Using Mobile Studio to create mobile apps
Using Virtual Agent on the mobile platform
Roadmap for the future

For more information, see:

Product Documentation: Mobile navigation and configuration
Product Documentation: ServiceNow mobile release notes - Madrid

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See omnystudio.com/listener for privacy information.

89 episodes

Episode 48: Mobile Platform and Mobile Studio

ServiceNow TechBytes

43 subscribers

published 6 years ago

MP3•Episode home

In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers:

Mobile capabilities and features
Using native phone functionality
Using Mobile Studio to create mobile apps
Using Virtual Agent on the mobile platform
Roadmap for the future

For more information, see:

Product Documentation: Mobile navigation and configuration
Product Documentation: ServiceNow mobile release notes - Madrid

Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!

See omnystudio.com/listener for privacy information.

89 episodes

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

All episodes

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4 years ago17:49

17:49

In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers: What is Workforce Optimization? Flexible scheduling and on-call Forecasting agent demand Performance Analytics and KPIs for individual agents Using external learning resources for agents For more information, see: Product documentation: Workforce Optimization for ITSM Community blog: Workforce Optimization for ITSM - Rome features Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. Subscribe to iTunes See omnystudio.com/listener for privacy information.…

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Episode 59: Change Success Score 21:00

4 years ago21:00